Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1255 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 3.8947363/5Overall Rating 3.8947363/5Overall Rating 3.8947363/5rating 3.8947363rating 3.8947363
Original
Overall Rating 1.94737/5rating 1.94737rating 1.94737rating 1.94737rating 1.94737
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


DB
Douglas B.
Saint Albans, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Nice people always helpful
Always good and fast service also nice people

PW
Patricia W.
Poca, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
They were on schedule and didn’t have to wait
They were on schedule and didn’t have to wait
Barry C B. from Joe Holland Hyundai responded on 01/15/2019

Thank you for taking time to take the SureCritic Survey and for the 5 Star score. We appreciate your business.

Cody Browning
Assistant Service Manager
304-720-9222


EC
Ernest C.
Culloden, WV
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
seat repairs
My Tucson power seat stopped going up and down. The seat could not be repaired, Lack of parts. The parts was ordered but have not heard form Joe Hollands repair shop, it has been 6 days so far
Barry C B. from Joe Holland Hyundai responded on 01/14/2019

Thank you for responding to the SureCritic Survey. We appreciate your business. The part to fix your seat has showed up. We will reach out today to set up an appontment to get the issue corrected





Cody Browning
Assistant Service Manager
304-720-9222


JS
James S.
Tad, WV
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Very satisfied customer
Staff is very efficient in getting services done in a timely manner and keeping me informed of any issues.
Barry C B. from Joe Holland Hyundai responded on 01/14/2019

Thank you for taking time to take the SureCritic Survey and for the 5 Star score. We appreciate your business.

Cody Browning
Assistant Service Manager
304-720-9222


Verified Customer
Charleston, WV
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
recall check
Service is excellent, not sure I'll purchase Hyundai again. Lots of recalls
Barry C B. from Joe Holland Hyundai responded on 01/14/2019

Thank you for taking time to take the SureCritic Survey and for the 5 Star score. We appreciate your business.

Cody Browning
Assistant Service Manager
304-720-9222


Verified Customer
Culloden, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
Service visit
Another good visit.
Barry C B. from Joe Holland Hyundai responded on 01/14/2019

Thank you for taking the SureCritic Survey. We appreciate your business.

Cody Browning
Assistant Service Manager
304-720-9222


ML
Mary L.
Cross Lanes, WV
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Excellent service
Everyone was so nice and knowledgeable. We didn't wait longer than expected. Cody was very accommodating.
Barry C B. from Joe Holland Hyundai responded on 01/10/2019

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


LS
Linda S.
Charleston, WV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great
Great service!
Barry C B. from Joe Holland Hyundai responded on 01/10/2019

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


MM
Marshall M.
Charleston, WV
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Friendly, prompt service.
Arrived early AM. In & out in approx 1 hr.
Barry C B. from Joe Holland Hyundai responded on 01/10/2019

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


RM
Ronald M.
Charleston, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Fast, courteous and dependable service.
Great service at Joe Holland. However the Tucson I purchased still has a major transmission problem that Hyundai will not address.
Barry C B. from Joe Holland Hyundai responded on 01/10/2019

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


DS
Deborah S.
Charleston, WV
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Excellent service
I know when I take my car in to have repairs they will find out what caused the break down and fix the problem. Their waiting rooms are always clean, have something to drink and donuts. They also shuttle me to work. Thank you, Joe Holland!
Barry C B. from Joe Holland Hyundai responded on 01/08/2019

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey. Thank you for your continued business over the years!

Cody Browning
Assistant Service Manager
304-720-9222


Verified Customer
Accoville, WV
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019 Category: Service
.
.
Barry C B. from Joe Holland Hyundai responded on 01/08/2019

Thank you for completing the SureCritic Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


Verified Customer
Hurricane, WV
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Excellent experience
Quick and courteous personnel.
Barry C B. from Joe Holland Hyundai responded on 01/04/2019

Thank you for your 5 Star Survey and your kind comments. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


TM
Tonya M.
Belle, WV
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Tonya’s service experience
The staff is very professional, friendly, and knowledgeable. They were efficient and quick! Great service!
Barry C B. from Joe Holland Hyundai responded on 01/02/2019

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


Verified Customer
Dunbar, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Very friendly staff, excellent facility and amenities.
Things went well with the service performed.
Barry C B. from Joe Holland Hyundai responded on 01/02/2019

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


DS
Deborah S.
Charleston, WV
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018 Category: Service
Excellent service
Glad to know Joe Holland sells tires and will beat Walmart prices. I don't want to take my car anywhere else even for tire rotation and balancing. Great place to do business. Helps to have shuttle to take me to work without having to work out someone to pick me up.
Barry C B. from Joe Holland Hyundai responded on 12/31/2018

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


Verified Customer
Charleston, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2018 Category: Service
customer
good
Barry C B. from Joe Holland Hyundai responded on 12/31/2018

Thank you for taking time to respond to the SureCritic survey. We appreciate your feedback, and look forward to continuing service on your vehicle.

Cody Browning
Assistant Servic Manager
304-720-9222


AS
Ashley S.
Charleston, WV
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Professional, friendly, fast
Highly satisfied
Barry C B. from Joe Holland Hyundai responded on 12/31/2018

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222


KB
Kimberly B.
Saint Albans, WV
2010 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2018 Category: Service
Service Department is Awful
If you don't have to take your car here ... take it to Dutch Holland in Huntington WV
Unfortunately mine had to be towed and therefore was stuck dealing with them
Barry C B. from Joe Holland Hyundai responded on 12/31/2018

Thank you for your time and responding to the SureCritic survey. Please reach out to me directly if there is anything we can do to help any ongoing issues with your car.

Cody Browning
Assistant Service Manager
304-720-9222


DH
David H.
South Charleston, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Quick service and comfortable setting
Great service......great car.
Barry C B. from Joe Holland Hyundai responded on 12/31/2018

Thank you for your 5 Star Survey. We appreciate your business and your taking time to complete the survey.

Cody Browning
Assistant Service Manager
304-720-9222