ReScore Reviews™ (11)

ReScore
Overall Rating 4.1818173/5Overall Rating 4.1818173/5Overall Rating 4.1818173/5Overall Rating 4.1818173/5rating 4.1818173
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer"
Cody took care of us and was very prompt in calling us and keeping us informed.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 03:09 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/18/2018

Thank you for the 5 star survey and kind comment regarding your recent service experience. We appreciate your business very much, and look forward to serving you again

Jeremiah Hayes
Import Service Foreman
304-720-9222
Sherry T. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai dealership"
This service department has been very helpful.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 06:08 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/18/2018

Thank you for the 5 star survey and kind comment regarding your recent service experience. We appreciate your business very much, and look forward to serving you again

Jeremiah Hayes
Import Service Foreman
304-720-9222
Elizabeth G. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
When i checked in with Ed, he was very professional, didn't make me feel stupid when I was explaining the problem. When Kody called me to pickup, he was very polite and let me know that the part i needed would be covered by warranty and that i asked for a service that i didn't need
These guys are great and good at what they do
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:30 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/17/2018

Thank you for the 5 star survey and kind comment regarding your recent service experience. We appreciate your business very much, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Mary F. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service."
Easy to set up appointment. Quick and expert service. Pleasant area to wait.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/17/2018 05:36 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/17/2018

Thank you for the 5 star survey and kind comment regarding your recent service experience. We appreciate your business very much, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
William T. on 01/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean, roomy, friendly atmosphere, fresh coffee and neat appearance of facility"
I have been and always stand amazed at the attitude and professional way the customer is handled. From beginning of service to delivery of car, they are all great individuals.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 09:13 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/17/2018

Thank you for the positive survey and kind comments regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Anthony W. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No suprises"
Got in got out, no surprises!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 07:02 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/16/2018

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Kristin D. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing Service! "
After an unfortunate event left me in need of a new engine, I had my car towed to Joe Holland. Over the course of a month, I spoke with Cody Browning at least once a week. Cody was great at keeping me informed and updated. When I finally got a resolution from an outside company, Cody and the service engineers worked quickly and efficiently to order a new engine, install it, and get me back in my car as soon as possible.
I am so thankful for Cody and the rest of the Joe Holland staff for providing exceptional customer care!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 11:32 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/15/2018

Thank you for the 5 star rating and kind comments regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Leta R. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
They were quick to do the service. I hate to wait. I know it will be done right.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/15/2018 10:23 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/15/2018

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy and fast"
Fast service done right
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/14/2018 04:48 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/15/2018

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Cotis A. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
I didn’t have an appointment and was very sick on my way to work when my engine light came on. I called Cody and he worked me in and was super friendly and helpful.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/14/2018 11:18 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/15/2018

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Deborah S. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trust worthy and excellent work. Shuttle to get to work. Friendly. Very Professional employees."
I don't ever take my car anywhere else for repairs. They always let me know what is recommended to keep my car in running condition . I wouldn't go anywhere else.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/13/2018 06:52 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/15/2018

Thank you for the 5 star rating and kind comments regarding your recent service experience. We greatly appreciate your loyalty. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Joe Holland service-excellent"
Excellent, courteous service.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/13/2018 05:53 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/15/2018

Thank you for the 5 star rating and kind comments regarding your recent service experience. We appreciate your loyalty very much. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Danny M. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service."
Good service and good overall review of car to check for unseen problems.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 04:12 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/15/2018

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
William W. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"60k service"
Quick appt set up, met at door, quick start on service, clean comfortable waiting room. Friendly service rep.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 11:53 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/15/2018

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Lisa N. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Organized, efficient and friendly"
Easy to schedule an appointment, check in is fast and efficient, shuttle service is phenomenal, vehicle service was fast and well done and pick up was a breeze.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 10:56 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/12/2018

Thank you for the 5 star rating and kind comments regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Friendly Service "
Fast service, friendly staff, and a nice waiting area.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 04:59 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/11/2018

Thank you for the 5 star rating regarding your recent service experience. We appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Paul W. on 01/10/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Horse shit "
The fact that I had to pay for a spare tire out of my pocket after paying $21000 for a new care is absolutely horse shit . Your service staff at your service center where absolute professionals and I enjoyed the visit how ever your sales team suck shit threw a siphon hose,had they told me I would have to pay for a spare I would have bought a different brand of vechicle . One that came with a spare tire
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/10/2018 03:54 PM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/11/2018

Thank you for your survey response. I regret that your experience was not a positive one, and I hope that your concerns have been corrected. We appreciate your business, and hope to exceed your expectations in the future.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Mary D. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
I had a wonderful experience when I had to get my vehicle serviced. I did not have an appointment but showed up first thing in the morning hoping to be put in as a walk-in. They got me right in and set me up with a loaner vehicle (at no cost) so I could go to work while they worked on my vehicle. By the end of my work day I got a notification that my vehicle was ready. I went back to the service shop and switched the loaner vehicle for mine. The service was amazing and everyone so kind and generous.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 04:12 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/11/2018

Thank you for the 5 star rating regarding your recent service experience. We appreciate your business, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Ashley S. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional service at its finest"
I would like to give the highest praise to Cody Browning and his service team. I was treated with courteous professionalism, I was kept well-informed, and my service needs were met in a prompt manner. I could not have hoped for a better experience.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/09/2018 11:24 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/10/2018

Thank you for the 5 star rating and kind words regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
Robert R. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Good Service
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/06/2018 06:09 AM
Jeremiah H., Shop Foreman at Joe Holland Hyundai responded on 01/08/2018

Thank you for the 5 star rating regarding your recent service experience. We are grateful for the opportunity to serve you, and look forward to serving you again.

Jeremiah Hayes
Import Service Foreman
304-720-9222
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