Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

283 Reviews

97% Would Recommend
Latest Review about 24 hours ago

Reviews


DG
Dan G.
Richardson, TX
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Integrity (1st Automotive) treats you with integrity!
Each member of Integrity 1st Automotive is skilled and caring.
From Roy to Dustin to Al, they have integrity and treat you like family!

Verified Customer
Plano, TX
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Great service
I stopped taking my car to the dealership and bring to this shop now. Great service and respectful interactions. As a female they don't talk down to you or try to upsell. They did point out options when they found something beyond the routine oil change, but no scare tactics like I got at the dealership. Really appreciated the honesty and no pressure. Staff is friendly and waiting area is adequate for a small shop.

SI
Sabra I.
Dallas, TX
Saturn Outlook
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Nice place!
Convenient. No wait and friendly, personal service. Also hot coffee, bottled water or soda while you wait.

KP
Ken P.
Celina, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
great service
walked in and stated what i needed and it was taken care in less than 10 minutes.

SH
Susan H.
Richardson, TX
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Inspection
I followed Roy from his previous station that was very close to me. Al and Roy are the most honest mechanics I have ever dealt with. I got there at 4:30. They closed at 4pm but they took me anyway. We are all on first name basis. They remember me by name. Always pleased with their work. They dont try and sell you something you dont need. I will never use anyone else. Most of the people followed Roy and now dealing with him and Al is wonderful. I have referred them to several friends who also agree they are the BEST! Tare e tremely pleasant and the operation is always cle0an. They deserve huge raises. Do not ever treat them bad or a lot of people will be really mad at you.

LB
Lydia B.
Plano, TX
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Al and team very professional and knowledable and go a f antastic job.
Al and team are always very professional and knowledgeable. They are very customer service oriented and do a great job.!!
I highly recommend this business and will continue to utilize them for all my automotive needs.

DB
Danil B.
El Paso, TX
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Danil said the business is a good place.
This review was collected via phone interview by Customer Research Inc.

BC
brett c.
Plano, TX
Chevrolet Cruze
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018
Great job, long wait
I was very pleased with the service at this location. I was treated professionally and the job was handled well. However, I will say that the wait times were a little long. I took my car in around 9 AM and did not drive away until after 3 PM. This seems rather excessive for what I had done.

TL
Tom L.
Plano, TX
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Tom said this business was very good. They did a really good job. The mechanic talked to him and helped him understand. The estimate needs to be more detailed and more itemized for the customer.
This review was collected via phone interview by Customer Research Inc.

KT
Kimberly T.
Plano, TX
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Kimberly said that the place was very quick and polite.
This review was collected via phone interview by Customer Research Inc.

SH
Sun H.
Dallas, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Vehicle Inspection
Thank you for vehicle inspection.

LW
Luo W.
Blue Ridge, TX
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Luo said she was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

MW
Mitch W.
Prosper, TX
Ford Econoline Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Mitch said he like this business. They did a good job.
This review was collected via phone interview by Customer Research Inc.

SS
Stephen S.
Mc Kinney, TX
Lexus ES 300h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Great service
Took care of me promptly and very courteous.

CH
Cathy H.
Plano, TX
Jaguar XK
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Efficient, honest
I've been to this business twice & experienced courteous & knowledgeable employees. They were very efficient & had my inspection done quickly while I waited in a comfortable environment.

SP
Scott P.
New Braunfels, TX
BMW 740i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Scott said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GF
Gary F.
Plano, TX
Ford Freestyle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Belt problem became an AC problem
I took it in for a broken serpentine belt. They found that the belt broke because of a locked up AC compressor. They didn't charge me for labor to change the belt since they would have to take the belt off to replace the AC compressor. So far the AC is working great. Great service, fair prices.

VM
Vinnie M.
Plano, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Vinnie said they took the time to inform him of a list of things to take care of with his vehicle. He appreciated the fact of how patient and kind they were, even when he had his baby with him.
This review was collected via phone interview by Customer Research Inc.

SG
Servando G.
Plano, TX
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Servando said the business was good. They delivered his vehicle on time. .
This review was collected via phone interview by Customer Research Inc.

RS
Reza S.
Plano, TX
Nissan Frontier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Reza said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 283 in total