Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

169 Reviews

97% Would Recommend
Latest Review about 2 years ago

Reviews


TB
Tim B.
Wisconsin
Pontiac Bonneville
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Tim said it took 2 days before this business looked at his vehicle. They said they would look at it on a Monday, but they didn't look at it until the next day.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Neenah, WI
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2016 Category: Service
David said the service was good.
This review was collected via phone interview by Customer Research Inc.

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Ricky O.
Wisconsin
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2016 Category: Service
Ricky said everything at the business was fine.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Neenah, WI
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2016 Category: Service
David said there was a little mix-up with coming to give him a jump right away. He waited for an hour and called back. They came not to long after that. He's always been very happy with the quality of wok they provide and the cost is always reasonable as well. He recommended them to his friends all of the time.
This review was collected via phone interview by Customer Research Inc.

KS
Kyle S.
Neenah, WI
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2016 Category: Service
Kyle said the service provided by this business was alright but nothing special.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Wisconsin
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2015 Category: Service
Spoke with Greg. He said it took an hour and a half just to get his oil changed.
This review was collected via phone interview by Customer Research Inc.

RZ
Raymond Z.
Kimberly, WI
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2015 Category: Service
Raymond said this business provided fast service.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Neenah, WI
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2015 Category: Service
David said this business has good service. However they forgot to call him when his vehicle was done. He walked down a little after 6:00 pm and luckily they were still there and he could pick up his vehicle.
This review was collected via phone interview by Customer Research Inc.

RI
Rolando I.
De Pere, WI
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2015
Honesty goes a long way
I only ever feel the need to write reviews for really good or really bad service, and never even thought I would feel prompted to write one for a towing company, but this experience was definitely worthy of a review. My car died in front of my office, so I called to have it towed. I wasn't too thrilled about the ETA, but it was a very busy time of day for all towing companies. I couldn't wait by the car for them to get there, so I just left the keys on the seat. The car was dead, so it couldn't be stolen, and the most valuable items I had were a tissue with a booger in it, and a flashlight. I got home and at some point missed a call. When I called back is when I found out it was the tow truck guy from Johns' Repair and Towing. He had actually called to let me know jump started my car, and that there was nothing wrong with it. The best part, however, was that he was calling with the intent of letting me pick it up so it wouldn't need to be towed. Unfortunately I called a little too late because he had already driven the car onto the bed, but I didn't care at that point. I was more impressed that he called to give me a chance to get the car back even if it meant he wouldn't get the towing fee. This is a perfect example of honest, incredible, and selfless customer service, and I hope the company realizes the kind of employee they have. I never thought i'd recommend a towing company, but if I ever find myself in need of one, i'm going to call them first. Outstanding service.

TW
Tim W.
Wisconsin
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2015 Category: Service
Tim said the repair and the cost was more than what he expected. Everything was ok at the business.
This review was collected via phone interview by Customer Research Inc.

KK
Kathy K.
Neenah, WI
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2015
Good service, good deals, cute dogs
Very pleasant experience

MH
Michael H.
Wisconsin
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2015 Category: Service
Spoke with Greg. He said he is happy with the service at this business.
This review was collected via phone interview by Customer Research Inc.

MR
Mindy R.
Neenah, WI
Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2015 Category: Service
Mindy said they got everything done in a timely manner and there was no issue.
This review was collected via phone interview by Customer Research Inc.

JK
Jarrod K.
Wisconsin
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2015 Category: Service
Jarrod said he had them look for tires and they gave a him a quote of the tires they found that were the cheapest. He found some tires on his own that were half the price. He will not recommend this facility based on this experience.
This review was collected via phone interview by Customer Research Inc.

KZ
Kevin Z.
Neenah, WI
Kia Sedona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2015
Kevin worked late to minimize our downtime
A week before a major road trip, the water pump failed. Kevin worked late to replace the pump and delivered the van personally to our house. I did have to fill the reservoir and tighten a hose clamp, but the rest of the trip was uneventful!

SV
Steven V.
Appleton, WI
Kia Spectra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2015 Category: Service
Steven said the service was definitely above average and he was pleased with how things went.
This review was collected via phone interview by Customer Research Inc.

MS
Megan S.
Wisconsin
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2015 Category: Service
Megan said this business took care of the problem in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AJ
Audry J.
Wisconsin
Ford Escort
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2015 Category: Service
Audry said the hours of operation were very good for her although the cost of the parts was high.
This review was collected via phone interview by Customer Research Inc.

TW
Teri W.
Midland, MI
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2015 Category: Service
Teri said the business gave her a good service experience.
This review was collected via phone interview by Customer Research Inc.

CM
Courtney M.
Neenah, WI
Plymouth Breeze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2015 Category: Service
Courtney said she could have gone to a different comparable business for an oil change and they would have done a better job than this business. They would have checked everything out on her vehicle, including her fluid levels.
This review was collected via phone interview by Customer Research Inc.