Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

76 Reviews

93% Would Recommend
Latest Review over 3 years ago

Reviews


WT
Williams T.
Fort Lawn, SC
Chevrolet Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2014 Category: Service
Spoke with Tommy. He said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

GN
Gary N.
Lancaster, SC
Ford Mustang
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2014 Category: Service
Gary said the service was great at the business.
This review was collected via phone interview by Customer Research Inc.

SL
Stewart L.
Lancaster, SC
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014 Category: Service
Spoke with Laquishia. She said everything was good.
This review was collected via phone interview by Customer Research Inc.

DS
Diana S.
Lancaster, SC
Lincoln MKX
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2014 Category: Service
Diana said this business ripped her off. She paid $600 for a $250 brake job, which was not done correctly the first time. The owner of this business did want to warranty his work. She had to go back five times everyday until he told her that he would not touch her vehicle again. The other issue was that a staff member told her he would install rotors free of charge if she purchased them. The owner told her that was not so and would take the cost out the employee's pay. She will be filing court papers to get her money back from them. She had to take her vehicle to another facility because her brakes were squealing so badly, where she paid $150 for the job. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

WM
Willie M.
Lancaster, SC
Ford Pickup
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2014 Category: Service
Willie said this business provided good service with no problems.
This review was collected via phone interview by Customer Research Inc.

AB
Angela B.
Lancaster, SC
Nissan Murano
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2014 Category: Service
Angela said this business was really nice and friendly. She trusts them with her vehicle.
This review was collected via phone interview by Customer Research Inc.

TK
Taylor K.
Lancaster, SC
Nissan Sentra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2014 Category: Service
Taylor said this business was easy to deal with, and they fixed everything that needed repairs. There was a minor issue when she got her vehicle back, but it got resolved.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Lancaster, SC
Chevrolet Pickup
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2014 Category: Service
Robert said there is always room for improvement but the service at this business was great.
This review was collected via phone interview by Customer Research Inc.

FC
FUNDERBURK C.
Ford Mustang
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2014
Communication & good work
Good work!

EH
Erwin H.
Lancaster, SC
Jeep Grand Cherokee
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2014 Category: Service
Erwin said they fixed what he asked.
This review was collected via phone interview by Customer Research Inc.

NB
Nacy B.
Lancaster, SC
Buick Regal
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2014 Category: Service
Nacy said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

SB
SWEISBERGER B.
Lancaster, SC
Mercury Mountaineer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014
Excellent service, Excellent, very nice staff!
Did a great job on my car, it goes straight down the road now! LOL!! Even informed me of upcoming issues with it.
Thanks guys!!

JH
John H.
Lancaster, SC
Cadillac DTS
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014 Category: Service
John said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

OL
Oscar L.
Lancaster, SC
Toyota Tacoma
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014 Category: Service
Oscar said they did a great job.
This review was collected via phone interview by Customer Research Inc.

HE
Hartis E.
Fort Lawn, SC
Isuzu Rodeo
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2014 Category: Service
Ed said this business does good quality work. The service was a little slow and his oil change took a little too long. Otherwise, he said this is a great place to go.
This review was collected via phone interview by Customer Research Inc.

MT
Movell T.
Lancaster, SC
Lincoln Aviator
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2014 Category: Service
Movell said they did a good job for him.
This review was collected via phone interview by Customer Research Inc.

FL
FARRELL L.
Heath Springs, SC
Honda Accord
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2014
Knowledgable, friendly staff, reasonable prices with customer satisfaction in mind
KMS was great, they have a nice friendly staff.
I went to KMS with out an appointment to have a front end alignment done on my vehicle. They were able to work me in and gave my vehicle a thorough look over, they then called me before they did any work on the car. Bottom line..KMS has a knowledgeable staff with reasonable prices, with customer satisfaction in mind.

HK
Hail K.
Lancaster, SC
Chevrolet TrailBlazer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Kristin said they are quick and it did not take a long time to get in.
This review was collected via phone interview by Customer Research Inc.

SE
Shane E.
Lancaster, SC
Honda Ridgeline
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Shane said he really appreciates all of their help. His advisor worked with him on an issue he was having and everything turned out great.
This review was collected via phone interview by Customer Research Inc.

WB
Williams B.
Lancaster, SC
Kia Sportage
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/22/2014 Category: Service
Spoke with Bernice. She said she had to keep going back. They couldn't get the part. She would go in because they would tell her they had the part. When she got there, they would tell her they couldn't get the part. She will have to go back. She said she was very aggravated. She had also paid the bill up front. She paid what they told her it would cost. When she finally got the part put on, they wanted another $18. She had already paid over $200. They wanted more because of where they had to get the part, which is not her problem. She said she isn't upset anymore, but she probably won't go back.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 76 in total