Johnson Hyundai of Cary

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919-447-3900
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Overview

Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

2727 Reviews

5 star
67%
4 star
16%
3 star
7%
2 star
4%
1 star
4%

ReScore Reviews™ (47)

ReScore
Overall Rating 3.6382974/5Overall Rating 3.6382974/5Overall Rating 3.6382974/5rating 3.6382974rating 3.6382974
Original
Overall Rating 2.2127655/5Overall Rating 2.2127655/5rating 2.2127655rating 2.2127655rating 2.2127655
88% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews

Verified Customer
Apex, NC
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Latch Replace recall
Ok
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/18/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

 

Jay Mayercsik
Service Manager
(919)447-3941

JS
James S.
Cary, NC
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
great service. customer waiting area comfortable and clean. They even took care of a re-call I had that I hadn't received notice of yet.
Just moved to Carey, N.C.. Really glad to know I have a good quality service department to take care of my car.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/18/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

 

Jay Mayercsik
Service Manager
(919)447-3941

Verified Customer
Clayton, NC
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Service recall visit
Good prompt service completed in a timely fashion.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/18/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

 

Jay Mayercsik
Service Manager
(919)447-3941

AS
Arthur S.
Fuquay Varina, NC
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Comfortable waiting area
Service completed when promised
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/18/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

 

Jay Mayercsik
Service Manager
(919)447-3941

SS
Scott S.
Apex, NC
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Quality Staff and Workmanship
Your people and staff make the difference. Very friendly and helpful. They explain what is going on with your vehicle and what your options are even looking for ways to save money. And the mechanics always seems to get it right.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/17/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

 

Jay Mayercsik
Service Manager
(919)447-3941

SF
Steven F.
Cary, NC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Great dealership
Was able to schedule on time best for me. Work done in timely manner. Great waiting room.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/16/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

JP
Jenny P.
Fuquay Varina, NC
2011 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/15/2018 Category: Service
Sonata 2011 Transmission Trouble
My vehicle is slipping between lower gears. I brought it in for service. The technicians said it was an issue with the oil pump for the transmission. They replaced it for $1,000. The problem still exists and is exactly the same. I called the day after service and left a message. I did not receive a call back. I called again as the problem continued and have dropped it off to have it looked at again.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/16/2018

Thank you for your most recent service here at Johnson Hyundai of Cary! We greatly appreciate your business and your feedback! We will get the vehicle diagnosed and find a resolution. Please reach my assistant, Randy Bernard, at rbernard@johnsonhyundaiofcary.com, or (919)447-3956. I will personally follow back up when i get back from vacation. 

Thanks again,

Jay Mayercsik 
Service Manager 
(919)447-3941

Verified Customer
Cary, NC
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
My comments
Prompt, professional service. No hassle about anything.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/16/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider. 

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

Verified Customer
Chapel Hill, NC
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2018 Category: Service
prompt
Everything went well and the turn around was very good. Only reason not five star was continued unavailability of car wash as part of service. Previous contractor did great job and it has taken too long to get the new service up and running.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/15/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! 

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

TB
Tony B.
Garner, NC
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Fast and Courteous Service
In and out in a jiffy with the work done well. Thank you.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/15/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

Verified Customer
Raleigh, NC
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great customer service
My cars have had some recall repairs. Service is provided efficiently. Everyone is very friendly and provided outstanding service.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/15/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

KB
Kevin B.
Spring Lake, NC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Good work
everyone is kind and very helpful.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/15/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

RG
Ronald G.
Apex, NC
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Hundai Service
Oil Change tire rotation quick and easy service
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/15/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

JG
Joseph G.
Wake Forest, NC
2015 Hyundai Genesis Co
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Very good quality
Receive very good and also everything completed in timely manner, everyone very courteous,making feel like you the only person there.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/13/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

SG
Stephanie G.
Raleigh, NC
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great and fast service
The staf was professional and did a great job fixing what I needed fixed.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/12/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

DB
Demuzla B.
Raleigh, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Outstanding Service
Johnson Hyundai has been my best experience at a dealership in my long search of finding a car. They are very transparent, have nothing to hide, allowed us to be in the shop while their mechanic examined my car, and really worked with us in pricing. Dustin was our salesman and he was by far the nicest salesman I have dealt with, and has done everything he could to make us happy. Johnny was more than great with us and he worked out a very special deal with us. Today I went to get a second key for my car and they decided to fill my tank for free just because! Also, they are giving me my first 2 oil changes for free as well! This is the kind of service you cannot find anywhere else. I am so glad we decided to come to Johnson Hyundai.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/12/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

LS
Larry S.
Cary, NC
2013 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
elantra gt
All was great concerning the original complaint - everything was covered under the emissions warranty.
Also, they did another campaign related to bake pedal stop.
One extra item (done at no charge) was replacing a fuse relating to the 12v convenience outlets. After
receiving the car, 1 of the 3 outlets worked - others still not working. But, no real complaints since it
was free - will bring back in if needed.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/12/2018

Thank you for your recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your business and your time in providing feedback. We strive for 100% satisfaction from every guest with every visit. I personally apologize for missing the mark on this visit, but we will continue to coach and train to make sure that we exceed every expectation on your next visit.  If you decide to get the remaining power outlets diagnosed, please don't hesitate to contact me directly!


Thank you again for your business!

Jay Mayercsik
Service Manager
(919)447-3941

EL
Eva L.
Raleigh, NC
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Eva L
Thank you for taking a great care of my car inspection! Excellent service - professional, prompt and thorough. Much appreciated.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/12/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

Verified Customer
Fuquay Varina, NC
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Excellent and efficient service
Had a 7:30 appointment was out by 8:20am. Waiting area is supplied with water ,coffee, chips, fruit.
Every charge was printed and explained good and speedy service.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/12/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941

JR
James R.
Raleigh, NC
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Oil Change
I arrived early for my appointment and they took me right away. My car was done very quickly.
Recommended
Justin M. from Johnson Hyundai of Cary responded on 07/11/2018

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations! We look forward to continuing to be your vehicle service provider.

Thanks again!

Jay Mayercsik
Service Manager
(919)447-3941