ReScore Reviews™ (46)
Great Customers! Thank you
Anthony Sir, My name is Gavin as I am the Service Manager for the dealership. Please allow me to review the vehicle's history and I will then reach out to you to discuss a plan of action to help resolve the matter. There are guidelines that we must follow to get approvals for repairs/replacements from Hyundai. Normally We must provide three records stating the amount of oil loss. We will get in to more detail when we get connected.
Anthony Sir, Please take the time and re score this surrey's star rating for the Service Dept here, as Hyundai uses this star grading only for your last visit with us for things like greeting, staff helpfulness and so on. Anything less than the five stars in Hyundai's eyes is sub par and again only for the service team, Please you can leave your comments about the vehicle so that Hyundai (manufacturer) can review and be aware of the situation. Please let me know if there is any reason you can not re score the survey and we can discuss the matter, other than that we will stay with our plans we discussed yesterday and take the necessary actions to accomplish getting the vehicle back to 100%
Best Customers! This is just great to read! We are so happy to hear that you are enjoying your Santa Fe. We are here for you if you need us, Thanks again!
Hello, My name is Gavin, as I am the Service Manager for the dealership. I am sorry to hear that your recent visit with us did not go well, Please allow me to review your visit and then I will reach out to you to discuss and resolve this matter. Thanks
Thank you so much!! Hope to see you on your next service.
Thank you very much! Please ask the Advisor for a car wash voucher for the Golden Nozzle next door, It is a drive thru automated wash. We have them from time to time as a courtesy to our customers. Thanks again.
This is Great to hear! I am so happy when things come together for all of us, Thank you for everything! Please we are here if you need us!!
Thank you Carmelena!!
Hello Victor, I am happy to hear that we were able to accommodate you and get the vehicle taken care of. Thank you for the five stars it means so much to us here!! Hope to see you on your next visit with us.
Thank you so much! Great Customers!!
But I would appreciate Hyundai USA and Lia Hyundai for their after-service support where they took care of my vehicle very well, corrected the issue and delivered my vehicle back within few hours (without any charges). Hyundai USA and Lia Hyundai are really great for their customer support but I am giving one star to Lia Hyundai for my personal scary experience.
Hello Amit, Again we apologize for the putting you through the situation and I am happy that we were able to resolve it yesterday and get your vehicle back to you. I wanted to make sure that we did everything we could to correct the matter, I am going to reach out to you today and check in with you to make sure everything is still good with the vehicle. Thank you
Great Customers!! Thank you.