Manger is horrible. I asked for a refund several time and waited for days . They never gave me my refund.Then i disputed the transaction. My mistake was I authorized the $400 transaction to them which they used against me and provided the document to my bank. I ended ip losing $400 and returned no service.
They could’ve worked with me but again they are crooks . Do not go there
JD
John D.
Mc Kinney, TX
04/20/2021
Horrible Service
This place is a scam. Ordered the part and then lost it. Took weeks to re-order only to find they overcharged me for the wrong part and did not fix the issue. Took my car somewhere else and they immediately found the issue and the management here did not take ANY accountability for their failures. Would never recommend to anyone!
Not Recommended
KD
Kieran D.
Plano, TX
05/14/2020
Honest people. Excellent service
I went in the shop today because they were on the list in Repair pal. Upon entering, the welcome was amazing. Matt spoke to me like he had known me forever, and that eased my anxieties. He looked at the list of repairs that I was given by another garage, checked my vehicle and then told me what I needed and what I didn't. He quoted the prices, and at once I realized that they were cheaper. They gave me a ride home, while they worked on my vehicle and then came to get me when they were done. I was very impressed with his honesty, and with their efficiency.
I will definitely make them my garage, moving forward.
Recommended
JS
jameel s.
Plano, TX
11/13/2019
Car A/C unit check and was cheated
This is really worst service provider not recommended be safe Texas . I have been to them a while ago to this place and got my A/C checked to my surprise they removed the whole A/C Gas completely and said not good condition and needs immediate attn I paid $83 for this act which is bad, later same day I have been to a local A/C mechanic a veteran and provides services at his residence garage he said GAS was completely emptied and this doesn't happen usually there should be some left but was nothing and seems someone emptied. I alert Plano people and communities not to visit such place, sorry for belated review.
Today I went in for an oil change, however, I was overcharged. As I reflect back on previous oil changes using 5 quart synthetic oil (2011 Ford Edge), and before transitioning to Integrity 1st Automotive, my oil changes have never been $60.00. I'm used to paying no more than $41.19, which includes the sales tax + labor.
I have only the best things to say, Robert and his staff are there when I need them, always
Eager to help resolve the problem, quickly correctly and showed me the before and after effects of there work.
I for one appreciate what this team has done for me.
Thanks,
Louie
They took me right in and did quality work. Didn't try to upsale me on services I didn't need. My car was completed quickly. They surpasses my expectations. I will be a repeat customer.
Three different cars all repaired promptly and professionally
Our regular shop was sold. The previous owner suggested Intregrity. One of his former employees was hired there. We had front-end work done car, fuel injector replacement on another and regular maintenance on a third. Al. Work was reasonably priced and was done promptly. We will use their services again
My second visit here and just like the first time, the service was excellent, the cost and wait time were much less than the dealership. The quality of work and customer service far exceeded the dealership. They live up to their name.
Integrity is my new service center!
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Verified Customer
They could’ve worked with me but again they are crooks . Do not go there