Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 206 Reviews )

99% Would Recommend
86% Business Response
Latest Review 4 days ago

Reviews


BS
Bill S.
Illinois
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Bill said the staff at this business were honest and very competent.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 12/26/2018

Thank you so much for the nice words.  We appreciate your business.


Verified Customer
Downers Grove, IL
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Honesty
Can always trust their work.
Mike, Janeen a. from J & C Auto Service responded on 12/20/2018

Thank you so much for the nice words.  We so appreciate the trust you place in us and we're thankful for your business.


JD
JIM D.
Downers Grove, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Reliable and consistent.
As always, I received reliable and friendly care when I brought my van to J&C. I feel confident that my car will be treated as if it was owned by one of the staff - it really feels like family here.
Mike, Janeen a. from J & C Auto Service responded on 12/14/2018

Wow! Thank you for taking the time to give us such a terrific review!  We value the trust our customers have placed in us and enjoy building a long term relationship with them.  We are thankful for your business.


TN
TOM N.
Downers Grove, IL
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Best car repair place in Downers Grove
They are always quick and do excellent work. Big jobs or small jobs, they are the best. I trust that they will give me an honest opinion and that means a lot. As a senior sometimes people try to take advantage of us, but never at J & C, honesty with good work. Go there first and you will be happy.
Mike, Janeen a. from J & C Auto Service responded on 12/13/2018

Wow! Thank you for the great review! We take our customer's questions seriously and look forward to handling their vehicle's maintenance and repair issues in a professional and friendly manner. We appreciate your business and look forward to seeing you in the future!  


RA
Rich A.
Illinois
Oldsmobile Cutlass Supreme
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Rich said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 12/12/2018

Thank you for the great review.  We appreciate your business.


MM
Mike M.
Downers Grove, IL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
An automotive repair shop you can trust.
I have been a customer of J&C for many years. There is nothing better than dealing with a family owned company who have been in business for decades. They always make me feel comfortable that they are recommending the correct service options and not trying to sell me something I don't need. Very honest and dependable. I would highly recommend them.
Mike, Janeen a. from J & C Auto Service responded on 12/10/2018

Wow! Thank you so much for the nice words. We appreciate your business and your long term patronage. We value our customers and appreciate their continued trust.  We look forward to seeing you in the future.


JB
Joel B.
Plano, IL
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Safety and satisfaction
As always, J&C is professional and concerned with the best options for my safety. They are honest in their estimates.
Always completely satisfied with J&C
Mike, Janeen a. from J & C Auto Service responded on 12/04/2018

Thank you for taking the time to give us such a terrific review!  Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We appreciate your business and your long term patronage.


FB
Frank B.
Downers Grove, IL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Service, follow through on repairs, attention to detail
Outstanding service, one on one attention to repair/service needs.
Mike, Janeen a. from J & C Auto Service responded on 11/30/2018

Thanks for the great review!  We value our customers and appreciate their continued trust.


PS
Pete S.
Downers Grove, IL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
They work until it's right
Brought vehicle in for regular maintenance. Also asked them to switch one tire with the spare.
It turns out to be a major task because several lug nuts froze to the wheel and wouldn't move no matter what they tried.
It took several hours but they finally got the lugs off. And then they charged $10 labor for the entire service.
That's incredible.. The labor it self should have been much more.. But they are fair and treat you right.
Mike, Janeen a. from J & C Auto Service responded on 12/04/2018

Thanks for the great review! We appreciate the trust you place in us. Our technicians take great pride in their work and continually train to make sure they're meeting the customers expectations. We are thankful for your business.


SR
Stacy R.
Downers Grove, IL
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Reliable service
Friendly and reliable. Gets the job done right.
Mike, Janeen a. from J & C Auto Service responded on 11/27/2018

Thanks for the great review! We know your time is valuable and appreciate the trust you place in us. We're thankful for your business.


LS
Linda S.
Countryside, IL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2018
J & C people are great.
J & C people are great.
Mike, Janeen a. from J & C Auto Service responded on 11/27/2018

Thank you so much for the nice words. We value our customers and appreciate your continued trust.


NB
Natalia B.
Downers Grove, IL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
2009 escape
Friendly, honest, efficient
Mike, Janeen a. from J & C Auto Service responded on 11/19/2018

Thanks for the great review! We so appreciate the trust you place in us.


DJ
Doug J.
Carol Stream, IL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Greater Service, very skilled and thorough Mechanics
Excellent customer service, highly skilled and thorough mechanics, trustworthy shop that won’t b.s. you about your needed repairs. They are honest and always go the extra mile for their customers. I drive a long ways to use this shop even though there are dozens much closer to home. HIGHLY RECOMMEND THIS PLACE!
Mike, Janeen a. from J & C Auto Service responded on 11/15/2018

Wow! Thank you for taking the time to give us such a terrific review! We appreciate your business. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


CY
Costa Y.
Illinois
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Costa said that the service was excellent. Everything went very smoothly. Also stated that they did everything that they said they would do.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 11/16/2018

Thanks for taking the time to review our business.  We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.


CO
Cary O.
Naperville, IL
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Cary said the employees don't miss any steps and they do everything right.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 11/14/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


BP
BOB P.
Downers Grove, IL
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Fixed my "Service Engine Soon" problem
The guys were able to diagnose the problem and fix it in less than 1/2 hour...and for no charge! Once again, they came through and helped us out.
Mike, Janeen a. from J & C Auto Service responded on 11/07/2018

Wow! Thank you for taking the time to give us such a terrific review! We appreciate your business and your long term patronage. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


MH
Michael H.
Illinois
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Michael said the service was good.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 11/07/2018

Thank you for taking the time to review our business and for your continued trust.


DM
Don M.
Downers Grove, IL
Chevrolet Lumina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Don said they do good work and are great people to work with.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 11/02/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


PG
Paul G.
Downers Grove, IL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Paul said his older vehicle needed special attention and the business went the extra mile to research and gain familiarity with the vehicle to provide excellent service.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 11/02/2018

Thanks for taking the time to give us such a great review!  We take our customer's questions seriously and look forward to handling their vehicle's maintenance and repair issues with a professional, friendly attitude.


AM
Abby M.
Downers Grove, IL
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Abby said that she was happy with everything from their customer service to their timeliness.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 11/02/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.