ReScore Reviews™ (10)

ReScore
Overall Rating 4.200001/5Overall Rating 4.200001/5Overall Rating 4.200001/5Overall Rating 4.200001/5rating 4.200001
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gets job done in a timely manner."
Staff is always courteous and friendly. Great service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 12:34 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/20/2017

Thank you for the 5 star rating and kind comments regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Darius D. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"scheduling and good people to work with. "
took vehicle in for recall for hood latch replacement , had oil change and tire rotation, services completed in a timely manner.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 05:42 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/18/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
SANDRA R. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very pleased "
Quick repair, courteous staff
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 02:12 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/18/2017

Thank you for the 5 star rating regarding your recent service experience. We appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Roberta S. ReScore Review on 10/18/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review of service problem "
When I brought my car back in within 15 minutes, Cody made sure that the problem was solved and went above and beyond to make sure my nerves were calmed. Driving a smoking care down McCorkle Avenue was not an easy task.
Vehicle: 2005 Hyundai Accent
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:13 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"not so good"
The car was in such a horrible condition when I had to bring it back, within 15 minutes, that if totally frightened me to no end.
Vehicle: 2005 Hyundai Accent
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:13 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/16/2017

Thank you for your honest feedback to our survey. It's valued customers like yourself that help us improve our processes to ensure every customer receives exceptional service each time they visit. I spoke with Cody concerning your visit, and he explained what had happened. I apologize for the issue that caused you to be frightened. We take instances such as this very serious, and I will be taking steps to make sure this doesn't happen again. I do hope all of your concerns were addressed by Cody that day, and if not, feel free to contact me personally with any concerns you may still have. I hope we can exceed your expectations in the future, and we look forward to the opportunity to serve you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Joseph G. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/14/2017 05:11 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/16/2017

Thank you for the 5 star rating regarding your recent service experience. We appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Arthur C. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tire Pressure Sensors"
Had to take it back three times,,,,, but everyone was very helpful and hope we have it taken care of.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 12:41 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/16/2017

Thank you for the 5 star rating regarding your recent service experience, and for your patience as we find and repair the issue with your vehicle. Intermittent issues present a challenge, due to the fact that they often cannot be recreated while at the service department. I do appreciate your understanding. I hope we exceed your expectations in the future, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Douglas G. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistency "
Every time I have my car serviced at Joe Holland. I get the same service and care. Keep up the good work.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 08:17 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/13/2017

Thank you for the 5 star rating and kind comments regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"awesome "
My service visit was quick and simple.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:26 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/13/2017

Thank you for the 5 star rating regarding your recent service experience. I apologize there was no coffee. We try to keep it filled throughout the day, but unfortunately, it occasionally gets overlooked. Feel free to request a fresh pot if it is ever out. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
John W. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John D. Wheeler"
Excellent service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:02 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/11/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Randell F. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Promptly got me in, completed everything in a timely manner. Have always received prompt, quality service.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/10/2017 04:11 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/10/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Elaine M. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees are friendly and efficient"
Took car in for a recall and work was completed in a very timely manner
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/08/2017 05:48 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/09/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Stephen E. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They fixed the car and were very professional and no hassle and for that I'm very grateful. I'm extremely pleased thank you "
Absolutely would we was treated very good and it was hassle free and that means the world to me
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/07/2017 02:46 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/09/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Sean C. on 10/05/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Poor overall experience. "
Won't be taking vehicle back for service again once I get my car back, whenever that is.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/05/2017 12:32 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/05/2017

Thank you for responding to the survey. We are currently working to get this situation resolved as quickly as possible. We will be in contact soon with information regarding your vehicle.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Ronald M. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tucson service"
Clean, comfortable atmosphere. Very attentive service associates
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/05/2017 11:25 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/05/2017

Thank you for the 5 star rating regarding your recent service experience. We appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 10/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great job - quick service. "
Thank you!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/05/2017 06:41 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/05/2017

Thank you for responding to the survey you received. We greatly appreciate your business, and look forward to serving you again!

Jeremiah Hayes
Import Service Foreman
304-720-9222
Vicky C. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I have gone to Joe Holland Service for 6 years. Only one visit was I not treated well. Since then, they have been very polite, timely and efficient."
Great!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/05/2017 03:52 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/05/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
DANNY M. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service."
Service done timely and completely.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/04/2017 04:37 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/05/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Joseph R. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are the best!!"
They make us feel that they are willing to go another step to care for our needs. They are willing to work with us to assist us in a timely manner and we appreciate that.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/04/2017 01:44 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/05/2017

Thank you for the 5 star rating and kind comments regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Prompt Service
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/04/2017 09:54 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/05/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
WHITE M. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection and oil change"
Everyone's always nice and very friendly. They update you and the service you ask for and then see if you need anything else
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/04/2017 03:18 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 10/04/2017

Thank you for the 5 star rating regarding your recent service experience. We greatly appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
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