J & M Auto Center


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

23 Reviews

91% Would Recommend
Latest Review over 2 years ago

BALLER O. on 10/22/2015
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"ALEX IS MY HERO!!!!!"
I came in on 10-20-2015 for a quote for some brake work on my vehicle. Alex not only beat dealer price but he was able to get the job done while I waited. His technician "Sterling" did a great job. I will definitely be back. Go see ALEX.....
Service Date: 10/20/2015
Review Created: 10/22/2015 08:11 AM
Arely S. on 06/26/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"High price LOW QUALITY WORK!!!"
I took my car to this place to get it fixed and 2 weeks after it broke down.
Service Date: 05/26/2015
Review Created: 06/26/2015 02:25 PM
Will M. on 11/25/2013
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Will said the customer service was great and they had his vehicle ready the same day.
Vehicle: Ford Pickup
Category: Service
Service Date: 11/21/2013
Review Created: 11/25/2013
This review was collected via phone interview by Customer Research Inc.
Jason P. on 11/25/2013
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Jason said the facility did a good job.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/21/2013
Review Created: 11/25/2013
This review was collected via phone interview by Customer Research Inc.
Michael I. on 11/25/2013
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Michael said they were very knowledgeable. They gave him the information he needed and he had a good experience. The prices can be slightly more competitive.
Vehicle: Infiniti M35
Category: Service
Service Date: 11/23/2013
Review Created: 11/25/2013
This review was collected via phone interview by Customer Research Inc.
Robin N. on 11/23/2013
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Robin said this business has not given her any problems in two years.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/20/2013
Review Created: 11/23/2013
This review was collected via phone interview by Customer Research Inc.
Juanita M. on 11/18/2013
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Juanita said the staff was very helpful. They answered all of her questions. She was satisfied with the time of the repair.
Vehicle: Nissan Altima
Category: Service
Service Date: 11/11/2013
Review Created: 11/18/2013
This review was collected via phone interview by Customer Research Inc.
Ketly T. on 11/13/2013
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Ketly said they did a good job.
Vehicle: Toyota Avalon
Category: Service
Service Date: 11/08/2013
Review Created: 11/13/2013
This review was collected via phone interview by Customer Research Inc.
Rafael V. on 11/13/2013
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Rafael said he liked everything about the service he received at this business. He received excellent service at an excellent price.
Vehicle: Mercedes-Benz S550
Category: Service
Service Date: 11/09/2013
Review Created: 11/13/2013
This review was collected via phone interview by Customer Research Inc.
Paula A. on 11/07/2013
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"Thank you Alex!"
I received very good customer service as well as car service. I will continue to use J&M for maintenance of my 2006 Camry.
Vehicle: Toyota Camry
Service Date: 11/05/2013
Review Created: 11/07/2013 06:05 AM
Johnetta G. on 11/06/2013
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"Very professional"
Friendly service, straight to the point, no rushing but on time.
Vehicle: BMW 325i
Service Date: 11/05/2013
Review Created: 11/06/2013 09:34 PM
Roland H. on 11/06/2013
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Roland said he received excellent service.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 10/14/2013
Review Created: 11/06/2013
This review was collected via phone interview by Customer Research Inc.
Richard R. on 10/19/2013
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"speaking spanish"
Just a few thing my car is 2006, please fix the information in my file
Vehicle: Nissan Altima
Service Date: 10/16/2013
Review Created: 10/19/2013 03:54 PM
Jeff C. on 10/19/2013
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Jeff said they did a really good job at this business.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 10/10/2013
Review Created: 10/19/2013
This review was collected via phone interview by Customer Research Inc.
Mayra J. on 10/17/2013
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Mayra said this business has a very friendly staff who explained what they were doing to her vehicle. They took their time with her.
Vehicle: Mazda 626
Category: Service
Service Date: 10/15/2013
Review Created: 10/17/2013
This review was collected via phone interview by Customer Research Inc.
Steve L. on 10/17/2013
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Steve said the business did a good job and he appreciates them coming out to his house to get the vehicle.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 10/02/2013
Review Created: 10/17/2013
This review was collected via phone interview by Customer Research Inc.
Felix B. on 10/16/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Felix said the transmission is jumping and it was not jumping prior to him brining in his vehicle. The business told him he needs to take it to the dealership where he bought the vehicle since it is still under warranty.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 10/04/2013
Review Created: 10/16/2013
This review was collected via phone interview by Customer Research Inc.
Alex L. at J & M Auto Center responded on 10/18/2013

Customer had his car towed to our shop because it had a transfer case oil leak that needed repair. The Transfer Case Motor was replaced, and no other transmission leak was found. The vehicle was test driven, transmission appeared to shift properly at the time. When customer called a few days later complaining about transmission jumping, we asked the customer to bring the vehicle back in order for us to verify his complaint, customer stated that the vehicle was in Colorado, since the vehicle was out of state, we suggested that the customer take his vehicle to a NAPA Auto Care in Colorado, because the repair done on the vehicle has 24 months/24,000 miles nationwide warranty. We provided the customer with the NAPA Auto Care nationwide warranty phone number.
Manuel P. on 10/12/2013
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Manuel said he was very satisfied and very happy with this business. They did a good job. He is impressed because they seem to care about their customers.
Vehicle: Acura Integra
Category: Service
Service Date: 10/04/2013
Review Created: 10/12/2013
This review was collected via phone interview by Customer Research Inc.
Arturo R. on 10/12/2013
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Arturo said everything was great, the vehicle was ready on time and the staff is very friendly. Everything was explained in detail. The two staff members assisting him were very professional and are good people.
Vehicle: BMW 528i
Category: Service
Service Date: 10/05/2013
Review Created: 10/12/2013
This review was collected via phone interview by Customer Research Inc.
Sharyn M. on 10/09/2013
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Sharyn said they are very kind and quick. The prices are good. Miguel is awesome.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 09/30/2013
Review Created: 10/09/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 23 in total