Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

479 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review 1 day ago

Reviews


PD
PERRY D.
Riegelwood, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
My experience!
Great!

LA
Linda A.
Wilmington, NC
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Linda said this business was extremely nice and very prompt in getting her vehicle done.
This review was collected via phone interview by Customer Research Inc.

RM
Rebecca M.
Carolina Beach, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Rebecca said the employees are nice and they did a good job. The prices are getting so high he doesn't know how much longer he'll be able to use them.
This review was collected via phone interview by Customer Research Inc.

OP
Otto P.
Wilmington, NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Otto said he has no complaints and they are very prompt. Customer chose not to answer all questions.
This review was collected via phone interview by Customer Research Inc.

JP
Judy P.
Wilmington, NC
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Judy said this business does an excellent job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

SD
Steven D.
North Carolina
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Steven said they did a really good job. The business where the part was ordered sent the wrong part. They received the right part and stayed an extra 30 minutes after closing to finish the job. He appreciated that.
This review was collected via phone interview by Customer Research Inc.

RD
RALPH D.
Wilmington, NC
smart fortwo
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/15/2019
routine service
they did a great job. No concerns.

PF
Peggy F.
Wilmington, NC
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Peggy said everything went well with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wilmington, NC
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018
Solving a problem
My Mercedes roadster was experiencing a frustrating electrical problem. The manager and the technicians kept after it until solving the problem. Such great service is much appreciated.

Verified Customer
Wilmington, NC
Mercedes-Benz Sprinter Crew Vans
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Rear Door Locak Assy Replacement
Mark diagnosed the problem, ordered the parts, and had it repaired within 10 days. The best part was the cost; 1/2 the price of our Mercedes dealership quote!!

IL
Ian L.
Carolina Beach, NC
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Ian said the service was very good.
This review was collected via phone interview by Customer Research Inc.

JZ
JIM Z.
Wilmington, NC
Mercedes-Benz Sprinter Crew Vans
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Back Dr Lock Replacement-Advanced Homecare Van #363
Mark did excellent work in a timely manner; Thanks!!

EB
ELAINE B.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
They seem to be very reasonable
Mark was very polite and helpful. Service was prompt

JP
Judy P.
Wilmington, NC
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Judy said she loves this business. The staff and service are great. They treat her great here. She is very happy with them.
This review was collected via phone interview by Customer Research Inc.

AH
Alan H.
Wilmington, NC
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
Alan said the facility was sometimes hard to get in contact with.
This review was collected via phone interview by Customer Research Inc.

TJ
TERRENCE J.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Fast service. Friendly and knowledgeable personnel
I walked in to have my car services and the response was immediate and friendly. They serviced my car in a very professional manner.

EH
Elijah H.
Wilmington, NC
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Elijah said that they went out of the way to get him what he needed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GM
GREG M.
Wilmington, NC
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
Always Top Notch Service
AS always a wonderful experience at Ken Baker's!

RK
Rodney K.
Jacksonville, NC
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Rodney said the work was reasonably priced, and he's happy with them. The staff was friendly, and helped him out.
This review was collected via phone interview by Customer Research Inc.

MC
MINA C.
Wilmington, NC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/21/2018
I wish you guys did the fluid touch up Every time I have a service my tires and fluids touchups were included with my oil changed
For that amount of money I paid for an oil change they didn’t even check my wiper fluid or anything else . But they recommended all type of service I needed .