Kelly's Auto Body Bellevue

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1763 Reviews

98% Would Recommend
Latest Review 24 days ago

Reviews


AN
Arup N.
Washington
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2018 Category: Collision
Arup said he was not happy with the professionalism of the personnel. He was given a complimentary car wash and he made an appointment to come in for it and when he did, the employees said they couldn't give him one.
This review was collected via phone interview by Customer Research Inc.

EI
Elizabeth I.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Collision
Elizabeth said she had two issues. The first was that there was a change to the original estimate that she wasn't very happy about, and the second was that she had to go back when they forgot to do something with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KP
Kristine P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Collision
Kristine said the staff was nice, professional, and it was a pleasant experience. They communicated with her very well.
This review was collected via phone interview by Customer Research Inc.

ZL
Zhaoyang L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Collision
Zhaoyang said he was not happy with the final price of the repair.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Collision
Robert said he was very pleased with the repairs that were done. However, there was a problem with the work that was initially performed and he had to take the vehicle back to the facility for additional work. He stated that the second round of repairs were completely satisfactory.
This review was collected via phone interview by Customer Research Inc.

MJ
Marianne J.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Collision
Marianne said there was no paint work done for this repair.
This review was collected via phone interview by Customer Research Inc.

AG
Abhinav G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Collision
Abhinav said the service went quickly and smoothly.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Collision
Mike said he has worked with this business in the past, and they do a great job. The vehicle was 2 days late, due to the paint job.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Collision
Mark said the business made it a really easy experience. They did a good job.
This review was collected via phone interview by Customer Research Inc.

RK
Robert K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Collision
Robert said the staff was on time. It had excellent quality of work. They met the estimated price. He has used them before, and he chose to come back.
This review was collected via phone interview by Customer Research Inc.

PJ
Pierre J.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Collision
Pierre said he had a hard time knowing the status of his vehicle, as no one called him. The repair was estimated for 3 days and it ended up taking 7 days.
This review was collected via phone interview by Customer Research Inc.

JJ
Jolene J.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Collision
Jolene said she had a little issue with customer service at this business, but they were able to get past it. Her vehicle was ready 1 day earlier than what was originally promised to her. She did not know the appearance of this business before, but right now they are restricted in space because of all the construction going on around them.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Collision
Daniel said everything went smoothly. He didn't ask for a promised time because he was given a rental vehicle.
This review was collected via phone interview by Customer Research Inc.

ES
Ed S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Collision
Ed said they got the work done. He said there was a mix up with the wind shield which caused a 2 hour delay.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Collision
Spoke with Marlee. She said she was completely satisfied with the repair. The vehicle was ready one day earlier than promised.
This review was collected via phone interview by Customer Research Inc.

NB
Nicholas B.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Collision
Nicholas said this business did excellent work on the vehicle. They did a great job. The experience was marred by the insurance adjustor stating the vehicle didn't need new parts, and suggesting the business straighten the old parts. The business stated it was necessary to get new parts.
This review was collected via phone interview by Customer Research Inc.

MS
Minglong S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Collision
Minglong said the staff at this business were friendly and they accommodated her by driving her home while the repairs were being done.
This review was collected via phone interview by Customer Research Inc.

SA
Sherry A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Collision
Sherry said she has been going to the business for years and the staff are wonderful. She said she has one little piece that does not look clipped in and she needs to go back and have it fixed, then it needs to be buffed out. She said she did not have any paint work done she was just having an installation done, and she very grateful for them letting her pull in and give her a response to her questions.
This review was collected via phone interview by Customer Research Inc.

DB
Darlene B.
Washington
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2018 Category: Collision
Darlene said this business did not get the work done in a timely manner. There was a delay on getting the parts, but the business did not inform her until she called to see if the vehicle was ready. The business had the vehicle for 10 business days, for 4 days of work. The business was supposed to buff up the left side of the vehicle and touch up the paint. They didn't touch up the paint on the left side mirror. The personnel didn't follow through on what they told her. For these reasons, she would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

JD
Jospeh D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Jospeh said the staff were very easy to work with. Everything was handled smoothly and efficiently. His vehicle was ready a day early. There is some construction going on next door and their entrance is a bit hidden. They were excellent and did good work.
This review was collected via phone interview by Customer Research Inc.