They initially advised me that I had to pay a $150 diagnostic fee before anything, although I advised them what the problem was. A mechanic phoned me a few weeks later saying the check engine light was on but they weren’t sure why. I then questioned them not knowing due to the diagnostic check that I paid for. The owners phoned me the next day stating that I never paid for a diagnostic check but only a standard which is in the paperwork I signed and that they ran a diagnostic check and found that I need a control module and that I need to come and get my car. When I attempted to explain the telephone exchange with the mechanic he advised me he’s not going to argue with me and that I need to come get my car although I wasn’t argue. They’re rude, unprofessional, and charged over $1500 to repair a car that may not be worth repairing due to the part that needs to NOW be replaced. May consider small claims court.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
