This shop misdiagnosed my vehicle and then charged me $400 for the misdiagnosis.
They 1st claimed that my vehicle quit running because of exposed wiring under my interior floor trim. He says that they would charge $500 to fix the wires. The wires are speaker wires...
Then 2nd, the owner Bill calls and tells me that the "new" diagnosis is a loose wiring harness under my transmission. He explains how much tiring labor will be involved with splicing and rewrapping the individual wires in the harness will amount to $1500 with no guarantees of a fix. This shop didn't offer the obvious, easier, and cheaper fix of just simply replacing the whole harness...
Then 3rd, owner Bill refuses my offer to pay for a thorough diagnosis before proceeding with the $1500 guess work.
Finally, when I call to inform the shop that I had lost confidence in their ability to provide a reliable and accurate diagnosis, the owner Bill yells and screams using vulgar language towards me stating that he is insulted by my opinion and demands $400 in cash only to retrieve my vehicle.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
They 1st claimed that my vehicle quit running because of exposed wiring under my interior floor trim. He says that they would charge $500 to fix the wires. The wires are speaker wires...
Then 2nd, the owner Bill calls and tells me that the "new" diagnosis is a loose wiring harness under my transmission. He explains how much tiring labor will be involved with splicing and rewrapping the individual wires in the harness will amount to $1500 with no guarantees of a fix. This shop didn't offer the obvious, easier, and cheaper fix of just simply replacing the whole harness...
Then 3rd, owner Bill refuses my offer to pay for a thorough diagnosis before proceeding with the $1500 guess work.
Finally, when I call to inform the shop that I had lost confidence in their ability to provide a reliable and accurate diagnosis, the owner Bill yells and screams using vulgar language towards me stating that he is insulted by my opinion and demands $400 in cash only to retrieve my vehicle.
True events.
Beware!!!