Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

444 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review 5 days ago

Reviews


JD
Jim D.
Wilmington, NC
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Jim said that he got good service at the place.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
Hopewell Junction, NY
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Bill said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

LF
Leshan F.
Wilmington, NC
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Leshan said the business did good work on his vehicle. Johnny provided him with wonderful service.
This review was collected via phone interview by Customer Research Inc.

OP
Otto P.
Wilmington, NC
Jaguar XK8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Otto said he was very well satisfied with the business. He also stated the mechanics were very professional and well trained.
This review was collected via phone interview by Customer Research Inc.

DE
Doug E.
Leland, NC
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Doug said it took longer to get his vehicle back because the part they ordered didn't fit his vehicle. Instead of the staff giving his vehicle back to him so he could drive it around they kept his vehicle and took care of it. Johnny his representative kept him updated with the status of his vehicle and when they would put the part in. He communicated well with him.
This review was collected via phone interview by Customer Research Inc.

DO
D.k. O.
Wilmington, NC
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
D,K, said he was very pleased and the front desk guy Johnny was very accommodating. The manager is the reason he will go back to the business.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Wilmington, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Jim said the service was exemplary. The staff handles themselves well and they are efficient.
This review was collected via phone interview by Customer Research Inc.

JM
Johnny M.
Leland, NC
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Johnny said the business provided quick, quality work.
This review was collected via phone interview by Customer Research Inc.

JP
Judy P.
Wilmington, NC
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Judy said the service was excellent. She was happy with her service.
This review was collected via phone interview by Customer Research Inc.

HB
Haywood B.
Winnabow, NC
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Haywood said the business has really nice people.
This review was collected via phone interview by Customer Research Inc.

KG
KATHY G.
Wilmington, NC
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018
True customer service
Called early on a Friday morning and greeted on the phone by Johnny. Super friendly, offered to work me in that very same day. Got a thorough synopsis of my 18 yr old VW jetta and presented with a fair price to repair it. Would definitely recommend!

DH
Devin H.
Sneads Ferry, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Devin said the staff were straight to the point. They explained everything thoroughly about the repairs on his vehicle and would not advance with any work without calling him first. They were very courteous and nice, and it was a better experience than he's had with other businesses.
This review was collected via phone interview by Customer Research Inc.

TP
Timothy P.
Wilmington, NC
Mercedes-Benz SL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Timothy said they did really good work.
This review was collected via phone interview by Customer Research Inc.

CP
CHUCK P.
Wilmington, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Excellent friendly service
Johnny was very courteous and kept me advised of all the work to be done. I have been very happy with all the work I have had done on my BMW at Ken Baker Originals.

KZ
Karson Z.
Mayetta, KS
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Spoke with Ken. He said they know what they are doing and they get it done pretty quick.
This review was collected via phone interview by Customer Research Inc.

KH
Kim H.
Wilmington, NC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Kim said the customer service was phenomenal.
This review was collected via phone interview by Customer Research Inc.

EN
Ernest N.
Navassa, NC
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Ernest said the service was good, the staff got it done in a timely fashion, and everything was fine.
This review was collected via phone interview by Customer Research Inc.

VS
VIVIAN S.
Wilmington, NC
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Very knowledgeable and helpful.
I had ignition problems with my 20+ year old BMW-Z3, and Mark worked me in, in the midst of a busy day. He asked a lot of questions to ensure he had an accurate view of the issue, and made recommendations to get not only the ignition fixed, but allow a better smoother drive. He really did the job and at a reasonable price,. I love the way the car starts up and goes. A really smooth powerful ride and my car feels like new again!

VM
Veronica M.
North Carolina
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Veronica said the staff did everything she asked, in a very timely fashion, they were good at helping her, and were very communicative.
This review was collected via phone interview by Customer Research Inc.

OP
Otto P.
Wilmington, NC
Jaguar XK8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Otto said the service was very good. Mark is doing a very good job.
This review was collected via phone interview by Customer Research Inc.