Kelly's Auto Body Bellevue

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1836 Reviews

98% Would Recommend
Latest Review about 17 hours ago

Reviews


XC
Xingchun C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Collision
Xingchun said the vehicle was on time. He liked the courtesy and the professionalism of the service.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Jeff said they were really quick, courteous, very prompt, and the price was reasonable. It was an electrical problem, and there was no paint work performed. (Customer chose not to answer all the questions.)
This review was collected via phone interview by Customer Research Inc.

AB
Alec B.
Washington
Verified Customer
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02/15/2019 Category: Collision
Alec said there was some work that was scheduled to be done, that the insurance missed. This business apologized and took care of everything. They had the vehicle fixed quickly.
This review was collected via phone interview by Customer Research Inc.

PR
Paige R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Paige said everything was communicated clearly and done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PD
Pablo D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Pablo said the business provided very good service.
This review was collected via phone interview by Customer Research Inc.

WB
Wendy b.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Wendy said they were polite, reasonably priced, and the work was excellent.
This review was collected via phone interview by Customer Research Inc.

DH
Daniel H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Spoke with Lori. She said the vehicle was a little late, due to the other facility involved.
This review was collected via phone interview by Customer Research Inc.

CO
Craig O.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Crag said his overall experience was good. Everything was done efficiently and fast.
This review was collected via phone interview by Customer Research Inc.

SH
Stephanie H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Spoke with Chris. He said that overall, it was a good experience, except that the vehicle is now making a noise on the left side, which they need to get checked. It may or may not be due to the bodywork done.
This review was collected via phone interview by Customer Research Inc.

DM
Devin M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Collision
Devin said the customer service was good but the weather delayed the repair for a few days. He also mentioned that the vehicle did not have any gas in it.
This review was collected via phone interview by Customer Research Inc.

QZ
Qi Z.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Qi said the business took care of her, and they were very timely.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Collision
Eric said he was satisfied, overall, but disappointed that all his concerns could not be addressed. He stated that the customer service could use some improvement.
This review was collected via phone interview by Customer Research Inc.

SD
Shao D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Shao said his overall experience with this business was good.
This review was collected via phone interview by Customer Research Inc.

TA
Thomas A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Thomas said paint work was not performed.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Laura said the staff was super helpful. They keep her informed, they always make sure that the parts are functioning and that everything is done correctly. They're constantly in contact with the insurance company if anything changes, or if she needs more days on the rental. They make it so she's not constantly talking to her insurance company, and that's super helpful, so she doesn't have to count days and do the talking to the rental place.
This review was collected via phone interview by Customer Research Inc.

AZ
Aaron Z.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Aaron said he was not informed that the insurance company would only pay for used parts.
This review was collected via phone interview by Customer Research Inc.

BR
Bernard R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Bernard said the friendly staff completed the repair on time.
This review was collected via phone interview by Customer Research Inc.

DD
Douglas D.
Washington
Verified Customer
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02/13/2019 Category: Collision
Douglas said the staff was very supportive, informative, and always answered their questions. Jose did a wonderful job, and they work wonders.
This review was collected via phone interview by Customer Research Inc.

MR
Mark R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Collision
Mark said everything at this business was as it should be with the repairs to his vehicle.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Collision
Spoke with David's wife. She said they did very good work. She trusted them to be honest.
This review was collected via phone interview by Customer Research Inc.