Reviews
KD
Kelly D.
Washington
Verified
Kelly said the employees had good communication. They were fast at finishing the repairs. His vehicle was done a few business days ahead of schedule.
Recommended
This review was collected via phone interview by Customer Research Inc.
SH
Setsuko H.
Washington
Verified
Setsuko said she is greatly satisfied with the business's service. She said her vehicle runs better now and she likes their service. Her vehicle was not ready when promised due to a delay created by the insurance company but she did not elaborate as to how late her vehicle was.
Recommended
This review was collected via phone interview by Customer Research Inc.
EM
Elizabeth M.
Washington
Verified
Spoke with Tracy. She said that initially, the front desk wasn't very clear on what the business needed her to do and wasn't very polite. However, her estimator and the rest of the employees afterwards were helpful and friendly. The majority of the work looks great, although her back bumper seems a bit more rubbed down than it was before she brought her vehicle in.
Recommended
This review was collected via phone interview by Customer Research Inc.
ES
Edward S.
Washington
Verified
Edward said the employees did an excellent job. The were friendly and knowledgeable. His vehicle was done 2 days late due to the paint work taking longer than they thought.
Recommended
This review was collected via phone interview by Customer Research Inc.
SW
Sally W.
Washington
Verified
Sally said the staff were very good and very professional. They kept her informed right up until the vehicle was ready and they'd call her if anything changed. Her vehicle is always perfect and beautiful. The repairs were fabulous and the staff did an outstanding job.
Recommended
This review was collected via phone interview by Customer Research Inc.
CA
Carol A.
Washington
Verified
Carol said the business did a very good job repairing the vehicle, but when she picked it up, it was filthy. She could hardly see out the windshield. The people at the business are very nice. She would recommend the business with a caveat to the check the appearance of the vehicle before driving out.
Recommended
This review was collected via phone interview by Customer Research Inc.
SB
Susan B.
Washington
Verified
Susan said the business met all her expectations.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
Ashwyn S.
Washington
Verified
Ashwyn said, it was a good job but the vehicle was 2 days late. He does not know why.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Mithilesh S.
Washington
Verified
Mithilesh said the staff needed better communication, and their courtesy and professionalism needs improvement. He would not recommend this business to others due to them not taking care of the customers concerns. He stated he felt there are other places his family or people can go.
This review was collected via phone interview by Customer Research Inc.
SR
Shamshad R.
Washington
Verified
Shamshad said she had a pretty good experience. The vehicle came back in a really nice condition and she was happy with that. The staff were thorough and did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
TK
Tran K.
Washington
Verified
Tran said she was not satisfied with her overall experience with the facility. They failed to call her with updates. She had scheduled an appointment and her file was not ready when she arrived. Tran said her vehicle was ready 2 days later than promised, but did not elaborate on the cause of the delay. She had to speak with 3 different people before being helped when she needed information. Jose was able to help her. Based on her experience this time, she would not recommend the facility for repairs.
This review was collected via phone interview by Customer Research Inc.
JV
Jordan V.
Washington
Verified
Jordan said the business provided quick, quality service.
Recommended
This review was collected via phone interview by Customer Research Inc.
LW
Lana W.
Washington
Verified
Lana said the return of the vehicle was delayed over the weekend. The back door was not aligned. The staff did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JJ
Jitendva J.
Washington
Verified
Jitendva said the return time for the vehicle kept changing. It was delayed by 1 1/2 weeks, though he didn't elaborate on the reason for the delay.
Recommended
This review was collected via phone interview by Customer Research Inc.
SK
Srivatsan K.
Washington
Verified
Srivatsan said he received great information from the facility.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
James C.
Washington
Verified
James said the business has always done a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KK
Krishna K.
Washington
Verified
Krishna said everything was good. His vehicle was delayed by 4 days for an unspecified reason.
Recommended
This review was collected via phone interview by Customer Research Inc.
HT
Hoa T.
Washington
Verified
Spoke with Ann. She said the work was extended by a day due to additional work that was required.
Recommended
This review was collected via phone interview by Customer Research Inc.
NP
Naga P.
Washington
Verified
Naga said he would recommend this facility to others.
Recommended
This review was collected via phone interview by Customer Research Inc.
CP
Caleb P.
Washington
Verified
Caleb said everything was fast, perfect, and he did not have any issues. This business dealt with the insurance company for him. The vehicle looks just like how it did before the accident. It was ready before the time promised. The staff was efficient.
Recommended
This review was collected via phone interview by Customer Research Inc.