Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

169 Reviews

97% Would Recommend
Latest Review about 2 years ago

Reviews


MC
Michael C.
Neenah, WI
Jeep Wrangler
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2017 Category: Service
Michael said the work done at the business was good but there was a lack of communication. When he dropped off his vehicle the repair order was not filled out and he had to wait longer than expected to receive his vehicle.
This review was collected via phone interview by Customer Research Inc.

CM
Chase M.
Menasha, WI
Mercedes-Benz C300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2016 Category: Service
Chase said when he first got to the business and walked in no one there acknowledged or even looked at him, it was really kind of weird, but the service went well.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Wisconsin
Pontiac Aztek
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2016 Category: Service
Chris said there was a lot of confusion from the first call until he actually picked the vehicle up. Even when he showed up they could not find the key so it did not seem like they knew what was gong on. He has gone there for years, so he was surprised.
This review was collected via phone interview by Customer Research Inc.

JA
Jeffery A.
Neenah, WI
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2016 Category: Service
Jeffery said he was referred to this business by another mechanic for diesel work and for the most part they did a good job. He pointed out to the person working on his vehicle the tow hitch missing bolts and that he wanted the batteries and cables changed if need be. When he picked up the vehicle, it was starting really rough and continued to do so. This was mentioned to the business. It was pointed out to him that there were sparks coming from underneath the vehicle by an unknown person. He returned the vehicle to the facility and the problem was fixed. He was given bolts to secure the tow hitch. He was informed that a young person learning the business may have been working on his vehicle. He mentioned that he would prefer that only experienced personnel work on his vehicle as it is his way of making a living.
This review was collected via phone interview by Customer Research Inc.

SS
Stacie S.
Menasha, WI
Buick Rendezvous
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2016 Category: Service
Stacie said she was hoping for a better turnaround on her vehicle. She could only get half the work performed because she needed her vehicle back.
This review was collected via phone interview by Customer Research Inc.

BC
Ben C.
Neenah, WI
Oldsmobile Intrigue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2015 Category: Service
Ben said the business took twice as long than the original estimated time.
This review was collected via phone interview by Customer Research Inc.

ML
Maria L.
Neenah, WI
Lexus RX 350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/28/2015 Category: Service
Maria said when she brought her vehicle into this business she was in a rush to have it repaired. She was not happy that it took a long time to complete. On the day she dropped it off, they did not start on her repairs until the end of the day. The repairs were not finished until three day later.
This review was collected via phone interview by Customer Research Inc.