Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,573 Reviews)

ReScore Reviews™ (236)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
90% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


BB
Barbara B.
Morrisville, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021 Category: Service
Excellent service & maintenance
I’ve been bringing my Sonata to Johnson Hyundai for service & maintenance for the past two years. The staff is very professional and friendly. They make recommendations to keep my Sonata in good repair but they don’t try to make me spend thousands on unnecessary maintenance. I trust them & never feel like they’re trying to take advantage of me. They make me feel like a valued customer.
RANDALL B. from Johnson Hyundai of Cary responded on 06/11/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

Verified Customer
Chapel Hill, NC
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2021 Category: Service
Top notch repairs
The repairs done on my vehicle were top notch.
RANDALL B. from Johnson Hyundai of Cary responded on 06/11/2021

Thank you for your recent service. We greatly appreciate your business, and your time in providing feedback. We will continue to work on our process and procedures, so that we can exceed your expectations and earn a 5 STAR on your next visit!

Randy Bernard
Service Manager
(919)447-3941

JM
John M.
Apex, NC
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021 Category: Service
Came to the right place.
I was pleasantly surprised at how friendly and through the staff was at this service center. Was kept up to date on the progress of when my vehicle would be ready.
RANDALL B. from Johnson Hyundai of Cary responded on 06/10/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

SG
Skylar G.
Spring Hope, NC
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021 Category: Service
Love Love Love Johnson Hyundai of Cary !!
This is by far the best dealership location out of the four i have visited in NC
RANDALL B. from Johnson Hyundai of Cary responded on 06/08/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

CC
Caitlin C.
Apex, NC
2022 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021 Category: Service
Easy as Pie
AMAZING PEOPLE, AMAZING PLACE
RANDALL B. from Johnson Hyundai of Cary responded on 06/08/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

KD
Kedeidra D.
Durham, NC
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021 Category: Service
Great
Great service!
RANDALL B. from Johnson Hyundai of Cary responded on 06/07/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

Verified Customer
Apex, NC
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2021 Category: Service
State safety Inspection
Brought my vehicle in for annual State Inspection and they also did a necessary computer flash
RANDALL B. from Johnson Hyundai of Cary responded on 06/07/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

BG
Bernardo G.
Durham, NC
2020 Hyundai Tucson
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/04/2021 Category: Service
Long wait time
Scheduled oil change appointments take 2+ hours. Would recommend as a dealer, but not as a place to get service with long wait times.
RANDALL B. from Johnson Hyundai of Cary responded on 06/07/2021

Thank you for your recent service visit.  I apologize for your experience.  We will be contacting you to discuss

Randy Bernard
Service Manager
(919)447-3941

JK
John K.
Fuquay Varina, NC
2021 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/01/2021 Category: Service
The long oil change
Almost two hrs for oil change.
RANDALL B. from Johnson Hyundai of Cary responded on 06/01/2021

Thank you for your recent service visit.  I apologize for your experience.  We will be contacting you to discuss

Randy Bernard
Service Manager
(919)447-3941

Verified Customer
Cary, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021 Category: Service
the people are pleasant
the people are nice eg jeff etc r pleasant

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2021 Category: Service
pleasant people
pleasant stafff
RANDALL B. from Johnson Hyundai of Cary responded on 06/01/2021

Thank you for your recent service. We greatly appreciate your business, and your time in providing feedback. We will continue to work on our process and procedures, so that we can exceed your expectations and earn a 5 STAR on your next visit!

Randy Bernard
Service Manager
(919)447-3941
RANDALL B. from Johnson Hyundai of Cary responded on 06/04/2021

Thank you so much for your recent rescore of your service experience.  We at Johnson Hyundai really do appreciate great guests like you.  We look forward to your next service visit

Randy Bernard
Service Manager
(919)447-3941

DR
David R.
Clayton, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2021 Category: Service
It’s a ok place
It was a okay experience other then me checking in and then not having me on their system for a appointment even though I had a appointment and made me look dumb in front of others and chucking
RANDALL B. from Johnson Hyundai of Cary responded on 06/01/2021

Thank you for your recent service. We greatly appreciate your business, and your time in providing feedback. We will continue to work on our process and procedures, so that we can exceed your expectations and earn a 5 STAR on your next visit!

Randy Bernard
Service Manager
(919)447-3941

Verified Customer
Clayton, NC
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021 Category: Service
Service
Service and personnel were amazing and promptly. Returned my car clean and had it ready out front. Compared to other Hyundai’s I will choose this one first always for their service quality and how quickly the turn around is!
RANDALL B. from Johnson Hyundai of Cary responded on 05/31/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

LE
Lou E.
Angier, NC
2013 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021 Category: Service
Great Place
I always take my car here to get serviced. Jeremy especially is always helpful!
RANDALL B. from Johnson Hyundai of Cary responded on 05/31/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

JM
John M.
Apex, NC
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021 Category: Service
Fast Service
It was a fast an pleasant experience. Thanks
RANDALL B. from Johnson Hyundai of Cary responded on 05/31/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941

LG
Larry G.
Fuquay Varina, NC
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021 Category: Service
The service writer
On time and always a pleasure to go there always in good manner. Keeping their word is a big reason we go there
RANDALL B. from Johnson Hyundai of Cary responded on 05/31/2021

Thank you so much for your recent service visit, and your time in providing feedback!  I'm so glad that we were able to exceed your expectations.  We look forward to continuing to be your vehicle service provider and seeing you again next time.

Randy Bernard
Service Manager
(919)447-3941