Kelly's Auto Body Bellevue

Arup said he was not happy with the professionalism of the personnel. He was given a complimentary car wash and he made an appointment to come in for it and when he did, the employees said they couldn't give him one.

Elizabeth said she had two issues. The first was that there was a change to the original estimate that she wasn't very happy about, and the second was that she had to go back when they forgot to do something with her vehicle.

Kristine said the staff was nice, professional, and it was a pleasant experience. They communicated with her very well.

Zhaoyang said he was not happy with the final price of the repair.

Robert said he was very pleased with the repairs that were done. However, there was a problem with the work that was initially performed and he had to take the vehicle back to the facility for additional work. He stated that the second round of repairs were completely satisfactory.

Marianne said there was no paint work done for this repair.

Abhinav said the service went quickly and smoothly.

Mike said he has worked with this business in the past, and they do a great job. The vehicle was 2 days late, due to the paint job.

Mark said the business made it a really easy experience. They did a good job.

Robert said the staff was on time. It had excellent quality of work. They met the estimated price. He has used them before, and he chose to come back.

Pierre said he had a hard time knowing the status of his vehicle, as no one called him. The repair was estimated for 3 days and it ended up taking 7 days.

Jolene said she had a little issue with customer service at this business, but they were able to get past it. Her vehicle was ready 1 day earlier than what was originally promised to her. She did not know the appearance of this business before, but right now they are restricted in space because of all the construction going on around them.

Daniel said everything went smoothly. He didn't ask for a promised time because he was given a rental vehicle.

Ed said they got the work done. He said there was a mix up with the wind shield which caused a 2 hour delay.

Spoke with Marlee. She said she was completely satisfied with the repair. The vehicle was ready one day earlier than promised.

Nicholas said this business did excellent work on the vehicle. They did a great job. The experience was marred by the insurance adjustor stating the vehicle didn't need new parts, and suggesting the business straighten the old parts. The business stated it was necessary to get new parts.

Minglong said the staff at this business were friendly and they accommodated her by driving her home while the repairs were being done.

Sherry said she has been going to the business for years and the staff are wonderful. She said she has one little piece that does not look clipped in and she needs to go back and have it fixed, then it needs to be buffed out. She said she did not have any paint work done she was just having an installation done, and she very grateful for them letting her pull in and give her a response to her questions.

Darlene said this business did not get the work done in a timely manner. There was a delay on getting the parts, but the business did not inform her until she called to see if the vehicle was ready. The business had the vehicle for 10 business days, for 4 days of work. The business was supposed to buff up the left side of the vehicle and touch up the paint. They didn't touch up the paint on the left side mirror. The personnel didn't follow through on what they told her. For these reasons, she would not recommend the business.

Jospeh said the staff were very easy to work with. Everything was handled smoothly and efficiently. His vehicle was ready a day early. There is some construction going on next door and their entrance is a bit hidden. They were excellent and did good work.