Johnson Hyundai of Cary

Thank you for your recent service visit here at Johnson Hyundai. I will be contacting you this morning to further discuss your experience and see what I can do to make it right.

Thank you again for taking the time to not only discuss your experience, but to give advice based on your own professional experience.  We will definitely be implementing some changes to keep our team focused and working hard on providing the exceptional customer service that we are known for and are proud to be recognized for!  Please feel free to contact me anytime if there's anything else that I can ever do for you!

Thanks again,

Thank you for your recent service to Johnson Hyundai. I will contact you this morning for more information. I will definitely make this right!

Thank you for taking the time to discuss your experience with me.  I again sincerely apologize for the lack of communication.  Things could've been completely different if the conversation would've went correctly, and for that I take full responsibility.  You should've know what all we did, and why the recommendations were made, along with the breakdown of details, before you ever left.  I will be coaching and training, not only this advisor, but all of my staff, on over communicating to prevent these issues in the future.  I have documented your account per our conversation.  If you need anything at all, please feel free to contact me directly!

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  I sincerely apologize for the inconvenience of the update changing your ability to use Bluetooth with your current phone.  There are, at times, updates available through the phone companies that will correct that issue.  I would recommend reaching out to your cell phone carrier and asking if this is a possibility.  I will also keep an eye out for additional radio updates on our end, and let you know if another becomes available.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary.  We greatly appreciate your business, and your time in providing feedback!  I apologize for the excessive amount of people that you had to speak with.  We do have a series of checks and balances that is in place to prevent incorrect time or repair quotes.  I will look into streamlining this process.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback.  I sincerely apologize for the extended time it took in getting the vehicle properly diagnosed, and repaired.  We do thank you for your patience through the process!  Please feel free to contact me directly to schedule future services.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary. We greatly appreciate your continued business and value your time in providing feedback! We will continue to work on our process so that we can improve our service and earn a 5 Star with your next visit!
Please feel free to contact me directly with any additional information about your visit that may help us better your future services.
I sincerely apologize for not getting your coolant level corrected after getting the air pockets removed.  If you would like, please feel free to stop in at your convenience and let us recheck all of your fluids.

Thanks again,

Thank you for your most recent service visit here at Johnson Hyundai of Cary!  We greatly appreciate your business, and your time in providing feedback!  We all love to read the comments of our guests, as it motivates us all to continue to work hard and provide exceptional customer service. We look forward to continuing to be your vehicle service provider.

Thanks again,