Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

467 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review 8 days ago

Reviews


EB
ELAINE B.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
They seem to be very reasonable
Mark was very polite and helpful. Service was prompt

JP
Judy P.
Wilmington, NC
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Judy said she loves this business. The staff and service are great. They treat her great here. She is very happy with them.
This review was collected via phone interview by Customer Research Inc.

AH
Alan H.
Wilmington, NC
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
Alan said the facility was sometimes hard to get in contact with.
This review was collected via phone interview by Customer Research Inc.

TJ
TERRENCE J.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Fast service. Friendly and knowledgeable personnel
I walked in to have my car services and the response was immediate and friendly. They serviced my car in a very professional manner.

EH
Elijah H.
Wilmington, NC
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Elijah said that they went out of the way to get him what he needed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GM
GREG M.
Wilmington, NC
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
Always Top Notch Service
AS always a wonderful experience at Ken Baker's!

RK
Rodney K.
Jacksonville, NC
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Rodney said the work was reasonably priced, and he's happy with them. The staff was friendly, and helped him out.
This review was collected via phone interview by Customer Research Inc.

MC
MINA C.
Wilmington, NC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/21/2018
I wish you guys did the fluid touch up Every time I have a service my tires and fluids touchups were included with my oil changed
For that amount of money I paid for an oil change they didn’t even check my wiper fluid or anything else . But they recommended all type of service I needed .

TP
Tony P.
Wilmington, NC
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Tony said there was actually less work than he expected and that save him a lot of money.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wilmington, NC
Porsche Cayman
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018
2006 Porsche
Very good and prompt service. Knowledgable on German cars.

MS
MARK S.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Tie rod
Good diagnostic service

JS
Joe S.
North Carolina
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Joe said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AM
ADAM M.
Wilmington, NC
Mercedes-Benz R350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Excellent and timely service
The gang does a super job on our Benz, each and every time it needs work. We come back to Ken Baker again and again based on their thoughtful and knowledgeable service.

DB
DAVID B.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Service
Painless as always.....thanks !

AM
ADAM M.
Wilmington, NC
Mercedes-Benz R350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Excellent service
As always, EuroPro did a superb job with my service needs. Appointment on time, I waited while the work was done and their time estimate was accurate. Handed me back a freshly washed Benz and that was really nice. It’s why I come back again and again. Thanks, guys!

DJ
Daniel J.
North Carolina
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Daniel said that this business provides a real quick service. Johnny is very honest.
This review was collected via phone interview by Customer Research Inc.

JP
Judy P.
Wilmington, NC
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Judy said she has used this business for three years. The service was excellent.
This review was collected via phone interview by Customer Research Inc.

AL
Alex L.
Wilmington, NC
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Alex said the staff members are awesome. They did an amazing job and were fast. She was going to another service facility for 5 years and now only goes to this business. The staff does better work at this place. She stated she will never go back to her previous service facility. They are lower priced, too.
This review was collected via phone interview by Customer Research Inc.

HH
Helmut H.
Wilmington, NC
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Helmut said they did every thing very fast and there was no wait. He got good customer service.
This review was collected via phone interview by Customer Research Inc.

WS
Wakeel S.
North Carolina
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Wakeel said it was a good experience.
This review was collected via phone interview by Customer Research Inc.