Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

983 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
96% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


AB
Andrew B.
Vernon Hills, IL
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
one happy genesis owner
The car runs great, and Aldo and the team at Knauz keep it problem free.

SL
Stacy L.
Lindenhurst, IL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Another great service appt!
Another great service appt. Always friendly. Always informative of the status of the service. Waiting area top notch. See you next 3500 miles!

JB
James B.
Prospect Heights, IL
2005 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Everything is wonderfull on every visit !
Give Aldo a raise.

NH
Nancy H.
Arlington Heights, IL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Excellent experience
Service department very professional and detailed. Clean and comfortable waiting area while waiting for your car.

JF
John F.
Lake Forest, IL
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Service always with a smike
Always prompt and curteous,

AL
Alfonso L.
North Chicago, IL
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
THANK-YOU KNAUZ HYUNDAI SERVICE
KNAUZ HYUNDAI SERVICE TOOK CARE OF MY OIL CHANGE AND USB PORT ISSUE I WAS HAVING ON MY 2012 ELANTRA. VERY HAPPY WITH THE WORK THAT WAS PERFORMED. THANK-YOU EDDIE, TOM, ALDO, JUAN AND BRETT!

Anonymous avatar
Verified Customer
Libertyville, IL
2017 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Excellent service
Eddie and your service people went out of their way to do an excellent job. I purchased the car from Gurnee Hyundai and will not go back there - in all fairness I do not have any complaints with the Gurnee service folks - they may be outstanding. I will not go back due to the lack of professionalism in the sales staff. I will return to you for service and future car purchases. Thank you!

Anonymous avatar
Verified Customer
Round Lake Beach, IL
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Friendly & Fast
The service was quick, their employees were super friendly and thorough.
Micaela C. from Knauz Hyundai responded on 06/11/2018

Thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


JM
James M.
Libertyville, IL
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Hyundai Service at Knauz
The friendly staff and all the little extras like hot chocolate while you wait and a spotlessly clean car when thery have finished.
Micaela C. from Knauz Hyundai responded on 06/11/2018

Thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


Anonymous avatar
Verified Customer
Libertyville, IL
2012 Hyundai Tucson
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/05/2018 Category: Service
Too much unnecessary service suggested
Makes it look as if moneymaking scheme is more important than anything
Micaela C. from Knauz Hyundai responded on 06/11/2018

Thank you for your review and feedback, we truly appreciate it. I am sorry that you have had such a disappointing visit with us. If you would like to speak with our service manager Tom, he would be happy to talk with you about these issues further. 847-283-8220


TC
Timothy C.
Wauconda, IL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Review
Not to far from home and purchased car here.
Micaela C. from Knauz Hyundai responded on 06/11/2018

I apologize for the delayed response, but thank you for leaving such a wonderful rating!


KB
Kathleen B.
Mundelein, IL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Service
Very courteous and professional
Micaela C. from Knauz Hyundai responded on 06/11/2018

I apologize for the delayed response, but thank you for leaving such a wonderful rating!


AM
Albert M.
Lake Forest, IL
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Your wonderful service people
Your wonderful service people
Micaela C. from Knauz Hyundai responded on 06/11/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


Anonymous avatar
Verified Customer
Libertyville, IL
2006 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Too Pricey
It's way too pricey. $$$$$
If I had 2K for every repair I would not be driving a 2006 Hyundai! I wish my dealer would make it easier to take care of the car I bought from them.
Micaela C. from Knauz Hyundai responded on 06/11/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


Anonymous avatar
Verified Customer
Vernon Hills, IL
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Extremely Satisfied
Knauz does an excellent job honoring service appointment times and communicating necessary work.
Micaela C. from Knauz Hyundai responded on 06/11/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


Anonymous avatar
Verified Customer
Mundelein, IL
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Sonata
Always thorough.
Micaela C. from Knauz Hyundai responded on 06/11/2018

I apologize for the delayed response, but thank you for leaving such a wonderful rating!


FP
Felipe P.
Round Lake, IL
2012 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
GREAT SERVICE
ALWAYS GREAT SERVICE.
Micaela C. from Knauz Hyundai responded on 06/11/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


AJ
Audrey J.
Lake Bluff, IL
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Fast
Took my car is for the 7500 service and it was very fast
Micaela C. from Knauz Hyundai responded on 06/11/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


Anonymous avatar
Verified Customer
Mundelein, IL
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
it's ok - but . . .
The service is great but I don't like that it needs an oil change every 3000 miles
Micaela C. from Knauz Hyundai responded on 05/21/2018

Thank you so much for your kind words and wonderful feedback! We truly appreciate it!


CN
Chet N.
Northbrook, IL
2006 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great Service
Eddie and Aldo always do a great job! They do it in friendly way and make Service visits easy an professional. I bought my car at a different dealer and go to Knauz for service because of Eddie and Aldo.....
Micaela C. from Knauz Hyundai responded on 05/21/2018

I apologize for the delayed response but, thank you so much for your kind words and wonderful feedback Chet! We truly appreciate it!