Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

204 Reviews

98% Would Recommend
90% Business Response
Latest Review 4 days ago

Reviews


BF
Becky F.
Cedar Rapids, IA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Becky said the customer service was good.
This review was collected via phone interview by Customer Research Inc.
Bob O., President from John's Automotive responded on 01/18/2019

Thanks Becky, we greatly appreciate having you as a customer.

Bob Orr

RO
Ruth O.
Cedar Rapids, IA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Ruth said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Bob O., President from John's Automotive responded on 01/16/2019

Thanks Ruth for the recommendation!

Bob Orr

PZ
Paul Z.
Cedar Rapids, IA
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Paul said the business was quick and responsive. They helped him figure out the service he needed to have done.
This review was collected via phone interview by Customer Research Inc.
Bob O., President from John's Automotive responded on 01/16/2019

Thank you Paul for the review. Any further assistance please let us know.

Bob Orr

WJ
WHITNEY J.
Cedar Rapids, IA
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Honest Opinion
I go to Johns Automotive because I'm tired of paying 2-3 times more than I should for vehicle maintenance. At Johns they give you an honest opinion as if it were their own vehicle. They treat you like family and your sure to get a smile every time you walk in!
Bob O., President from John's Automotive responded on 01/09/2019

Thanks Whitney for the very kind words!  Anytime you need us we are here for you!

Bob Orr

JF
Joni F.
Vinton, IA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Wonderful service for a great price.
My son had bought a brand new starter from one of the auto stores,when they installed it in the car it would not start. They spent 2 days trying to fix it. They about tore the whole engine out. I finally contacted John's to see if they could tow it and figure out what was wrong with the car. When speaking with AL, he reassured me they would tow it and take a look at it. The next day he calls and stated it was in fact the starter. They fixed the problem that day at a very reasonable price. Al also told us how to take the new one back he had purchased. Then two days later AL called to make sure everything was okay. Thanks so much for the great job. I would highly recommend them and will use them again in the future.

AC
ANN C.
Cedar Rapids, IA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2017
First visit - stellar service!
I had extensive damage to the underside of my sweet Buick, and a friend referred me to John's - it was the best experience I've ever had for an auto fix. Al & Bob provided professional service, a quick turn around, and were just friendly guys. She's back on the road and if I ever have any sort of problem again, I'll sure go back to John's!!

EK
ELAINA K.
Cedar Rapids, IA
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017
Awesome as always
Just went in for a basic oil change, and the service is outstanding at John's. Their friendly and knowledgeable staff makes it fun to be at the shop. Highly recommend.

MM
MARY M.
Cedar Rapids, IA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017
Good
Friendly atmosphere and I know the work will be done right at a fair price. I trust them.

BH
Brad H.
Atkins, IA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017 Category: Service
Brad said this business did a great job with the problem his vehicle had and the staff were all very personable.
This review was collected via phone interview by Customer Research Inc.

MB
MICHAEL B.
Cedar Rapids, IA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2017
INTEGRITY!
John's took responsibility for an issue with a repair and made it right. Not too many repair shops with the honesty and integrity that John's has!
Bob O., President from John's Automotive responded on 03/28/2017

Thanks Mike for the kind words!  Our philosophy is simple, just treat people with honest and respect.

Sincerely,

Bob and Al

LK
LEE K.
Cedar Rapids, IA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2017
Quality professional repair service.
You can expect straight fwd quality repairs at a fair price. I have never been disapointed with the service at John's Auto. I would recommend them to anyone.
Bob O., President from John's Automotive responded on 03/28/2017

Thanks Lee, we appreciate the relationship over the years!

Sincerely,

Bob and Al

JO
JONI O.
Solon, IA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017
Brakes
Had brakes repaired. All went well.

KT
Ken T.
Cedar Rapids, IA
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017 Category: Service
Wayne said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MD
Madja D.
Cedar Rapids, IA
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Madja said the work and the customer service is great.
This review was collected via phone interview by Customer Research Inc.
Bob O., President from John's Automotive responded on 03/23/2017

Thanks Madja for the review!

Have a great day,

Bob Orr

DS
Doug S.
Cedar Rapids, IA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Doug said the staff at this business was really friendly and they did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Bob O., President from John's Automotive responded on 03/23/2017

Thanks Doug!

Have a great day,

Bob Orr

MF
Madison F.
Tiffin, IA
Saturn Aura
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2017 Category: Service
Madison said she is not the one who usually takes her vehicle in. This was her first experience getting anything done on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Bob O., President from John's Automotive responded on 03/23/2017

Thanks Madison!  If there is anything we can assist with, please call.

Have a great day,

Bob Orr

MM
Mary M.
Cedar Rapids, IA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Mary said this business was very receptive. They had a reasonable price and Andy Enders was skilled with service. She appreciates the coupon she had for her service.
This review was collected via phone interview by Customer Research Inc.
Bob O., President from John's Automotive responded on 03/23/2017

Thanks Mary for the kind words!

Have a great day,

Bob Orr

KP
Kathy P.
Cedar Rapids, IA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2017 Category: Service
Kathy said everything they have done has been good. She hasn't had any problems with anything.
This review was collected via phone interview by Customer Research Inc.
Bob O., President from John's Automotive responded on 03/23/2017

Thanks Kathy!  Have a great day!

Bob Orr

DK
DANIEL K.
Cedar Rapids, IA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2017
Friendly and quick emissions
It's a few dollars more than competitor's emissions price, but the staff was friendly and quick. Area was clean, with a few random thing to buy if you are a Georgia fan or needed replacement wiper blades.

RP
RICK P.
Cedar Rapids, IA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2017
fastfriendly service
clean modern shop with good mechanics.
Bob O., President from John's Automotive responded on 03/23/2017

Thanks Rick, we appreciate the business!

Bob Orr

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