I would highly recommend integrity auto. I knew I could trust them to do good work at a fair price. Their name says it all.
Hello Racer Rob here the owner of IAC and first off I'm glad to hear that your vehicle was fixed correctly. My team and I work our tails off to fix vehicles correctly and keep customers happy, not always the easiest when it comes to todays crazy complex vehicle repairs.
Just so you know, I took your feedback to heart, and Brad and I had a good meeting and I reviewed all the information and got all lthe facts.
Now I hope you agree there are always two sides to a story and it is always best to stick with the facts, especially when a customer is upset.
So going back from the beginning you stopped by the shop without an apoimtment, and even though the shop was super busy, Brad stopped what he was doing and helped diagnose your vehicle while you waited.
Honestly he broke company policy by doing this because when he is out working on cars there is no manager runnig the shop!
Next, he allowed you to supply your own parts to help save you money.
Once again, he broke company policy because there are two issues with this: if there is a warrenty issue we are unable to warrenty the part.
Second, there is only two ways that our shop generates income and that is parts and labor, so you took away 50% of our abiltiy to pay the bills and keep the lights on and yes running a modern auto repair shop is getting CRAZY EXPENSIVE!
Heck, just the other day I had to buy a $300 battery for my top of the line scanner that costs me $10,000.....ugh!
So in closing, my hope is that you can better understand that Brad truly did his best to first save you some of your hard earned dough!
Second, he then had to ensue that the company made enough profit to pay the bills and keep the lights on!
Racer Rob over and out...
I would advise anyone wondering where to take a car (any make/model) to give them a shot & see for yourself.
The word is out, & they are usually pretty busy, although not too busy to pay attention to what you are asking for, & to give good explanations along with excellent, prompt service.
Hillsboro is a great place to hang out (good restaurants in easy walking distance), & the MAX runs by 2 blocks away from the shop.
They kept me informed on the progress, and of things that may need attention in the future.
I will definitely be using Integrity Auto Care for any future work that I may need done.