ReScore Reviews™ (10)

ReScore
Overall Rating 4.200001/5Overall Rating 4.200001/5Overall Rating 4.200001/5Overall Rating 4.200001/5rating 4.200001
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 18 hours ago
Verified Customer on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"1st service visit."
Great, friendly service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/21/2017 04:59 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/22/2017

Thank you for your survey response. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Greg"
Provided excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 01:10 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/21/2017

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Michelle B. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Seamless transaction. Completed work fast and efficiently. Had car ready and waiting on me after my work day was done. Excellent customer service as always. Thanks joe holland and staff.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/19/2017 05:01 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/20/2017

Thank you for the 5 star rating and kind comments regarding your recent service experience, and for your loyalty to Joe Holland. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Vicky C. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Promptness, courtesy and efficiency"
My husband and I love the service of Joe Holland Chevrolet. We take both our 2012 Sonata and our 2013 Silverado to this dealership for service. We are always satisfied.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/18/2017 03:46 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/18/2017

Thank you for the 5 star rating and kind comments regarding your recent service experience, and for your loyalty to Joe Holland. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Donald S. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied male customer"
Great service and friendly communications
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 11:11 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/18/2017

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Rex A. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealer."
would tell all go to Joe to all.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:46 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/17/2017

Thank you for the 5 star rating regarding your recent body shop experience. We are grateful for the opportunity to serve you, and look forward to serving you again

Jeremiah Hayes
Import Service Foreman
304-720-9222
Steve D. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Staffing"
Professional Staff
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/16/2017 07:11 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/16/2017

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
David B. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department "
Great service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 08:12 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/15/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to the opportunity to serve you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change & tire rotation."
Went in for an oil change & tire rotation. Was told it would be an hour. Was on a tight time schedule this day & was at the dealership for about 30 longer than expected.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/13/2017 11:14 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/13/2017

Thank you for your honest feedback. I apologize for the delay in servicing your vehicle. We appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Robert A. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Joe Holland Hyundai is a Great Place to Buy a Car--And have it serviced!"
I've purchased three vehicles from Joe Holland and have had all of my service work done there as well. The facility is clean and customer friendly with free coffee, doughnuts, and WiFi. The people are equally friendly and professional and courteous.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 06:03 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/13/2017

Thank you for the kind words and 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Darwin N. on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"2013 Sonata"
I am finding that the 2013 Sonata is not the best car. It is very noisy as they did not insulate the car properly and , u Unfortunately, we were not warned of this in advance. Now, we are constantly getting letter "take your car i n for a change, a correction, etc" Thankfully, Joe Holland does the repairs each time.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/11/2017 07:03 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/13/2017

Thank you for your survey response. It is unfortunate that you are not completely satisfied with your vehicle, and I hope your ownership experience gets better. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
RODGER B. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cody is the Best Service Manager "
I have never had a bad experience at Joe Holland. Cody is always polite, works me in when I’m in a pinch, always explains everything to me, and always does it with a smile and never makes me feel like he isn’t rushing to the next customer. Sincerely Christine Boone
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/11/2017 03:01 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/13/2017

Thank you for the kind words and 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Brenda S. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Easy to make service appointment,
quick service and you are always kept in the loop of expenses. No Surprises.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:36 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/13/2017

Thank you for the kind words and 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Robert M. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"DAVID AND CODY"
David and Cody are always very attentive to us and Shirley makes us feel like family.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 01:01 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/10/2017

Thank you for the kind words and 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
VIRGINIA K. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jenny"
Service completed correctly.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 11:19 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/10/2017

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff makes the difference "
Staff makes the difference
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 10:53 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/10/2017

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service and competent service advisors"
good service
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/09/2017 04:34 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/09/2017

Thank you for the kind words and 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
John H. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tricia Harpold "
Wonderful people and service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 03:20 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/09/2017

Thank you for the kind words and 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Deborah P. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I have never had bad service from Joe Holland, they always are so professional, and I have never felt uncomfortable, being a woman this has been very important to me.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 01:50 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/09/2017

Thank you for the kind words and 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Sherri R. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Improvements are obvious"
I was really surprised at how organized the dealership was since the last time I visited. Someone has been working on streamlining processes and Customer Service flow and it is apparent. They’re doing a great job to help their customers and to make the dealership look more appealing cosmetically and professionally
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/08/2017 12:28 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 11/09/2017

Thank you for the kind words and the 5 star rating. We continually strive to improve our processes and the customer experience, and appreciate you taking the time to let us know how we are doing. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Displaying Review 1 - 20 of 779 in total