Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
I even suggested via text message to service manager Herb to refund my money and keep the car as a learning
tool for hybrids since it can’t be repaired.
It’s their brand and as a customer I deserve answers.