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SureCritic / Kia Dealer / Kia of Puyallup
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Kia of Puyallup

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(154 Reviews)
79
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Score Details

5 stars
77%
4 stars
3%
3 stars
2%
2 stars
4%
1 star
11%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

Kia of Puyallup is the Northwests premier Kia dealership and has been proudly serving the Puget Sound area since 1995. At Kia of Puyallup we have built our reputation not only with fine products, but more importantly, with the most courteous, friendly and experienced personnel available in the industry today. We have 6 acres of Kia of Puyallup is the Northwests premier Kia dealership and has been proudly serving the Puget Sound area since 1995. At Kia of Puyallup we have built our reputation not only with fine products, but more importantly, with the most courteous, friendly and experienced personnel available in the industry today. We have 6 acres of inventory, a state-of-the-art service department equipped with advanced diagnostic equipment and the largest selection of Kia parts in Washington State. In addition we have a children's playroom and free Wi-Fi computer workstations. At Kia of Puyallup it's an environment built with you in mind. ...more

Categories
Kia Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-8000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
111 Valley Ave NE Puyallup, WA 98372
Get Directions

Score Details

5 stars
80%
4 stars
5%
3 stars
3%
2 stars
1%
1 star
8%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

Kia of Puyallup is the Northwests premier Kia dealership and has been proudly serving the Puget Sound area since 1995. At Kia of Puyallup we have built our reputation not only with fine products, but more importantly, with the most courteous, friendly and experienced personnel available in the industry today. We have 6 acres of Kia of Puyallup is the Northwests premier Kia dealership and has been proudly serving the Puget Sound area since 1995. At Kia of Puyallup we have built our reputation not only with fine products, but more importantly, with the most courteous, friendly and experienced personnel available in the industry today. We have 6 acres of inventory, a state-of-the-art service department equipped with advanced diagnostic equipment and the largest selection of Kia parts in Washington State. In addition we have a children's playroom and free Wi-Fi computer workstations. At Kia of Puyallup it's an environment built with you in mind. ...more

Categories
Kia Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-8000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
111 Valley Ave NE Puyallup, WA 98372
Get Directions

Score Details

5 stars
73%
4 stars
<1%
3 stars
2%
2 stars
7%
1 star
17%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

Kia of Puyallup is the Northwests premier Kia dealership and has been proudly serving the Puget Sound area since 1995. At Kia of Puyallup we have built our reputation not only with fine products, but more importantly, with the most courteous, friendly and experienced personnel available in the industry today. We have 6 acres of Kia of Puyallup is the Northwests premier Kia dealership and has been proudly serving the Puget Sound area since 1995. At Kia of Puyallup we have built our reputation not only with fine products, but more importantly, with the most courteous, friendly and experienced personnel available in the industry today. We have 6 acres of inventory, a state-of-the-art service department equipped with advanced diagnostic equipment and the largest selection of Kia parts in Washington State. In addition we have a children's playroom and free Wi-Fi computer workstations. At Kia of Puyallup it's an environment built with you in mind. ...more

