business image

Lia Hyundai of Albany

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,568 Reviews)
66
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
101
Total ReScores
4.3
ReScore Average
66
Net Promoter Score ®

Business Details

About

Lia Hyundai is conveniently located in Albany, NY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lia Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Lia Hyundai is conveniently located in Albany, NY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lia Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(518) 458-2277

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
945 Central Avenue Albany, NY 12205
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,568 Reviews)

DA
gravatar
Dale A.
Ballston Spa, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2023
0
Category: Service
Never got the service we scheduled…after leaving the car overnight
We brought our car in for a recall fix. The appointment was made 2 months ago. We also scheduled the inspection, since it would be at the dealer. The car was suppose to be done ny 2 pm. My husband called at noon and was told the car would be done. I drove him to pick up the car….35 minutes away. We got there and it was apparent the car was not done. We were told the safety inspection was being done and it would be 10 minutes. It was 45 to 50 minutes before it was done. When we got the car back we were then told the recall fix was not done! They only had one kit and used it on another car. Never called us, never to.d us while we waited nearly an hour. Sorry was all we got…and no charge for the inspection. Between taking the car down the night before, driving to pick it up and waiting nearly an hour…the service we scheduled two months earlier never got done. Not the first time this dealer let us down….but it will be the last. Never going back. Love my car but will find other dealer…better yet, use our trusted mechanic for our Toyota. Find somewhere else to take your car…eventually you will run into the incompetence of this department.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.