Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

136 Reviews

97% Would Recommend
Latest Review 5 months ago

Reviews


EH
Eileen H.
Buford, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018
Very helpful
We have been using Jake's garage for about 15 years now. Jeff, John, and even young Jake as well as the other folks are always dependable and honest. Great family business and I would recommend anyone to use them. Funny thing is my son is schooled as a mechanic, but after working on cars all day he didn't want to do some work on his own car. We told him to take it to jakes and he too is very pleased with the work they do. Top notch service with a good group of folks at more than reasonable price. Don't hesitate, we are glad we took the leap of faith of not using the dealership and opted to go with a small town mechanic.

JJ
Jacob J.
Buford, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2017
Not what I expected.
Not the level of service I am used to receiving from them. I was charged almost 200.00 for normal maintenance which was an inspection, oil change, and wiper blade replacement. I also asked for the tires to be rotated and balanced, however this maintenance was not performed although the rear tires have plenty of tread on them (hence my reason for wanting them rotated while I considered replacement tires). I also wasn't advised on a repair which needed to scheduled in the future. Overall, very unhappy with a garage that shares a name :(

MP
Michael P.
Buford, GA
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2014 Category: Service
Michael said it was good service.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Sugar Hill, GA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2014 Category: Service
Mike said this business did a good job and they were quick.
This review was collected via phone interview by Customer Research Inc.

EM
Earl M.
Buford, GA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2014 Category: Service
Earl said this business provides great service.
This review was collected via phone interview by Customer Research Inc.

BT
Brent T.
Cumming, GA
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2014 Category: Service
Brent said he has known this business for a long time. They are a great American business. This business has been in their family for four generations.
This review was collected via phone interview by Customer Research Inc.

JB
Jeremiah B.
Buford, GA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Jeremiah said the facility is very understanding and he has always had a very good rapport with them.
This review was collected via phone interview by Customer Research Inc.

NR
NANCY R.
Buford, GA
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2014
Trust
Feel like I can trust them.

DY
DAVID Y.
Sugar Hill, GA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014
Service and price
Excellent service at a reasonable price.

JG
Jack G.
Sugar Hill, GA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2014 Category: Service
Jack said this business does good work.
This review was collected via phone interview by Customer Research Inc.

TH
TODD H.
Buford, GA
Mercedes-Benz 300D
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014
Repair Visit
Excellent service and attention to detail. Fair pricing and great customer experience..

AD
Agnes D.
Sugar Hill, GA
GMC Savana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014 Category: Service
Agnes said they did what she asked them to do as well as a favor. It was her first visit and she will return. She found them to be very helpful.
This review was collected via phone interview by Customer Research Inc.

BL
Bobby L.
Georgia
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2014 Category: Service
Bobby said the service was good and they helped him out.
This review was collected via phone interview by Customer Research Inc.

BE
BILL E.
Suwanee, GA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2014
Jeep Review
I believe Jake Johnson's garage has the most experienced an competent mechanics in North Georgia. I will take my vehicles no place besides Jake Johnson's garage.

JS
John S.
Buford, GA
Nissan Armada
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2014 Category: Service
John said he was really impressed with Jake, this business's owner. He was taken with how decent, honest and informative he was.
This review was collected via phone interview by Customer Research Inc.

TN
Tiffany N.
Sugar Hill, GA
Toyota Sienna
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2014 Category: Service
Tiffany said the oil change was more expensive than she anticipated. Her vehicle requires a special oil. It would have been nice if they would have informed her before performing the service.
This review was collected via phone interview by Customer Research Inc.

GO
Glenna O.
Sugar Hill, GA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2014 Category: Service
Glenna said the business is honest and they know what they are doing. They are reasonably priced and they don't take advantage of her.
This review was collected via phone interview by Customer Research Inc.

DM
DAVE M.
Sugar Hill, GA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2014
Great Service a 5 plus
Yes, brought my car in a few days ago with a flat, Jeff jumped right on it, I mean within minutes he was under the car searching for the leak. Somehow no leak was present. Thank a few days later, it was flat in my garage, So I took it back and presto, he determined that there was a small leak. He fixed it in short order, and NO charge, that is a fine deal. I offered to pay but they said no charge, Jake Johnson is my garage, I would drive many miles to have him fix my autos, you can trust this company

VG
Vicki G.
Buford, GA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2014 Category: Service
Spoke with Hal. He said this business is courteous, on time, thorough, fair priced and honest.
This review was collected via phone interview by Customer Research Inc.

DM
DAVE M.
Sugar Hill, GA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014
OUTSTANDING SERVICE
Brought my car in for a oil change and needed it by noon. within 30 mim. done outstanding, than same day had a tire pressure leak, drove my wife car done, and Jeff dropped everything do fix the problem, that why I have been going to Jakes for years. Keep up the outstanding service, workmanship and quality.

Displaying Review 1 - 20 of 136 in total