Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 148 Reviews )

99% Would Recommend
Latest Review about 1 year ago

Reviews


TH
TERRANCE H.
Cortland, NY
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/29/2016
Higher prices less service
Didn't rotate tires didn't clear dashboard lights but charged higher price

CH
CRAIG H.
Groton, NY
Chevrolet Cruze
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2015
A few "dents in the fender"
Normally highly professional. However, this was definitely a bad day: there was a chain smoker in the garage, (which is open to customers), the mechanic forgot to rotate my tires (all the work was on a pre-written work order slip), and there was alcohol on the mechanic's breath. I'm thinking they can do better next time.......

DM
Dyvi M.
Locke, NY
Chevrolet Chevy Express
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/12/2015 Category: Service
Dyvi said the business did not repair his vehicle properly. They were too expensive and he had to take his vehicle elsewhere.
This review was collected via phone interview by Customer Research Inc.

CE
Chris E.
Cortland, NY
Kia Rio
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2015 Category: Service
Chris said the experience was good but the problem on her vehicle has not been resolved. She is planning on taking her vehicle back in but has not had any time.
This review was collected via phone interview by Customer Research Inc.

BP
Brian P.
Marathon, NY
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2016 Category: Service
Spoke with Robin. She said the guys are awesome.
This review was collected via phone interview by Customer Research Inc.

JF
JACK F.
RAM 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2016
Great mechanics
Perfect every time

MT
Mike T.
Mc Graw, NY
Volkswagen CC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2016 Category: Service
Mike said the mechanics at the business are very friendly and knowledgeable, they took the time to explain to him what needed to be done and why.
This review was collected via phone interview by Customer Research Inc.

PH
Phillip H.
Cortland, NY
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2016 Category: Service
Phillip said this business did a really good job. The price was not super high, but it was higher than he had expected.
This review was collected via phone interview by Customer Research Inc.

PH
Phillip H.
Cortland, NY
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2016 Category: Service
Phillip said everything was done the way it needed to be done.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
New York
Chevrolet S10 Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2015 Category: Service
David said this business took a long time to get to his vehicle.
This review was collected via phone interview by Customer Research Inc.

TD
TIM D.
Cincinnatus, NY
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2015
Mixed Review
I was told the truck was done Friday, but when I tried to pick it up Saturday- it was no where near complete. So I. Had to arrange another trip back Monday. To get it. This was not the 1st time there was mis-commuunication on if my vehicle is "done" or not, and cost me a few wasted trips. Quality of work is good though.

PH
Phillip H.
Cortland, NY
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2015 Category: Service
Phillip said the business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

JM
JANICE M.
Smithville Flats, NY
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2015
honest and personal
they treat you fair, and are pretty good at staying on schedule

ER
Elijah R.
Cortland, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
very good service
this place was highly recommended to me, as it turns out I would highly recommend them to anyone. good experience.

TD
TIM D.
Cincinnatus, NY
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2016
Satisfied again
I've been going to JAX Service center for a few years, as they know my diesel engine and have been able to keep it running in tip top shape. My 2005 Chevy dually has 460,000 miles on it - mostly thanks to the guys at Jax ! The most recent visit was a tough one : Finding a loose wire and recharging the A/C.... But they found the wire and got me back on the road quickly.

KB
Kristopher B.
GROTON, NY
Cadillac XTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2016 Category: Service
Kristopher said this business is timely. They have good prices and they did what they told him they would do.
This review was collected via phone interview by Customer Research Inc.

LW
Lee W.
Cortland, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2016 Category: Service
Lee said his overall experience was good. The people there are wonderful.
This review was collected via phone interview by Customer Research Inc.

RD
Rick D.
Cortland, NY
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2016 Category: Service
Rick said he is very satisfied with the quality of the service the business provides. He likes to use them.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Groton, NY
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2016 Category: Service
Brian said he was very happy with the service he received at the business. The employees did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

EF
Eddie F.
New York
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
Eddie said his service was very good, and the customer service was good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 148 in total