Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

245 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
Latest Review over 1 year ago

Reviews


KR
Keith R.
Franklin, TN
Geo Tracker
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2017
Highly recommend!
Got good, timely service. Technician was very knowledgeable. Found issues on older car that I was not aware of and corrected the ones I approved.

SH
Sheila H.
Franklin, TN
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2017
Great local service center
Justin is great! He is so helpful and straight to the point.

MM
Melanie M.
Franklin, TN
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017
Very customrer friendly and knowledgable
Excellent!

CM
Chris M.
Franklin, TN
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2017
Always wonderful service
We don't go anywhere else! Kirby's has never let us down, and Mitch and everyone are always more than friendly. Another great repair this time!

TC
Tim C.
Brentwood, TN
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2017
No problems as usual...
I have been going to Kirby's for years. As usual, no problems and repairs were done in a timely manner and at the quoted price.

KW
Kent W.
Brentwood, TN
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017
As a person (Maureen Wildman) who knows very little about cars, I felt that everybody treated me with respect.
The staff was more than willing to help out, especially Justin and ?Kristen?. As usual Mitch was friendly and honest. So far the work/repairs seem to have been well done. Pricing was upfront and fair.

RB
Robert B.
Franklin, TN
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017
Air conditioner
I had to replace the air conditioner last August. This spring, I realized it wasn't cooling. I took it back to Kirby's and they found some o-rings had failed on the compressor had failed. They replaced them with no charge.

MP
Melissa P.
Franklin, TN
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017
Prompt and Friendly Service
I got in and out in 30 minutes for an oil change. Very friendly & professional staff. You can also walk to "The Good Cup" for a tasty beverage while you wait!

DB
Dennis B.
Bradyville, TN
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017
Good People and Great Service!
Good People and Great Service!

PP
Philip P.
Franklin, TN
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2017
great service
Work done promptly and well; great customer service

JF
John and Laura F.
Franklin, TN
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2017
Buick Enclave
Once again, excellent service - Kirby's is alway thorough and friendly. Wouldn't trust our vehicles to any other garage!

ES
Ed S.
Franklin, TN
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2017
nice people & good service
Took less than an hour.

BW
Bob W.
Brentwood, TN
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2017
great service
Kirby's means great service, great communication, great advice, and great value

RW
Rhonda W.
Franklin, TN
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017
Friendly and honest
They always work us in and take great care of us!

TC
Tim C.
Brentwood, TN
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2017
Fast quality service
I have been going to Mitch Kirby for year, I always get quality work.

DT
Deborah T.
Nashville, TN
Infiniti Q60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2017
Oil change and checkup
The fine staff at Kirby's was great as usual. I would take either of my cars anywhere else!

MH
Matt H.
Franklin, TN
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2017
Needed a battery
They got me in quick. Tested it and replaced with a great 5 yr warranty. Price similar to shops around.

JF
John and Laura F.
Franklin, TN
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2017
Check up on Enclave before going on a trip
Awesome - looked everything over - thought we needed brakes but not the case (what other service company would tell you you didn't need something that you asked for....). Kirby's put on new front rotors and did an alignment - that's it - that's why Kirby's is awesome!
Mitch K. from Kirby's Garage responded on 02/06/2017

Thank you John !! I'm so glad we have your loyalty!!


KC
Kimberly and Chris C.
Brentwood, TN
Lexus RX 330
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2016
Awesome Customer Service
I received awesome customer service by Justin! A few of the recommendations were somewhat pricey, but otherwise my service was wonderful.

BC
Bryce and Liz C.
Franklin, TN
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2016
Friendly people and easy to work with
Great job-HIGHLY recommend!

Displaying Review 1 - 20 of 245 in total