Kelly's Auto Body Bellevue

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1794 Reviews

98% Would Recommend
Latest Review 11 days ago

Reviews


CL
Cecilia L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Collision
Cecilia said the staff was great and nice.
This review was collected via phone interview by Customer Research Inc.

SM
Sinhle M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Collision
Sinhle the staff at the business was nice and helpful. They explained everything and were easy to work with. The vehicle was not that clean when they returned it, but they did give her a coupon for a free wash.
This review was collected via phone interview by Customer Research Inc.

IS
Ian S.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Collision
Ian said he was not satisfied with the paint because it was not smooth and there were bumps on his vehicle. He was told his vehicle would be ready in 1 week, but it took 2 weeks, and he was not sure why.
This review was collected via phone interview by Customer Research Inc.

YF
Ying F.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Collision
Ying said his vehicle was not ready as promised because the business needed the paint to dry up a little longer. Instead of picking it up Thursday, he got it back on Friday afternoon, and he said it was no problem for him.
This review was collected via phone interview by Customer Research Inc.

GO
Glenn O.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Collision
Glenn said the repair was good. The vehicle was ready six days later than promised, due to a parts delay.
This review was collected via phone interview by Customer Research Inc.

AA
Abhishek A.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/27/2018 Category: Collision
Abhishek said there were some problems after the repair. The deflector came out a few days later.
This review was collected via phone interview by Customer Research Inc.

AC
Anandnatraj C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Collision
Anadnatraj said there were delays in getting parts. So, the service was good but delayed.
This review was collected via phone interview by Customer Research Inc.

SB
Susane B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Collision
Susane said she's always happy with the staff and the service.
This review was collected via phone interview by Customer Research Inc.

MR
Martine R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Collision
Martine said she was very satisfied with the work the business did.
This review was collected via phone interview by Customer Research Inc.

CM
Cynthia M.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/24/2018 Category: Collision
Cynthia said she did not feel she had good customer service with the business. They would not let her have her vehicle for 2 weeks because the insurance business owed them $178. She also stated she felt, as a customer returning to the business over many years, they would risk losing a customer for $178. She will not be back.
This review was collected via phone interview by Customer Research Inc.

KA
Kumal A.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Collision
Kumal said he took a rental with the facility until his vehicle was fixed. The rental vehicle company is saying the insurance company isn't paying for the last bit of rental.
This review was collected via phone interview by Customer Research Inc.

RG
Raymond G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Collision
Raymond said the service was quick and efficient, with no problems. Everything worked out perfectly, and if anyone needs repairs, he will definitely recommend the business to them.
This review was collected via phone interview by Customer Research Inc.

GB
Gherry B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Collision
Gherry said the vehicle was clean upon completion of the repair.
This review was collected via phone interview by Customer Research Inc.

RD
Robert D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Collision
Robert said he enjoys working with the staff.
This review was collected via phone interview by Customer Research Inc.

SW
Suzanne W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Collision
Suzanne said the repair done to her vehicle the staff provided was done beautifully. They even went out of their way to fix a couple of other dings the vehicle had before the accident. The staff was friendly.
This review was collected via phone interview by Customer Research Inc.

LD
Larina D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Collision
Larina said she is satisfied with the work performed by the business.
This review was collected via phone interview by Customer Research Inc.

PH
Patrick H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Collision
Patrick said the staff does really good work.
This review was collected via phone interview by Customer Research Inc.

LZ
Linlin Z.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Collision
LinLin said the experience with the business was good.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Collision
Chris said the staff kept their word.
This review was collected via phone interview by Customer Research Inc.

JJ
Jisha J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Collision
Jisha said this business was very good in terms of keeping her informed about what was going on with her vehicle. There was a delay in the middle and they were very prompt letting her know about the delay and provided her updates without her asking for them. She found this business through the Honda website.
This review was collected via phone interview by Customer Research Inc.