business image

J.M. Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(571 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
4.0
ReScore Average
81
Net Promoter Score ®

Business Details

Contact
(218) 744-1969

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1303 Industrial Pkwy Dr Eveleth, MN 55734
J.M. Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(571 Reviews)

MB
gravatar
Martha B.
Embarrass, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
10
Anxiety-free oil change
I used JM Auto for my oil change, mainly because I had a coupon. I observed staff working as a team and being customer-focused. They kept me in the loop, and that helped me feel reassured. They followed up a week later to ask how my car was doing, too!

SS
gravatar
Sherry S.
Eveleth, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
10
Great service
Great service excellent waiting room, really knowledgeable and friendly employees . I highly recommend J&M

BJ
gravatar
Ben J.
Virginia, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
8
Very helpful
Great service.

CA
gravatar
Curtis A.
Biwabik, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Very satisfied with repair and service
I was in Duluth when my vehicle broke down recently and I had it towed to JM Auto. Have been using them for service for years. Always feels like the service could not be better. Also like the fact that I can get a loaner car if the repair will take several days. Keep up the great work!!
Kevin B., Owner from J.M. Auto Service responded on 01/02/2025 05:42 AM

Thank you for the great review Curtis! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


LH
Larry & Deb H.
Virginia, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
10
Oil change
Awesome service, kind people, professional
Kevin B., Owner from J.M. Auto Service responded on 12/26/2024 06:50 AM

Thank you for the great review Deb! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


GM
Garrett M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Had vehicle work done
Very courteous and responsive. Was able to drop vehicle off night before and pick up after house with no issues. Vehicle drives a lot better now
Kevin B., Owner from J.M. Auto Service responded on 12/23/2024 08:37 AM

Thank you for the great review Garrett! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


BS
gravatar
Becky S.
Eveleth, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
10
Great Service
I had a amazing great experience getting and oil change here! The service was great and efficient, and the owner and employee Justin were incredibly helpful. I highly recommend them for their outstanding customer care.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
J&M service awesome
“I had an amazing experience getting an oil change here! The service was quick and efficient, and the employees were incredibly friendly and helpful. I highly recommend them for their outstanding customer care!”
Kevin B., Owner from J.M. Auto Service responded on 12/19/2024 01:31 PM

Thank you for the great review Stephen! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


SB
Stephen B.
Effie, MN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2024
verified customerVerified Customer
9
Very satisfied
Your business was extremely busy the day i was there,because of the first -20 below cold weather of this winter so far.Your crew were very professional and handeled there onslot of customers very well. The office personnel were really helpful and friendly. "Thanks" for all you do!
Kevin B., Owner from J.M. Auto Service responded on 12/13/2024 01:31 PM

Thank you for the great review Stephen! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


SE
Stuart E.
Eveleth, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Had battery checked and replaced
I called the shop. They brought me right in and took care of my car while I waited. I am very satisfied with the service
Kevin B., Owner from J.M. Auto Service responded on 12/13/2024 09:02 AM

Thank you for the great review Stewart! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


EV
Ernie V.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Unexpected breakdown
The employees went above and beyond to try to help us, including personal ride even after closing! Unbelievable helpful. Thank you to ALL OF YOU! Have a merry Christmas JM Auto
Kevin B., Owner from J.M. Auto Service responded on 12/12/2024 09:58 AM

Thank you for the great review Ernie! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


AC
Anthony C.
Virginia, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Very good communication
Very good communication
Kevin B., Owner from J.M. Auto Service responded on 12/12/2024 09:58 AM

Thank you for the great review Anthony! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


Verified Customer
Eveleth, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
8
Quality, local service
I needed an alignment after replacing my steering rack. It's a busy time of year for everyone, so in the end my car wasn't completed till the morning after originally projected on account of the computer system also being down all that morning. That said, the scheduler was very apologetic about the situation, even though it was out of his control.

The car is running down the road with no issues, and I'm grateful for the quality service.
Kevin B., Owner from J.M. Auto Service responded on 12/12/2024 09:57 AM

Thank you for the great review! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review


SP
Sara P.
Gilbert, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Good service
My service is always very quick and it's always a very reliable place.
Kevin B., Owner from J.M. Auto Service responded on 12/12/2024 09:57 AM

Thank you for the great review Sara!


JG
Julie G.
Eveleth, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Happy customer
Clean, inviting waiting area. Warm and courteous towards customers. Listened to concerns and responded in kind. I will definitely use them again for my auto repairs and service.
Kevin B., Owner from J.M. Auto Service responded on 12/12/2024 09:57 AM

Thank you for the great review Julie! We take our reviews very seriously - Would you mind sharing your thoughts on Google reviews?  I'll attach the link below! - JM Auto Service  

https://g.page/r/CXrn421TZbqgEBE/review

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.