Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

234 Reviews

98% Would Recommend
Latest Review about 2 years ago

Reviews


GS
George B. S.
Fayetteville, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2016
Jackson's Garage -"A TOTAL RIP OFF"
It is with regret that I write this but everyone needs to know. I've know Josh & family for many years. Expect inflated bills when quoting, If you having your inspected, they will find something or remove a part to create a fault. They removed a Spicer Bus Plug on a Chevrolet SSR (7800mi) during a routine inspection. I ended up taking the SSR to Reed-Lauier Chevrolet for repair. The spicer plug was not in the vehicle and had to be ordered. I lost my vehicle for 3 days and was handed a bill for $556.00. They assured me the plug had to have been removed and would not fall out due to the locking snaps. I called Josh, explained everything. I'm still waiting for him to call me back. Due to his overhead he has to generate a lot of business. I'm 71 years old, have no reason to lie. If you do business with Jackson's, be careful, he will rip your ass off. You have been warned.

JG
Joel G.
Fayetteville, NC
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2016 Category: Service
Joel said the business did a perfect job. They are great.
This review was collected via phone interview by Customer Research Inc.

MH
Michaela H.
North Carolina
Chevrolet Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2016 Category: Service
Spoke with Jason. He said he liked the business because they did everything he asked them to do and they were professional. They were knowledgeable about the work they were performing.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Fayetteville, NC
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2016 Category: Service
John said he got the best possible service he could get.
This review was collected via phone interview by Customer Research Inc.

MF
Melissa F.
Fayetteville, NC
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2016 Category: Service
Melissa said the business has great people and she has always done business with them.
This review was collected via phone interview by Customer Research Inc.

LM
Lamont M.
Fayetteville, NC
Chrysler 300
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/03/2016 Category: Service
Lamont said the business would not check out his vehicle. He was charged $50.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Fayetteville, NC
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2016
Josh & Erika
Good folks and good service.

JH
John H.
Hope Mills, NC
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
John said he was serviced right a way and they were quick.
This review was collected via phone interview by Customer Research Inc.

CM
Christian M.
Hope Mills, NC
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Christian said they were honest and didn't overcharge.
This review was collected via phone interview by Customer Research Inc.

CC
Christopher C.
Fayetteville, NC
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Christopher said the service was fast he liked the price and his vehicle is now running very good.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
North Carolina
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016 Category: Service
Spoke with Carolyn. She said they have been going to this business for years. They are fair and have had no problems.
This review was collected via phone interview by Customer Research Inc.

KO
Katya O.
North Carolina
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016 Category: Service
Katya said the service was quick and the employees were friendly.
This review was collected via phone interview by Customer Research Inc.

RB
reginald b.
Hope Mills, NC
Pontiac Torrent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2016
Friendly, Fair, and Fast service
Josh and his team (family) always do a great job, they try to be honest, and when they can't fix the problem they will recommend others. We're always satisfied!

DW
Don W.
Lillington, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2016 Category: Service
Don said they were very courteous.
This review was collected via phone interview by Customer Research Inc.

TD
Tina D.
North Carolina
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2016 Category: Service
Tina said this business is knowledgeable and very courteous. The staff is nice and kind and they got her vehicle in and out quickly.
This review was collected via phone interview by Customer Research Inc.

DW
Diane W.
Fayetteville, NC
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2016 Category: Service
Diane said she has used them all of her life. The work is always good.
This review was collected via phone interview by Customer Research Inc.

EC
Ernest C.
Hope Mills, NC
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2016 Category: Service
Ernest said the service is good.
This review was collected via phone interview by Customer Research Inc.

KL
KATHY L.
Fayetteville, NC
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2016
5 Star Quality Service
I think very highly of Josh and his crew...I turned down a deal at Toyota and paid more at Jackson's because I like their people and have always been treated fairly and with respect and I trust what they tell me.

CG
CICELY G.
Fayetteville, NC
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016
fast service
Awesome shop...the lady behind the counter is awesome!! Wish I remembered her name...so helpful!!

DW
DANIEL W.
Fayetteville, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016
what makes Jackson's great for me is their location, (less than 3 1/2 mi. from my house) warm hospitality, & they check you in as quickly as possible!
I was expecting a pretty lengthy wait because of my arrival time, & on the account that upon walking through their doors, the waiting area was already full. The receptionist had stepped away from the front desk momentarily, so it was obvious I might have to reschedule. No sooner than the thought crossed my mind, a head mechanic emerged from the back, processing me right away. In less than an hour, I was back on the road to continue my day. It's service like that to remind me why Jackson's will always get my business first!

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