Western Mass Auto Repair


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

100 Reviews

97% Would Recommend
Latest Review 24 days ago
JANICE C. on 09/29/2017
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"Licenise plate holder"
It was a very quick visit. Plate holder was put on and off she went. Thanks
Vehicle: Chrysler 300
Service Date: 09/28/2017
Review Created: 09/29/2017 04:24 AM
Sheldon A. on 09/29/2017
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Sheldon said the business did a great job and the mechanic was very knowledgeable.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Miria W. on 09/29/2017
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Miria said she was very satisfied with the service she received from this business. She will definitely go back when she needs additional service.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 09/20/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
SANDY s. on 09/20/2017
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"Great service!"
Great service, fast and efficient
Vehicle: Subaru Forester
Service Date: 09/19/2017
Review Created: 09/20/2017 06:27 AM
Jimmy B. on 08/28/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Worst service I've ever seen"
These guys are awful. Took two days and they still couldn't install a remote car starter. When I left I couldn't open the car hood -cost me a $100 to fix elsewhere. Stay away.
Service Date: 08/18/2017
Review Created: 08/28/2017 03:44 PM
Kirill Z. on 08/23/2017
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Kirill said they forgot they he had an appointment.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 08/02/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Nickole R. on 08/20/2017
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Nickole said they did good work and they helped her a lot.
Vehicle: Chevrolet Classic
Category: Service
Service Date: 07/31/2017
Review Created: 08/20/2017
This review was collected via phone interview by Customer Research Inc.
Corey L. on 08/18/2017
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Corey said the staff are good people to deal with. They were polite and he will be taking his vehicle there and recommending them.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 08/08/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Don T. on 08/17/2017
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Don said the service was great. The employees were very professional and they got him in and out quickly.
Vehicle: Nissan Rogue
Category: Service
Service Date: 08/10/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Jamie R. on 08/14/2017
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Jamie said the employees were great and they helped him out with everything. So far his experience has been good.
Vehicle: Pontiac G6
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Javier B. on 07/30/2017
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Javier said everything went well with this business.
Vehicle: Mazda 626
Category: Service
Service Date: 06/28/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Viviane W. on 07/28/2017
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Viviane said she does not want to go anywhere else for her vehicle.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Erin C. on 07/26/2017
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Erin said everything she's had done there has been great. She also said the staff is wonderful and the service is just excellent.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 06/26/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Brandon B. on 07/25/2017
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Brandon said the employees are cordial, informative, patient, and they provided him with the estimated cost up-front. They also let him know if it was worth it to fix his vehicle. He said he has recommended them to others.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 07/20/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Debbie C. on 07/22/2017
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Debbie said she has not been a regular customer at the business. She called them and they had her vehicle towed over. They had it back to her the next day. They were very courteous, trustworthy, and nice. She will be a regular customer in the future.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 07/18/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
SANDY s. on 07/20/2017
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"Excellent Service"
Another visit for auto repair, different car and different reason. Both visits were efficient and service was fantastic
Vehicle: Pontiac G6
Service Date: 07/19/2017
Review Created: 07/20/2017 08:48 PM
Julia B. on 07/15/2017
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Julia said she was super happy with the fantastic detailing job the employees did.
Vehicle: Honda Civic Si
Category: Service
Service Date: 07/14/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
SANDY s. on 07/14/2017
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"Personal"
Service started on time
Vehicle: Subaru Forester
Service Date: 07/13/2017
Review Created: 07/14/2017 05:20 AM
Richard H. on 07/11/2017
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Spoke with Richard's wife. She said this business was very nice and they explained everything to them.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 07/07/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
KRISTINE M. on 07/07/2017
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"Camshaft cylanoid valve"
Excellent service always!!
Vehicle: Nissan Murano
Service Date: 07/07/2017
Review Created: 07/07/2017 08:04 PM
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