Short story: we brought a car with a weird noise, we were charged 2200 and after a week took the car back with the same problem. Owner even didn't find out during the week what is the problem, he randomly changed parts, it didn't help, but took money for his unprofessional service.
The whole situation: 07/09/2020 we (me and my husband) left place at 9th st Upland in two cars (one car is a commercial van), my husband called me right away and told that it is a noise in the back of his car and he doesn't want to take a chance and go to freeway. I googled auto repair and we went to Joel's. They took our car, made a short slow run on it about 100ft to the garage and after couple hours of waiting owner told that to fix a car will cost around 1500. His opinion was that some bearing damaged we agreed to fix it. In the morning we called to check the progress and got a news that it would cost 1900, cuz he thought that another bearing should be replaced. He promised get back later afternoon. He didn't. Next morning I stopped by and he showed me some parts and told that is to complicated and expensive to buy them, that's why he will order the whole thing and it would be 2200. Promised to call next morning, and he didn't. My husband called twice and finally got an info that part would be Wednesday afternoon. Again no calls, we stoped by Friday early morning. Owner told us that everything fixed, but he wanted to make sure that it is no noise, and he needs a few more hours to check the car in a freeway. We waited the whole Friday and called again. Owner told that we can come to pick the car up. My husband with the owner drove it and the situation was the same, the same noise. Owner started explain me which parts he changed, I'm still not sure that it was necessary, cuz the problem wasn't resolved. I asked put my parts back, and let me go to the other auto repair, he told that he already threw my old parts away. I offered him invite a third party expert to evaluate this situation, he rejected. He held our car and finally I called the police. Police came and explain me what I should do with this situation, thank you very much them for that. I'll go by the end, and I will file claim to the bar and court, and will do expertise.
I lost time, customers and money with their service, keep away from this place and do not repeat our mistakes.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
The whole situation: 07/09/2020 we (me and my husband) left place at 9th st Upland in two cars (one car is a commercial van), my husband called me right away and told that it is a noise in the back of his car and he doesn't want to take a chance and go to freeway. I googled auto repair and we went to Joel's. They took our car, made a short slow run on it about 100ft to the garage and after couple hours of waiting owner told that to fix a car will cost around 1500. His opinion was that some bearing damaged we agreed to fix it. In the morning we called to check the progress and got a news that it would cost 1900, cuz he thought that another bearing should be replaced. He promised get back later afternoon. He didn't. Next morning I stopped by and he showed me some parts and told that is to complicated and expensive to buy them, that's why he will order the whole thing and it would be 2200. Promised to call next morning, and he didn't. My husband called twice and finally got an info that part would be Wednesday afternoon. Again no calls, we stoped by Friday early morning. Owner told us that everything fixed, but he wanted to make sure that it is no noise, and he needs a few more hours to check the car in a freeway. We waited the whole Friday and called again. Owner told that we can come to pick the car up. My husband with the owner drove it and the situation was the same, the same noise. Owner started explain me which parts he changed, I'm still not sure that it was necessary, cuz the problem wasn't resolved. I asked put my parts back, and let me go to the other auto repair, he told that he already threw my old parts away. I offered him invite a third party expert to evaluate this situation, he rejected. He held our car and finally I called the police. Police came and explain me what I should do with this situation, thank you very much them for that. I'll go by the end, and I will file claim to the bar and court, and will do expertise.
I lost time, customers and money with their service, keep away from this place and do not repeat our mistakes.