Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1439 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 3.8571443/5Overall Rating 3.8571443/5Overall Rating 3.8571443/5rating 3.8571443rating 3.8571443
Original
Overall Rating 2.04762/5Overall Rating 2.04762/5rating 2.04762rating 2.04762rating 2.04762
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


MF
Michael F.
South Charleston, WV
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Josh Rucker went out of his way be helpful.
Completed task in a timely manner.
James B. from Joe Holland Hyundai responded on 06/24/2019

Thanks you for taking the time to respond to the survey. We appreciate the the feedback and look forward to taking care of your service needs  in the future.


JH
James H.
Charleston, WV
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service Adviser
Service started on time and ended on time.
Barry C B. from Joe Holland Hyundai responded on 06/21/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We truly appreciate your time and continued business. Please feel free to let us know if you should need anything.

Cody Browning
Assistant Service Manager
304-720-9222


JC
James C.
Madison, WV
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Very pleased customer
Always friendly and courteous service. Issues are taken care quickly and service department is always asking if there is anything they could help me with.

SF
Shirley F.
Charleston, WV
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Excellent customer service
Very professional and courteous.
You're kept informed every step of the way.
The work is performed in a timely manner.
Overall an outstanding dealership with a fantastic parts and service department.
Barry C B. from Joe Holland Hyundai responded on 06/20/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We appreciate your time and continued business.

Cody Browning
Assistant Service Manager
304-720-9222


RS
Rebecca S.
Charleston, WV
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great Service
The service team always does a great job! Very happy with my visit.
Barry C B. from Joe Holland Hyundai responded on 06/20/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We truly are appreciative of your time and continued business.

Cody Browning
Assistant Service Manager
304-720-9222


JS
Joshua S.
Saint Albans, WV
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Service
Convenient Service
Convenient drop off and courteous staff. Little difficult to get updated with what services my vehicle needed following the initial assessment of the problem, but overall still very efficient. Loaner program was very simple and easy to use.
Barry C B. from Joe Holland Hyundai responded on 06/20/2019

Thank you for your time in responding to the SureCritic survey. We appreciate your feedback and business. If you should need anything in the future please feel free to reach out to us. Thank you again.

Cody Browning
Assistant Service Manager
304-720-9222


MB
Matthew B.
Falling Rock, WV
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Fast service done for a recall
Had to bring in for a recall. Work done fast. Josh Rucker was very nice and very professional. Thankyou so much!
Barry C B. from Joe Holland Hyundai responded on 06/20/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We truly appreciate you being a longtime customer and always letting us know how we do. Thank you!

Cody Browning
Assistant Service Manager
304-720-9222


GB
Greg B.
Belle, WV
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Job done on time and correct
Came in and got serviced quickly and efficiently
Barry C B. from Joe Holland Hyundai responded on 06/19/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We appreciate your compliments on our service center as we take great pride in delivering exceptional service to our customers.

Cody Browning
Assistant Service Manager
304-720-9222


MG
Michael G.
Charleston, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
Employees are nice
I would like to talk to some one who works for Hyandia. To discuss the Tucson
Barry C B. from Joe Holland Hyundai responded on 06/19/2019

Thank you for your time in responding to the SureCritic survey. We appreciate your time and business. I will escalate your information to a Hyundai employee and will update you with any information I receive.

Cody Browning
Assistant Service Manager
304-720-9222


Verified Customer
Saint Albans, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Excellent customer service
Love their service department and personnel
Barry C B. from Joe Holland Hyundai responded on 06/19/2019

Thank you for you response to the SureCritic survey and for scoring us 5 stars. We truly appreciate your time and continued business. Thank you for your kind comments regarding our service department and employees!

Cody Browning
Assistant Service Manager
304-720-9222


TS
Thomas S.
Smithers, WV
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019 Category: Service
Smart trunk
Good service but pushy on sales.
Barry C B. from Joe Holland Hyundai responded on 06/17/2019

Thank you for responding to the SureCritic survey. We appreciate your time and business.

Cody Browning
Assistant Service Manager
304-720-9222


DM
Danny M.
Seth, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great Service.
Good service.
Barry C B. from Joe Holland Hyundai responded on 06/17/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We truly appreciate your time and continued buiness.

Cody Browning
Assistant Service Manager
304-720-9222


TM
Thomas M.
Charleston, WV
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Another good visit
Our Elantra was ready fast and the work was done to our satisfaction. The price was reasonable and I like the fact that a trained Hyundai mechanic using Hyundai parts did the job.
Barry C B. from Joe Holland Hyundai responded on 06/17/2019

Thank you for your response to the SureCritic survey and for scoring us 5 stars. We appreciate you providing us with your business time and time again, and for being a great customer.

Cody Browning
Assistant Service Manager
304-720-9222


CB
Charles B.
Dunbar, WV
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Charlie Brown, the clown.
Friendly service and good donuts.
Barry C B. from Joe Holland Hyundai responded on 06/17/2019

Thank you for your response to the SureCritic survey.We appreciate your time and business. Please give us any feedback that would allow us to earn a 5 star score in the future. Thank you again.

Cody Browning
Assistant Service Manager
304-720-9222


ZB
Zachary B.
Charleston, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Never Disappointed
The service, staff, and dealership are always wonderful
Barry C B. from Joe Holland Hyundai responded on 06/14/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We appreciate your business and kind comments.

Cody Browning
Assistant Service Manager
304-720-9222


FD
Floyd D.
Chapmanville, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
These folks are great!
As always, we remain impressed with the professionalism and emphasis on excellence in service we receive at Joe Holland Hyundai. We have never regretted our purchase; and we are especially pleased with your service department. Great people! Friendly people!
Barry C B. from Joe Holland Hyundai responded on 06/14/2019

Thank you so much for your response to the SureCritic survey and for scoring us 5 stars. We truly appreciate your business and kind comments.

Cody Browning
Assistant Service Manager
304-720-9222


TC
Teresa C.
Charleston, WV
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Scheduled maintenance
Friendly and professional service.
Barry C B. from Joe Holland Hyundai responded on 06/13/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We truly appreciate your time and business. Please feel free to contact us for anything you may need.

Cody Browning
Assistant Service Manager
304-720-9222


MD
Melinda D.
Charleston, WV
2008 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Don’t call; just email please
Feedback just for you...the phone call and text after to ask about service are just annoying. One email will do better.
Barry C B. from Joe Holland Hyundai responded on 06/13/2019

Thank you for respondng to the SureCritic survey. We appreciate your time, continued business, and important feedback you provided.

Cody Browning
Assistant Service Manager
304-720-9222


CG
Cynthia G.
Charleston, WV
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great service
Just there for a state inspection & was done very quickly. They let me know about a future issue I will need to take care of!
Barry C B. from Joe Holland Hyundai responded on 06/12/2019

Thank you for responding to the SureCritic survey and for scoring us 5 stars. We truly appreciate your continued business and your very kind comments.

Cody Browning
Assistant Service Manager
304-720-9222


SP
Shane P.
Sissonville, WV
2014 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2019 Category: Service
Better service
Was not happy took three weeks to fix my car
Barry C B. from Joe Holland Hyundai responded on 06/12/2019

Thank you for responding to the SureCritic survey. I apologize that you were not completely satisfied with your recent service visit. Our goal at Joe Holland is 100% customer satisfaction and transparency. We will take your information and investigate ways we could have improved your experience. Thank you for your time. Please feel free to contact me at anytime.

Cody Browning
Assistant Service Manager
304-720-9222