Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

(169 Reviews)

97% Would Recommend
Latest Review over 2 years ago

Reviews


TK
Tara K.
Wisconsin
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2017 Category: Service
Tara said this business had her vehicle for three months. When the service was completed, they did not call her. She will not be returning for any kind of service.
This review was collected via phone interview by Customer Research Inc.

CL
Chrissy L.
Wisconsin
Jeep Compass
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/26/2016 Category: Service
Chrissy said she was unhappy with the service provided by the business.
This review was collected via phone interview by Customer Research Inc.

TS
Tami S.
Neenah, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2014
45 minute wait on oil being changed
No verbal communicating on any good or bad reviews on my trucks condition after the oil change. This would not be my first choice for oil change in the future. But I'm willing to give it a second try.
Carl R. from John's Repair & Towing responded on 07/21/2014

Hello Tami, 
i do recall the day you were in and it was fairly busy. A standard oil change takes roughly 30-45 minutes to properly complete with a safety inspection. Generally when the service is complete I will come up and talk to you about any issues found on your vehicle. Unfortunately that particular day I got stuck on an extended phone call and couldn't come up. I'm sorry you had a bad experience with us. I will do everything in my power to make your future visits more enjoyable. Thank you for your business.