Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

248 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
Latest Review 16 days ago

Reviews


PM
Pieter M.
Franklin, TN
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019
Kirby’s Garage - Auto Care At It’s Best
Kirby’s Garage in Franklin is the best auto service around. Mitch Kirby is an honest man and knows what he’s doing. He has a great team of professional auto mechanics that can fix anything.
My Jeep was repaired in a day compared compared to a week at the Jeep dealership. It’s nice to have a competent auto professional locally. Thank you!
Mitch K. from Kirby's Garage responded on 04/03/2019

Thanks for the kind words Pieter !! We look forward to serving your needs in the future.

M. Kirby - owner

AB
Arup B.
Nashville, TN
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2019
Nice Courteous Service
Very nice, courteous service at a reasonable price.

DB
David B.
Franklin, TN
Lexus RX 450h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Great Garage
Super nice people, plus honest service.
Mitch K. from Kirby's Garage responded on 01/24/2019

Great to hear David !!! We look forward to your next visit.


KR
Keith R.
Franklin, TN
Geo Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2017
Highly recommend!
Got good, timely service. Technician was very knowledgeable. Found issues on older car that I was not aware of and corrected the ones I approved.

SH
Sheila H.
Franklin, TN
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2017
Great local service center
Justin is great! He is so helpful and straight to the point.

MM
Melanie M.
Franklin, TN
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017
Very customrer friendly and knowledgable
Excellent!

CM
Chris M.
Franklin, TN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2017
Always wonderful service
We don't go anywhere else! Kirby's has never let us down, and Mitch and everyone are always more than friendly. Another great repair this time!

TC
Tim C.
Brentwood, TN
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2017
No problems as usual...
I have been going to Kirby's for years. As usual, no problems and repairs were done in a timely manner and at the quoted price.

KW
Kent W.
Brentwood, TN
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017
As a person (Maureen Wildman) who knows very little about cars, I felt that everybody treated me with respect.
The staff was more than willing to help out, especially Justin and ?Kristen?. As usual Mitch was friendly and honest. So far the work/repairs seem to have been well done. Pricing was upfront and fair.

RB
Robert B.
Franklin, TN
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017
Air conditioner
I had to replace the air conditioner last August. This spring, I realized it wasn't cooling. I took it back to Kirby's and they found some o-rings had failed on the compressor had failed. They replaced them with no charge.

MP
Melissa P.
Franklin, TN
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017
Prompt and Friendly Service
I got in and out in 30 minutes for an oil change. Very friendly & professional staff. You can also walk to "The Good Cup" for a tasty beverage while you wait!

DB
Dennis B.
Bradyville, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017
Good People and Great Service!
Good People and Great Service!

PP
Philip P.
Franklin, TN
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2017
great service
Work done promptly and well; great customer service

JF
John and Laura F.
Franklin, TN
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2017
Buick Enclave
Once again, excellent service - Kirby's is alway thorough and friendly. Wouldn't trust our vehicles to any other garage!

ES
Ed S.
Franklin, TN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2017
nice people & good service
Took less than an hour.

BW
Bob W.
Brentwood, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2017
great service
Kirby's means great service, great communication, great advice, and great value

RW
Rhonda W.
Franklin, TN
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017
Friendly and honest
They always work us in and take great care of us!

TC
Tim C.
Brentwood, TN
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2017
Fast quality service
I have been going to Mitch Kirby for year, I always get quality work.

DT
Deborah T.
Nashville, TN
Infiniti Q60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2017
Oil change and checkup
The fine staff at Kirby's was great as usual. I would take either of my cars anywhere else!

MH
Matt H.
Franklin, TN
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2017
Needed a battery
They got me in quick. Tested it and replaced with a great 5 yr warranty. Price similar to shops around.