Categories
Kia Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-8000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
111 Valley Ave NE Puyallup, WA 98372
Get Directions
All Departments' Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(154 Reviews)
Write a Review
Recent Reviews
CE
gravatar
Chris E.
Puyallup, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
10
Category: Sales
Love my car!
Rich really did a great job showing me my new EV 6. He also ran numbers even tho I wasn't sure if I could get this car. Thanks Rich I love my car!
CE
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Chris E.
Puyallup, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
10
Category: Sales
Love my car!
Rich really did a great job showing me my new EV 6. He also ran numbers even tho I wasn't sure if I could get this car. Thanks Rich I love my car!
AP
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Alvin P.
Pacific, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
10
Category: Service
Recall appointment snafu resolved
Back in April 2025, I received a recall notice (for brake inspection) for my 2016 Forte` and attempted to set up appointment with Kia of Renton where I purchased the car.
After being transferred to their service department, I was on hold for over 20 minutes, no one would answer the phone. I tried a couple more times with the same long hold time results with no answer.
So, I called Kia of Puyallup (in April). I had no trouble reaching their service department and after explaining my situation an appointment was set up for May 28th at 9:30 am. (Or so I thought).
As a cautionary measure (because I have experienced this before) I called on the 27th to confirm the service appointment and not surprisingly, no appointment was found. The service agent (Beth) was very diligent and suggested that I might want to speak with the service department manager Tom Evans.
I was transferred to his phone and got his voicemail. I left a message and my phone number.
Within 15 minutes, Tom had returned my call. He confirmed that there wasn't anything in their system for me.
After retelling my experience with Renton Kia and expressing my desire to bring my car to Puyallup, I fully expected a possible month-long delay to fit me into their schedule. But, to my amazement Tom made the decision to set service for the next day at the same time (9:30 am) that I had set up originally.
Beth greeted me warmly when I showed up to drop off the car for an overnight stay. I guess my second-best experience was when I came back the next morning to pick up my car.
Beth recognized me immediately and even remembered my name. I don't think you can get any better customer service than what I received.
So, thank you Beth and thank you Tom for your outstanding attention to making my experience so satisfying.
EK
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EDWIN K.
Orting, WA
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Category: Service
Good quick service
I have consistently had excellent experiences with Kia of Puyallup. I’ve brought multiple vehicles to this location, and each time, without fail, the service has been prompt, professional, and courteous. Most importantly, my cars have always been well taken care of!
JN
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JUDE N.
Spanaway, WA
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2025
verified customerVerified Customer
10
Category: Service
Jude & Letitia Nnanabu
We have been loyal Kia people for the last 15+ years. We have loved all our Kia cars (Spectra, Forte, Sportage, Sorento) since our first purchase at Kia of Puyallup. Every time we need to bring our cars in, whether for an oil change, recall item, or a major repair the service team has been amazing. Karsten Malin is always kind, courteous, and professional. He is always ready to help and keeps us informed about our vehicles. Having to spend time at Kia Service is not a hardship, the people are friendly, the service is great, and the environment is clean and comfortable. Thank you for taking such great care of our vehicles and us over the years.
Verified Customer
Tacoma, WA
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2025
verified customerVerified Customer
10
Category: Service
Quuck and professional
I was greeted and taken care of quickly.
SM
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SHANNON M.
Tacoma, WA
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Category: Service
Another great service vist
Been bring my kIA since its 2014 purchase and thanks to the service team my Kia runs like a top.
WR
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WILLIAM R.
Puyallup, WA
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
9
Category: Service
Recall and maintenance
The tailgate got stuck and had to be fixed. It was the second time something like this happened. The service department fixed it quickly and at no cost to us. There was also a recall on a switch, which was done without asking. They picked us up and dropped us off as well at no cost to us. Thank you for the great service.
JW
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JENNIE W.
Tacoma, WA
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Category: Service
First timer
Helped save me money!
Verified Customer
Milton, WA
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Category: Service
Excellent customer service
Beth was incredibly helpful in addressing the issues with my car, a pleasure to work with. Very satisfied with the service I received .
Verified Customer
Bonney Lake, WA
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Category: Service
Great Service
Reliable, timely and professional service
AB
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AMY B.
Puyallup, WA
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Category: Service
Best Service!!
I love everything about this service department. The staff is incredibly friendly and welcoming. I love the attention to detail towards my car. I have so much confidence in them that I will only take my car to this dealership for service. I also enjoy the waiting room. It has great lighting and is spacious. I really don't mind waiting for my car because I like the atmosphere and I know they are doing a detailed job. The show room is also nice and spacious. I like browsing the new cars while I wait.
JS
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JACK S.
Puyallup, WA
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Category: Service
best dealership ever
they are the best. I just don't under why it takes so long to get an appointment and its not even a doctors visit. walk ins are great. grzeat job
LN
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LEE N.
Tacoma, WA
Kia Seltos
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Category: Service
Engine replacement recall
We had a wonderful experience with Kia of Puyallup. Staff was great and very helpful. For repair work on our car we won't go anywhere else.
Verified Customer
Tacoma, WA
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2025
verified customerVerified Customer
10
Category: Service
several service items
Took my Kia in to take care of several service items. My service advisor did a great job of informing me up front of what it would cost and now long it would take. Helped me to make an informed decision on how to proceed on one of the items and saved me some money in the process.
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