Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2253 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.2352918/5Overall Rating 4.2352918/5Overall Rating 4.2352918/5Overall Rating 4.2352918/5rating 4.2352918
Original
Overall Rating 1.9999971/5rating 1.9999971rating 1.9999971rating 1.9999971rating 1.9999971
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


KK
Katie K.
Albuquerque, NM
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Hyundai Service Department
Great service and always helpful.

SM
Scott M.
Sandia Park, NM
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great!
Always take great care of us.

Verified Customer
Albuquerque, NM
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Friendly and helpful
Everyone is very nice and helpful.

Verified Customer
Albuquerque, NM
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
The service personnel, and the Lot Attendant MR. Richard Gallegos
Excellent Job by MR. Richard Gallegos

JH
Jessica H.
Albuquerque, NM
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
The people are friendly but then again they are sale people
My sales rep for the the company is the best out of them all.

Verified Customer
Albuquerque, NM
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
T;s Review
The Best Hyundai Dealership in Albuquerque

Verified Customer
Albuquerque, NM
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Staff are friendly
Great job!

RT
Rodney T.
Albuquerque, NM
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Best people ever!
I'm over 60 years old and specifically Southwest Larry H. Miller has the best service people I have ever seen! Great communication, very helpful, and extremely thorough! VERY Highly Recommend!!!

SN
Stephen N.
Albuquerque, NM
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great Job!
Friendly and great service

Verified Customer
Los Lunas, NM
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great Service!
They did a great job!

AJ
Amanda J.
Albuquerque, NM
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Friendly staff
Walked in towards the end of the day on a Saturday, the guys were super nice and friendly. Let me know there was going to be a long wait since I did not have an appointment which I understood. I expected to be waiting at least 2 hours but they were actually pretty fast. Very happy with my visit.

Verified Customer
Albuquerque, NM
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Great Service and Customer Support
Thank you for the great service
Michael W. from Larry H. Miller Southwest Hyundai responded on 09/11/2018

DEAR LOYAL CUSTOMER,

THANK YOU FOR YOUR PERFECT RATING. OUR SERVICE DEPARTMENT TAKES PRIDE IN PROVIDING QUALITY CUSTOMER SERVICE. IT WAS A PLEASURE SERVING YOU AND WE HOPE TO SEE YOU IN THE NEAR FUTURE.

Mike West
Service Manager
Larry H. Miller Southwest Hyundai
505-559-9713
michael.west@lhmauto.com

Verified Customer
Albuquerque, NM
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
service on car
on the seventh of sept I took my car in for routine service. when I got it back in the afternoon I noticed there was something amiss with the work that had been done. I called Shaun in the service department and he told me to bring it right back. within 15 minutes the situation had been corrected. I'd like to thank Shaun and Mike West for their prompt action.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2018 Category: Service
reliability
disappointed
Michael W. from Larry H. Miller Southwest Hyundai responded on 09/11/2018

I am terribly sorry for how this visit went. 1 star rating is not acceptable. Unfortunately it is anonymous. Please call me so i can make this right.

Mike West
Service Manager
Larry H. Miller Southwest Hyundai
505-559-9713
michael.west@lhmauto.com
Michael W. from Larry H. Miller Southwest Hyundai responded on 09/12/2018

Good morning. I am not sure who this survey is for. Please call me so I can have a chance to make this right. We strive for 5's

Mike West
Service Manager
Larry H. Miller Southwest Hyundai
505-559-9713
michael.west@lhmauto.com

RM
Raul M.
Albuquerque, NM
2010 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
great service
everything went well
Michael W. from Larry H. Miller Southwest Hyundai responded on 09/11/2018

DEAR LOYAL CUSTOMER,

THANK YOU FOR YOUR PERFECT RATING. OUR SERVICE DEPARTMENT TAKES PRIDE IN PROVIDING QUALITY CUSTOMER SERVICE. IT WAS A PLEASURE SERVING YOU AND WE HOPE TO SEE YOU IN THE NEAR FUTURE.

Mike West
Service Manager
Larry H. Miller Southwest Hyundai
505-559-9713
michael.west@lhmauto.com

DH
Delbert H.
Gallup, NM
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Okay
Clicking noise in my axle should have been warranty issue but wasn't.
Michael W. from Larry H. Miller Southwest Hyundai responded on 09/11/2018

Dear loyal customer,

Thank you for our PERFECT rating. Our service department takes pride in providing quality customer service. It was a pleasure servicing you and we hope to see you in the near future.

Mike West
Service Manager
Larry H. Miller Southwest Hyundai
505-559-9713
michael.west@lhmauto.com

Verified Customer
Albuquerque, NM
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
maintenance
xxx
Michael W. from Larry H. Miller Southwest Hyundai responded on 09/11/2018

Dear loyal customer,

Thank you for our PERFECT rating. Our service department takes pride in providing quality customer service. It was a pleasure servicing you and we hope to see you in the near future.

Mike West
Service Manager
Larry H. Miller Southwest Hyundai
505-559-9713
michael.west@lhmauto.com

RT
Ronald T.
Cuba, NM
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Oil change
Service was done in appointed time and good customer services in service dept.

MS
Maureen S.
Albuquerque, NM
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
5K service for our blue ionic.
This initial 5K service one week ago was as smooth as silk. The service was friendly, and the car was delivered earlier than I expected and freshly washed as well. The waiting area was conducive to relaxing and reading the paper. I give the experience an A grade. with gratitude, Christopher King.

Verified Customer
Albuquerque, NM
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Great Service Department
Couldn't ask for nicer people to deal with when your car needs servicing. Shawn Osborne is a great service advisor. Jose, the shuttle driver, is a very pleasant person to get you to and from the dealership while your car is being worked on. The mechanics working on my car are great - I know this because when I leave, I have never had to take the car back in for the same problem. Can't say enough good words about all of the folks in Southwest's service department !!!

SK
Susan K.
Albuquerque, NM
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Outstanding Customer Service
Shawn and everyone in the Service Dept is fantastic! Very professional, knowledgeable, and attentive to customer needs. I would never go anywhere else. Great team and great people.