Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

23 Reviews

91% Would Recommend
Latest Review over 2 years ago

Reviews


BO
BALLER O.
Norcross, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2015
ALEX IS MY HERO!!!!!
I came in on 10-20-2015 for a quote for some brake work on my vehicle. Alex not only beat dealer price but he was able to get the job done while I waited. His technician "Sterling" did a great job. I will definitely be back. Go see ALEX.....

AS
Arely S.
Lawrenceville, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2015
High price LOW QUALITY WORK!!!
I took my car to this place to get it fixed and 2 weeks after it broke down.

WM
Will M.
Georgia
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2013 Category: Service
Will said the customer service was great and they had his vehicle ready the same day.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Lawrenceville, GA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2013 Category: Service
Jason said the facility did a good job.
This review was collected via phone interview by Customer Research Inc.

MI
Michael I.
Lawrenceville, GA
Infiniti M35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2013 Category: Service
Michael said they were very knowledgeable. They gave him the information he needed and he had a good experience. The prices can be slightly more competitive.
This review was collected via phone interview by Customer Research Inc.

RN
Robin N.
Grayson, GA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2013 Category: Service
Robin said this business has not given her any problems in two years.
This review was collected via phone interview by Customer Research Inc.

JM
Juanita M.
Snellville, GA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2013 Category: Service
Juanita said the staff was very helpful. They answered all of her questions. She was satisfied with the time of the repair.
This review was collected via phone interview by Customer Research Inc.

KT
Ketly T.
Lawrenceville, GA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2013 Category: Service
Ketly said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RV
Rafael V.
Grayson, GA
Mercedes-Benz S550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2013 Category: Service
Rafael said he liked everything about the service he received at this business. He received excellent service at an excellent price.
This review was collected via phone interview by Customer Research Inc.

PA
Paula A.
Loganville, GA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2013
Thank you Alex!
I received very good customer service as well as car service. I will continue to use J&M for maintenance of my 2006 Camry.

JG
Johnetta G.
Lawrenceville, GA
BMW 325i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2013
Very professional
Friendly service, straight to the point, no rushing but on time.

RH
Roland H.
Lawrenceville, GA
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2013 Category: Service
Roland said he received excellent service.
This review was collected via phone interview by Customer Research Inc.

RR
Richard R.
Lawrenceville, GA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2013
speaking spanish
Just a few thing my car is 2006, please fix the information in my file

JC
Jeff C.
Georgia
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2013 Category: Service
Jeff said they did a really good job at this business.
This review was collected via phone interview by Customer Research Inc.

MJ
Mayra J.
Lawrenceville, GA
Mazda 626
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2013 Category: Service
Mayra said this business has a very friendly staff who explained what they were doing to her vehicle. They took their time with her.
This review was collected via phone interview by Customer Research Inc.

SL
Steve L.
Lawrenceville, GA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2013 Category: Service
Steve said the business did a good job and he appreciates them coming out to his house to get the vehicle.
This review was collected via phone interview by Customer Research Inc.

FB
Felix B.
Lawrenceville, GA
GMC Yukon XL
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/16/2013 Category: Service
Felix said the transmission is jumping and it was not jumping prior to him brining in his vehicle. The business told him he needs to take it to the dealership where he bought the vehicle since it is still under warranty.
This review was collected via phone interview by Customer Research Inc.
Alex L. from J & M Auto Center responded on 10/18/2013

Customer had his car towed to our shop because it had a transfer case oil leak that needed repair. The Transfer Case Motor was replaced, and no other transmission leak was found. The vehicle was test driven, transmission appeared to shift properly at the time. When customer called a few days later complaining about transmission jumping, we asked the customer to bring the vehicle back in order for us to verify his complaint, customer stated that the vehicle was in Colorado, since the vehicle was out of state, we suggested that the customer take his vehicle to a NAPA Auto Care in Colorado, because the repair done on the vehicle has 24 months/24,000 miles nationwide warranty. We provided the customer with the NAPA Auto Care nationwide warranty phone number.

MP
Manuel P.
Lawrenceville, GA
Acura Integra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2013 Category: Service
Manuel said he was very satisfied and very happy with this business. They did a good job. He is impressed because they seem to care about their customers.
This review was collected via phone interview by Customer Research Inc.

AR
Arturo R.
Lawrenceville, GA
BMW 528i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2013 Category: Service
Arturo said everything was great, the vehicle was ready on time and the staff is very friendly. Everything was explained in detail. The two staff members assisting him were very professional and are good people.
This review was collected via phone interview by Customer Research Inc.

SM
Sharyn M.
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2013 Category: Service
Sharyn said they are very kind and quick. The prices are good. Miguel is awesome.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 23 in total