Kelly's Auto Body Bellevue

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1698 Reviews

98% Would Recommend
Latest Review 16 days ago

Reviews


KD
Kelly D.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Collision
Kelly said the employees had good communication. They were fast at finishing the repairs. His vehicle was done a few business days ahead of schedule.
This review was collected via phone interview by Customer Research Inc.

SH
Setsuko H.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Collision
Setsuko said she is greatly satisfied with the business's service. She said her vehicle runs better now and she likes their service. Her vehicle was not ready when promised due to a delay created by the insurance company but she did not elaborate as to how late her vehicle was.
This review was collected via phone interview by Customer Research Inc.

EM
Elizabeth M.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2018 Category: Collision
Spoke with Tracy. She said that initially, the front desk wasn't very clear on what the business needed her to do and wasn't very polite. However, her estimator and the rest of the employees afterwards were helpful and friendly. The majority of the work looks great, although her back bumper seems a bit more rubbed down than it was before she brought her vehicle in.
This review was collected via phone interview by Customer Research Inc.

ES
Edward S.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Collision
Edward said the employees did an excellent job. The were friendly and knowledgeable. His vehicle was done 2 days late due to the paint work taking longer than they thought.
This review was collected via phone interview by Customer Research Inc.

SW
Sally W.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Collision
Sally said the staff were very good and very professional. They kept her informed right up until the vehicle was ready and they'd call her if anything changed. Her vehicle is always perfect and beautiful. The repairs were fabulous and the staff did an outstanding job.
This review was collected via phone interview by Customer Research Inc.

CA
Carol A.
Washington
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2018 Category: Collision
Carol said the business did a very good job repairing the vehicle, but when she picked it up, it was filthy. She could hardly see out the windshield. The people at the business are very nice. She would recommend the business with a caveat to the check the appearance of the vehicle before driving out.
This review was collected via phone interview by Customer Research Inc.

SB
Susan B.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Collision
Susan said the business met all her expectations.
This review was collected via phone interview by Customer Research Inc.

AS
Ashwyn S.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Collision
Ashwyn said, it was a good job but the vehicle was 2 days late. He does not know why.
This review was collected via phone interview by Customer Research Inc.

MS
Mithilesh S.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Collision
Mithilesh said the staff needed better communication, and their courtesy and professionalism needs improvement. He would not recommend this business to others due to them not taking care of the customers concerns. He stated he felt there are other places his family or people can go.
This review was collected via phone interview by Customer Research Inc.

SR
Shamshad R.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Collision
Shamshad said she had a pretty good experience. The vehicle came back in a really nice condition and she was happy with that. The staff were thorough and did a good job.
This review was collected via phone interview by Customer Research Inc.

TK
Tran K.
Washington
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2018 Category: Collision
Tran said she was not satisfied with her overall experience with the facility. They failed to call her with updates. She had scheduled an appointment and her file was not ready when she arrived. Tran said her vehicle was ready 2 days later than promised, but did not elaborate on the cause of the delay. She had to speak with 3 different people before being helped when she needed information. Jose was able to help her. Based on her experience this time, she would not recommend the facility for repairs.
This review was collected via phone interview by Customer Research Inc.

JV
Jordan V.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Collision
Jordan said the business provided quick, quality service.
This review was collected via phone interview by Customer Research Inc.

LW
Lana W.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Collision
Lana said the return of the vehicle was delayed over the weekend. The back door was not aligned. The staff did a good job.
This review was collected via phone interview by Customer Research Inc.

JJ
Jitendva J.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Collision
Jitendva said the return time for the vehicle kept changing. It was delayed by 1 1/2 weeks, though he didn't elaborate on the reason for the delay.
This review was collected via phone interview by Customer Research Inc.

SK
Srivatsan K.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Collision
Srivatsan said he received great information from the facility.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Collision
James said the business has always done a good job.
This review was collected via phone interview by Customer Research Inc.

KK
Krishna K.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Collision
Krishna said everything was good. His vehicle was delayed by 4 days for an unspecified reason.
This review was collected via phone interview by Customer Research Inc.

HT
Hoa T.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Collision
Spoke with Ann. She said the work was extended by a day due to additional work that was required.
This review was collected via phone interview by Customer Research Inc.

NP
Naga P.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018 Category: Collision
Naga said he would recommend this facility to others.
This review was collected via phone interview by Customer Research Inc.

CP
Caleb P.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Collision
Caleb said everything was fast, perfect, and he did not have any issues. This business dealt with the insurance company for him. The vehicle looks just like how it did before the accident. It was ready before the time promised. The staff was efficient.
This review was collected via phone interview by Customer Research Inc.