Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

725 Reviews

97% Would Recommend
Latest Review about 4 years ago

Reviews


AW
Andrea W.
Washington
Verified Customer
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11/19/2014 Category: Collision
Angela said she thought the staff was very attentive to detail, very thorough and friendly. The people at the facility work hard and are nice people. The work was of high quality. She did have to take her vehicle back because the passenger's side door did not work but they took care of this immediately. This did not damage her overall impression. She paid for the repairs herself.
This review was collected via phone interview by Customer Research Inc.

PK
Pran K.
Washington
Verified Customer
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11/19/2014 Category: Collision
Pran said the business is the best but his vehicle was one day late and he did not know the reason.
This review was collected via phone interview by Customer Research Inc.

RH
Roger H.
Washington
Verified Customer
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11/18/2014 Category: Collision
Roger said this business is very courteous and they did everything he wanted done.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2014 Category: Collision
Robert said that the work that was performed was excellent. However, the repair took longer than expected due to a parts delay. He was kept up to date with all extensions so he was overall happy.
This review was collected via phone interview by Customer Research Inc.

BK
Bryan K.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2014 Category: Collision
Bryan said this business took a little extra time to get the repairs finished. They needed to import parts from Germany. They made up for it by covering the cost of his rental and he was pretty appreciative of that. He has not seen the paint work in total sunlight but from what he has seen it looks good. His vehicle was there for a month and a half. There was no set promise time but it was a week and a half longer than estimated. There was some bondo dust on the exterior but the interior was clean. They did a great job of keeping him informed. The facility was very clean. He appreciated what they did.
This review was collected via phone interview by Customer Research Inc.

DM
Dyani M.
Washington
Verified Customer
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11/12/2014 Category: Collision
Dyani said repairs were unnoticeable and great.
This review was collected via phone interview by Customer Research Inc.

SM
Shiro M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2014 Category: Collision
Shiro said that they did not address an unspecified problem he had asked for them to check out. He said the paint was stripped by what looks like masking tape. There was a five day delay because of the insurance company. The vehicle will be returned because the issues with the paint work.
This review was collected via phone interview by Customer Research Inc.

JW
Jordan W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Jordan said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MY
Megan Y.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2014 Category: Collision
Megan said the service was good, she got her vehicle was fast, but she would have appreciated more communication.
This review was collected via phone interview by Customer Research Inc.

AC
Ahn C.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2014 Category: Collision
Spoke with Amy. She said the business does a good job. She wrote down for them to call her with an estimate but they did not do it. There was no promised time.
This review was collected via phone interview by Customer Research Inc.

JH
Julia H.
Washington
Verified Customer
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11/10/2014 Category: Collision
Julia said they did a great job and it was done quickly.
This review was collected via phone interview by Customer Research Inc.

KS
Kendall S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2014 Category: Collision
Kendall said the repairs could not have gone any better.
This review was collected via phone interview by Customer Research Inc.

EG
Erin G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2014 Category: Collision
Erin said this business did a good job and she had no complaints.
This review was collected via phone interview by Customer Research Inc.

CG
Charlotte G.
Washington
Verified Customer
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11/05/2014 Category: Collision
Charlotte said they did the work quickly and they kept her updated. The work turned out great as well and she really appreciates her vehicle being cleaner than when she dropped it off.
This review was collected via phone interview by Customer Research Inc.

IH
Ira H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2014 Category: Collision
Ira said it was very good, but there were some misunderstandings, which were straightened out. He chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

CG
Carlos G.
Washington
Verified Customer
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11/05/2014 Category: Collision
Spoke with Tamela. She said the vehicle looks perfect and she can not even tell there was any work done.
This review was collected via phone interview by Customer Research Inc.

DL
Donna L.
Washington
Verified Customer
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10/20/2014 Category: Collision
Donna said this business was very efficient, and accommodating. They were easy to deal with.
This review was collected via phone interview by Customer Research Inc.

EC
Ellie C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2014 Category: Collision
Ellie said everything went very smoothly at this business. She was very impressed.
This review was collected via phone interview by Customer Research Inc.

AL
Anthony L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Collision
Anthony said this business was courteous to him and if any problems occurred, he was kept in the loop. There was not a promise date given.
This review was collected via phone interview by Customer Research Inc.

SS
Steven S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Collision
Steve said they were nice and friendly. His vehicle was ready early.
This review was collected via phone interview by Customer Research Inc.

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