Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3957 Reviews

ReScore Reviews™ (97)

ReScore
Overall Rating 4.5463922/5Overall Rating 4.5463922/5Overall Rating 4.5463922/5Overall Rating 4.5463922/5rating 4.5463922
Original
Overall Rating 2.16495/5Overall Rating 2.16495/5rating 2.16495rating 2.16495rating 2.16495
91% Would Recommend
77% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Woodland Hills, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2019 Category: Service
My review
Cost of parts, labor and service was very high.
Overall service quality was fine.

Verified Customer
Canoga Park, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Great Service
Kind and knowledgeable staff

Verified Customer
Burbank, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
n/a
n/a

Verified Customer
Simi Valley, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Always great service
Jonathan Hughes on the service team in Hyundai Keyes Van Nuys is so great. He's always very clear, friendly, and helpful and I can't recommend him enough when you go into service your vehicle.

HC
Hector C.
Los Angeles, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Excelente service
Another great customer experience

Verified Customer
Calabasas, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
The cookies smell great, but I missed out on the tasting 😆
Yes, I would👍

Verified Customer
Panorama City, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
review
thank you

LW
Linda W.
Los Angeles, CA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Personal service
Victoria was on top of her game.

RR
Rob R.
North Hollywood, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Excellent customer service
John Shaw in the service department always takes great care of me when I come in for service.

SS
Sean S.
Sherman Oaks, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
0
0

JL
Jose L.
Winnetka, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Great service
They did a great job taking care of a recall. It took two visits though, since the parts needed had to be ordered.

VC
Victoria C.
Woodland Hills, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Customer service
Sam is always professional and kind. When Sam speaks to me about my car and issues that I’m having with that he speaks to me as an equal which is nice because a lot of times when you speak to service people they speak to you like you have no idea what’s going on.

Verified Customer
Burbank, CA
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
p
p

DS
Derek S.
Burbank, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2019 Category: Service
Your staff member Victoria
Not having my vehicle properly cleaned when I pick it up

NK
Natalie K.
West Hollywood, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Great prompt service
I always like taking my Hyundai to Keyes. The service is always friendly and prompt. I recently bought a new 2019 Hyundai and the process was quick and easy. I can always count on Keyes Hyundai to do a great job and I've never had any problems after getting my car serviced here. The maintenance team is also very knowledgeable and will tell you only the service requirements that you really absolutely need on your car, instead of ripping you off.

LO
Lesley O.
North Hollywood, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Great service
Thank you

KJ
Katie J.
Los Angeles, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2019 Category: Service
Beautiful Dealership, Communication needs improvement.
I was happy with the dealership overall, but the person who helped check my car in didn't tell me it would cost over $600 in total until I came to pick up my car. I would've liked to have known before the work was done.

I also needed guidance on how to receive my gas reimbursement card, but the service person wasn't knowledgeable about how the gas reimbursement program worked. He told me he didn't know, and then he didn't help me find a solution. I'm still waiting for answers after reaching out and emailing Hyundai.

Verified Customer
Van Nuys, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Great customer service
You have to deal with professional people that treat you like a family.

Verified Customer
Van Nuys, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Love Keyes Hyundai
Great Experience, will definitely be coming back and staying loyal to hyundai

Verified Customer
Inglewood, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Great service!
The people are friendly and service is fast!