Thanks Mikala for the kind words!
Thank you for taking the time to provide feedback regarding your experience with our shop. We always want to bring our best efforts forward for our customers and it appears that we failed to give you our best. You have been a valued customer and will continue to be so. We do apologize for not providing you with our best efforts. We would welcome the opportunity to discuss your experience with our shop. The block test you mentioned, which we performed after the truck overheated and was brought to our shop failed. The block test uses a chemical reaction to check for combustion gas entering the cooling system. Back in December, we performed that test twice and it failed twice. With the multiple engine oil leaks your engine has, especially the rear main engine seal, as well as the overheating of the engine and mileage; the engine replacement was recommended by our technician. In January when you brought the truck in, we replaced the radiator and engine coolant. It is possible that performing a block test on fresh coolant would result in a more favorable, although temporary, outcome. Regarding the repair we performed on the core support from 2017, on removal of the items to replace the core support, the tech discovered the crack in the plastic bracket. With the substantial repairs you were having performed, he opted to repair it for you instead of us needing to call and ask you for more money on the repair. That is our mistake and we should have given you the choice of repair or replacement. We can assure you, if our techs break something, and it does happen, we pay for the part and the repair. We checked the aim of the headlights and they were aligned correctly. We would be happy to recheck it for you if you like. Thank you for your input. Please give us a call at 830-629-8094 if you would like to discuss this further.
Howard & Cathy, Owners
Landa Tire & Automotive
Thanks Eric! Always try to give our best!