Kendall Hyundai is staffed with expert technicians who provide the best in quality Hyundai repair and maintenance.Kendall Hyundai is staffed with expert technicians who provide the best in quality Hyundai repair and maintenance.
The Service Department, starting with Management, down to the employees, are unprofessional, dismissive and lack professionalism to deal with any customer. I have already contact Hyundai Corporate, where an ongoing case is in process, but since I had no choice to go back to the dealership to resolve an issue that THEY caused...and continue to be ignored (ZERO Follow-Ups from ANYONE). Therefore, it's only fair that they receive a scathing review for this, as ALL consumers should be alerted to this sham of a service dealership.
The left my car out in the rain....with a broken window that was stuck down...failed to show any remorse or offer sensible resolutions, and continuously drop the ball in contacting their customers- leaving the customer in the dark and chasing THEM! And still....you can't get a hold of anyone who can resolve matters. I've even conveyed this to an email to the GM over a week ago...and received NO acknowledgement, NO reply nor a resolution (or any semblance of trying to save a customer....but hey! they're sales guys are extremely eager to connect with you to try and have you purchase a car from them via a trade. It's laughable. I've been in the sales/business development/Customer Service world for 30+ years, and NEVER have I felt so ignored and dismissed.
If there is one silver lining, it would be Natasha, my case manager, who's been responsive, attentive, and empathetic, and offering possible options at her capacity. I intend on continuing to escalate this until SOMEONE of authority at Kendall Hyundai wishes to step forward and provide insight, remedies...and perhaps some remorse??
Thank you for this platform....now, I'm off to continue to convey this to other platforms, as this is simply unacceptable to any customer.
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The left my car out in the rain....with a broken window that was stuck down...failed to show any remorse or offer sensible resolutions, and continuously drop the ball in contacting their customers- leaving the customer in the dark and chasing THEM! And still....you can't get a hold of anyone who can resolve matters. I've even conveyed this to an email to the GM over a week ago...and received NO acknowledgement, NO reply nor a resolution (or any semblance of trying to save a customer....but hey! they're sales guys are extremely eager to connect with you to try and have you purchase a car from them via a trade. It's laughable. I've been in the sales/business development/Customer Service world for 30+ years, and NEVER have I felt so ignored and dismissed.
If there is one silver lining, it would be Natasha, my case manager, who's been responsive, attentive, and empathetic, and offering possible options at her capacity. I intend on continuing to escalate this until SOMEONE of authority at Kendall Hyundai wishes to step forward and provide insight, remedies...and perhaps some remorse??
Thank you for this platform....now, I'm off to continue to convey this to other platforms, as this is simply unacceptable to any customer.