ReScore Reviews™ (1)
We've reviewed this internally and it appears there was a disconnect between our Sales Consultant and Sales Manager's (not our Finance Manager) regarding how you wanted to proceed. We are sorry for the confusion. Our team is trying to reach out directly to discuss.
Ryan Sawyer, President
Great service till yesterday. Dont like dishonesty or upselling. I dont like oil on inside of my interior. New service sticker on floor. I asked car not to be washed, that I had done already, they washed.
Might just take to another dealership as well any future vehicle purchases.
I feel like i got ripped off. They over charge for a ugly used car and said thats the only car i can get. The salesman hold on to my car keys on my trade in and made me feel like i couldn't leave. I dont recommend this place.
One Tuesday night I was shopping for and electric car to replace our old beater sedan and decided on a 2013 Nissan Leaf at this dealership. I applied for financing and was approved, it was after closing, so I was going to call them the next morning. They called me at about 9am, which was impressive. I spoke to the employee and let her know we wanted a specific car and that we were coming from a distance to buy it that day, but we had some errands to run first, so we won't be there until the early afternoon at the soonest.
We show up at around 2:30 PM and we get there and we meet with the employee I spoke to that morning. She brings us to the car she says she has moved from the lot to the building herself, so she would have noticed that the battery was not even close to full. The car had a charger literally behind it. We look over the car and like it, I get in it, turn it on and notice that it wasn't fully charged, but said it had about 45 miles on it, which is enough to get home if it were an actual range. That is entirely on me. I didn't fully understand how it worked. I was annoyed and asked if we could instead connect the car to the charger behind it while we do paperwork. The lady seemed a bit offended I asked and said, "Do you want to see if it charges?" I said "No, I'd like to make sure we can get home." We back the car up and plug it in. I declined to test drive it partly because of the battery, partly because it was an almost brand new car with low miles and still covered under the original warranty for a couple more thousand miles, which will be important later, so will the tow screw we all had a good laugh about because we were sure it would be used as a weapon before we would need it for it's real purpose.
We get the paperwork done and the employees are fine. They couldn't take our trade because we left a bit of paperwork at home, and it wasn't worth our time to deal with it for what they were offering us, so my husband drove that car home and I enthusiastically got to the Leaf. This is where I made my biggest mistake, the car was still not fully charged and I was so eager to get home and so sure that the range was enough. I Should have insisted that it be fully charged before I left, but I didn't even consider that I wouldn't make it.) I let my husband know I'd see him when he got home, meaning that I would likely get there first. Imagine his horror getting home, and not meeting me or hearing anything from me for quite some time. I don't remember exactly the time it was when we left for home, but it was still light out. I would not get home until almost 11pm.
Everything about the process was smooth, the place was clean, I have no complaint other than how they not only how something so critical and simple was overlooked that caused me great terror and anxiety, but how that situation was handled after.
When I left I tried to find a place along the way to buy a cable to charge my phone which had a dead battery because I didn't plan on needing my phone on the way home because I didn't think I'd be driving alone, so I didn't bother to bring a charging cable. I bought one at the Shell on the way towards Tacoma. The cable didn't really work, which was a bit worrying, but I was still not concerned. I got to the exit to Bremerton from Tacoma towards Port Orchard and I really start to panic. The range dropped and it became clear I wasn't going to make it home so I decided to look for a place to charge the car and a phone to call my husband. I try and look for a place where I can pull off to plug the car in, somewhere safe. I had no phone, it was dark and cold, and I'm small lady. I was utterly terrified. I come upon Olalla Foods. It had gotten dark by then, and the car said it had 8 miles left I pull off there hoping I can find an outlet nearby. They had one I could have used, but it was broken and actually was repaired while I was there, but it wasn't finished until about closing time. I walked to the school across the street looking there too, I spoke to two employees I met outside, and they helped me look, but no luck there. I go back to the gas station and they are kind enough to let me use the phone to call my husband to let him know what happened. He called the dealership and was given the number for Nissan. Nissan took care of the tow because the car was still under warranty, but I was quoted a wait of about 70 min, which if my husband came to pick me up it would be pointless because when we got home we would have to turn around and wait for the tow still anyway. The driver had a job to do before he could get to me but got lost. It drug out into a phone tag "A few more minutes", combined with having no clock or concept of time(We tried a few phone cables the store had and they didn't seem to work either, so still no phone.), the kind employees let me stay in the store to stay warm. I was there until it closed. I went to the car and the truck showed up a bit later. We had to give the guy $6 for the toll on the way back to Tacoma.
I talked to someone from the dealership as well about what was happening at the time and it was the worst. He seemed completely unwilling to offer any meaningful help and at the time I didn't know that Nissan was taking care of the tow, and I had a really hard time getting him to agree to take care of me. He tried to blow me off with a "Let's wait and see what happens." Which is customer service grey language that is supposed to soothe an agitated person into agreement without any kind of actual commitment on behalf of the store. He eventually agreed to pay for the tow if need be, but it was not easy. They didn't seem to care. At no point after they had our money did they seem to care about what happened. I talked to another employee "Oh! I'm sorry that happened to you! We'll be sure to charge all off brand electric cars in the future going forward, thanks, bye!"
There was a problem with our paperwork for our plates, and they overnighted it to us, but we couldn't get to it for a couple days(Not intentional), and they called us and they suddenly were concerned about what happened. But I'm sure they have their paperwork now because I haven't heard anything more than the one reminder call so they can get paid, but no followup beyond that.
If the car had been fully charged as a courtesy I would have made it home. I trusted that the car I bought would get me home because they understood I was from a distance out of town, that was remarked on several times during the buying process. Trusting them was entirely my fault, but I honestly feel in the given situation, the car should have been charged as a no brainier courtesy. I would have made it home, maybe even just barely, but I would have a better idea of how the range worked, instead of spending a harrowing journey and 5+hrs waiting stranded for help, nor would I have to deal with their awful service.
Second time my rear driver door was scratched up, wether from an employees wardrobe or the vacuum is unknown.
This last time I have MORE interior damages.
Called to have it resolved and was told I have to drive the two hours, one way, at my expense so that a manager could see it.
Will not be purchasing from this dealership again due up the above facts and the unwillingness to immediately correct damages done by your business.