Have always been pleased with all work done on any vehicle we have brought to him.
That is a good point, but since you brought it in for an electrical problem and a desire to keep the cost to a minimum there are many, many things about the car that we didn't check. It's very helpful to us when a new customer gives us a list of things they would like to have checked. Thank you for your business and we appreciate the opportunity to serve you.
Hi, Taylor, and thank you for your business and for taking the time to review your experience. I aplogize if I wasn't clear in offering you the options for repairing your car, but here is perhaps a clearer or better explanation of that situation. When we first talked about disconnecting the wiring to your broken door or repairing the door itself there was an deadline for ordering the door part from the dealer in order to have it by Friday. After not having an authorization from you for ordering your part and that deadline passed we were left with the sole option of disconnecting the wiring since you were clear that you had your own deadline of leaving on a trip early Saturday morning. Again, I am sorry if I didn't clearly explain this at the time.JB Griffin