Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

453 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review 14 days ago

Reviews


AM
ADAM M.
Wilmington, NC
Mercedes-Benz R350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Excellent service
As always, EuroPro did a superb job with my service needs. Appointment on time, I waited while the work was done and their time estimate was accurate. Handed me back a freshly washed Benz and that was really nice. It’s why I come back again and again. Thanks, guys!

DJ
Daniel J.
North Carolina
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Daniel said that this business provides a real quick service. Johnny is very honest.
This review was collected via phone interview by Customer Research Inc.

JP
Judy P.
Wilmington, NC
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Judy said she has used this business for three years. The service was excellent.
This review was collected via phone interview by Customer Research Inc.

AL
Alex L.
Wilmington, NC
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Alex said the staff members are awesome. They did an amazing job and were fast. She was going to another service facility for 5 years and now only goes to this business. The staff does better work at this place. She stated she will never go back to her previous service facility. They are lower priced, too.
This review was collected via phone interview by Customer Research Inc.

HH
Helmut H.
Wilmington, NC
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Helmut said they did every thing very fast and there was no wait. He got good customer service.
This review was collected via phone interview by Customer Research Inc.

WS
Wakeel S.
North Carolina
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Wakeel said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

HT
Howard T.
North Carolina
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Howard said that he just moved to the town. The business was very good. He stated they were responsive and explained what needed to be done to his vehicle. Their prices were competitive and he is very happy with them.
This review was collected via phone interview by Customer Research Inc.

GM
Greg M.
Wilmington, NC
BMW 6 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Greg said they were great and friendly. They did the service well. He'll continue using them.
This review was collected via phone interview by Customer Research Inc.

JG
James G.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
James said the business did a good job, and kept him informed.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Wilmington, NC
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Jim said that he got good service at the place.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
Hopewell Junction, NY
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Bill said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

LF
Leshan F.
Wilmington, NC
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Leshan said the business did good work on his vehicle. Johnny provided him with wonderful service.
This review was collected via phone interview by Customer Research Inc.

OP
Otto P.
Wilmington, NC
Jaguar XK8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Otto said he was very well satisfied with the business. He also stated the mechanics were very professional and well trained.
This review was collected via phone interview by Customer Research Inc.

DE
Doug E.
Leland, NC
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Doug said it took longer to get his vehicle back because the part they ordered didn't fit his vehicle. Instead of the staff giving his vehicle back to him so he could drive it around they kept his vehicle and took care of it. Johnny his representative kept him updated with the status of his vehicle and when they would put the part in. He communicated well with him.
This review was collected via phone interview by Customer Research Inc.

DO
D.k. O.
Wilmington, NC
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
D,K, said he was very pleased and the front desk guy Johnny was very accommodating. The manager is the reason he will go back to the business.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Wilmington, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Jim said the service was exemplary. The staff handles themselves well and they are efficient.
This review was collected via phone interview by Customer Research Inc.

JM
Johnny M.
Leland, NC
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Johnny said the business provided quick, quality work.
This review was collected via phone interview by Customer Research Inc.

JP
Judy P.
Wilmington, NC
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Judy said the service was excellent. She was happy with her service.
This review was collected via phone interview by Customer Research Inc.

HB
Haywood B.
Winnabow, NC
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Haywood said the business has really nice people.
This review was collected via phone interview by Customer Research Inc.

KG
KATHY G.
Wilmington, NC
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018
True customer service
Called early on a Friday morning and greeted on the phone by Johnny. Super friendly, offered to work me in that very same day. Got a thorough synopsis of my 18 yr old VW jetta and presented with a fair price to repair it. Would definitely recommend!