Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

202 Reviews

99% Would Recommend
87% Business Response
Latest Review 6 days ago

Reviews


DD
David D.
Downers Grove, IL
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Work well done at a fair price!
J & C is the place to take your car for service. The people are friendly, professional and the work they do fixes the problem. I called on a Friday because some knucklehead (me) had broken the windshield wiper off our 2001 VW. They found the part and by the end of the day the car was fixed, along with the oil change I asked them to do. Great people, work well done and pricing that is fair.
Mike, Janeen a. from J & C Auto Service responded on 10/29/2018

Thank you for taking the time to give us such a terrific review!  Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them. We look forward to serving you in the future.


Verified Customer
West Chicago, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Friendly honest customer service
J & C is a great service provider. They listen to my needs and never make me feel wrong for my concerns. They are efficient and friendly
Mike, Janeen a. from J & C Auto Service responded on 10/29/2018

Thank you for taking the time to review our business and for your continued trust. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience.  We appreciate your business.


JS
John S.
Illinois
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
John said they did everything they said. It was done on time. Also they are in a convenient place for him.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 10/30/2018

Thanks for taking the time to give us such a great review! We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.


CM
Cheryl M.
Clarendon Hills, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Always accommodating!
I stopped in yesterday to show them a problem I was having with my gun indicators. They looked at it, had inpartvrewited and fixed it on the spot. I was in and out in about a half hour.
Mike, Janeen a. from J & C Auto Service responded on 10/26/2018

Thank you for taking the time to review our business. Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them.  We are thankful for your business.


CK
Chris K.
Downers Grove, IL
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Spoke with Cheryl. She said the business always get her in , in a timely way, the job is done quickly and effectively. Cheryl said they do a good job and everything about them is perfect.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 10/26/2018

Thanks for the great review! Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them. We so appreciate the trust you place in us and we're thankful for your business.


JC
JOEL C.
Downers Grove, IL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Great Quality and Service
J@C always does a great job. They are people that you can trust to do high quality work at fair prices.
Mike, Janeen a. from J & C Auto Service responded on 10/22/2018

Wow! Thank you for taking the time to give us such a terrific review!  We appreciate your business.


BN
BOB N.
Downers Grove, IL
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
quick and friendly
i ALWAYS call J & C for anything with my car. Had issues starting my car and Mike sent out a tow truck to bring it in...the battery cables were built up and needed to be cleaned,,,junmped the car, drove it over to odgen ave and good as new....thanks.....
Mike, Janeen a. from J & C Auto Service responded on 10/22/2018

Thank you for taking the time to review our business and for your continued trust. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We appreciate your business.


TT
Tyler T.
Illinois
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Tyler said the business had good customer service, they were very informative and also very helpful.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 10/26/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


CM
Carl M.
Illinois
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Carl said everyone was honest.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 10/24/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


WH
Wendy H.
Downers Grove, IL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Best Service
J&C Auto delivers the nicest and quickest service! I went in today around 4:00 pm and they fixed my tail light and gave a free battery check (one of the perks from their rewards program). I went with no appointment and they had it done in no time. I highly recommend them.
Mike, Janeen a. from J & C Auto Service responded on 10/15/2018

Wow! Thank you for taking the time to give us such a terrific review! Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


Verified Customer
Downers Grove, IL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Place you can count on
As usual I can trust J &C to honestly tell me what my car needs and do the work carefully.
Mike, Janeen a. from J & C Auto Service responded on 10/09/2018

Thanks for taking the time to give us such a great review! We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.


NM
Nick M.
Illinois
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Nick said they did a really good job.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 10/23/2018

Thanks for taking the time to give us such a great review! We're thankful for your business.


BP
BOB P.
Downers Grove, IL
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
A helpful visit
The guys not only performed the service intended, they did some more work that I needed on the car and recommended other services that I didn't know were needed (but sorely are needed at some point). I appreciate them being pro-active in helping us keep this old car running for as long as possible.
Mike, Janeen a. from J & C Auto Service responded on 10/05/2018

Wow! Thank you for taking the time to give us such a terrific review! We appreciate your business and your long term patronage. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


BP
BOB P.
Downers Grove, IL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Great care given to our old vehicles
Once again, the guys took great care of us. We have 2 older vehicles, and 1 that's only 2 years old (and just got out of warranty) that we bring/will be bringing to their shop. They always check everything out and let us know if there are any other issues we didn't know about or expect. That's why we've been able to keep our older vehicles running, and that's what will keep the new one running, for many years!
Mike, Janeen a. from J & C Auto Service responded on 10/03/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business. Our technicians take great pride in their work and continually train to make sure they're meeting the customers expectations.  We look forward to seeing you in the future!


AC
Adam C.
Illinois
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Adam said the staff is awesome. They are very detailed and very easy to work with.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 10/04/2018

Thanks for taking the time to give us such a great review! We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.


CS
Craig S.
Illinois
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Craig said they fixed the vehicle the right way the first time..
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 09/18/2018

Thanks for taking the time to give us such a great review! We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.


KD
Kevin D.
Illinois
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Kevin said the customer service was very friendly. The business made sure to communicate every step of the work.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 09/18/2018

Thank you for taking the time to give us such a terrific review! Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


RG
Ray G.
Darien, IL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Ray said he appreciated the service. The employees are always good to him, fair and prompt.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 09/17/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


CT
Cathy T.
Illinois
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Cathy said the business worked her into their busy schedule with no notice and got her vehicle's issue handled in less than a day.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 09/13/2018

Thanks for the great review!  Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them.  We're thankful for your business.


BH
Brin H.
Downers Grove, IL
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Brin said they were quick to tow and fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 09/11/2018

Thank you for taking the time to review our business.  We appreciate your business.