Lia Hyundai of Hartford


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

815 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5rating 3.4rating 3.4
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service in a timely fashion"
Brought car in for service; had one issue which was easily addressed; car work was still completed in the time originally given. Staff was courteous, explained things well.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/22/2017 09:49 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/22/2017

Thank you very much for your review.Happy Holidays.....

Christopher Derrick
Service Manager
Aynur T. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly people and nice environment"
I liked the service and all the employees including the manager was very friendly and nice made time go by faster!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 10:30 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/21/2017

Life is so much better when I see a review like this....Thank Aynur for your kind words. Happy Holidays.....

Christopher Derrick
Service Manager
Gary F. on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
service dept did a good job
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/20/2017 04:04 PM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/21/2017

Thank you Gary for your review. I hope next time we will earn a 5 star rating. Thank you again and Happy Holidays.

Christopher Derrick
Service Manager
Incarnation C. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service Representative"
Dane in Service at Lia Hyundai went above and beyond to make sure everything was taking care of with my car..I want to say I will definitely return to lia and he has a lot to do with that.Thank you Dane!!!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/20/2017 03:43 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/20/2017

Thank you Incarnation for your review, I'm glad it all worked out.

Christopher Derrick
Service Manager
Lord J. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service appointment"
Very good service and fast!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/19/2017 07:09 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/20/2017

Thank you Mr Johnson for your review. It goes a long way with us.

Christopher Derrick
Service Manager
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"knowledgeable about the product"
efficient
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/18/2017 04:26 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/20/2017

Thank you for your review.

Christopher Derrick
Service Manager
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People are great and get the job done right in reasonable amount of time. "
Would never take my Genesis anywhere else.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:59 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/17/2017

Thank you for your review. Happy Holidays....

Christopher Derrick
Service Manager
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
In and out very quickly. Staff is very courteous.
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:25 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/17/2017

Thank you for your review. Happy holidays.

Christopher Derrick
Service Manager
NATTANEAL W. on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
Good job, and they cleaned my car for me.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 10:01 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/15/2017

Thank you Nattaneal for your review.

Christopher Derrick
Service Manager
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Emergency Work Completed in a timely fashion "
Had a terrific service representative, Hector. He outdid himself with personable, efficient, and friendly service. If I lived in your vicinity I would definitely return to your dealership. However, I live on Long Island, NY.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 11:44 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/14/2017

Thank you for your kind words I will let Hector know. Enjoy your holidays.

Christopher Derrick
Service Manager
Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"There is free coffee , people are friendly, and the chairs are comfortable."
My experience was fairly relaxing.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:41 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/14/2017

Thank you for your review.

Christopher Derrick
Service Manager
Jack G. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jack G"
Friendly staff, clean customer waiting room
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 10:10 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/14/2017

Thank you Jack for your review, we appreciate your business.

Christopher Derrick
Service Manager
Verified Customer on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good dealership service"
Reliable, friendly service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 05:43 PM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/14/2017

Thank you for your review.

Christopher Derrick
Service Manager
Anurag S. on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good"
nice exp
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/10/2017 10:17 PM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/11/2017

Thank you Anurag for your review.

Christopher Derrick
Service Manager
Jana S. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very suttisfied with service."
Service clerk Dane was wery good in explaining what has to be done.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:24 PM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/11/2017

Thank you Jana for your review, always a pleasure.

Christopher Derrick
Service Manager
Verified Customer on 11/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Latest service"
Good experience
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/09/2017 05:51 PM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/10/2017

Thank you for your review. I hope next time we can acheive a 5 star rating.

Christopher Derrick
Service Manager
Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service was performed on time and within my budget.
Thanks again.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/09/2017 04:12 PM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/10/2017

Thank you for your review.

Christopher Derrick
Service Manager
Carol R. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Very thorough and quick
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/09/2017 12:19 PM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/09/2017

Thank you Carol for your review we appreciate it.

Happy Thanksgiving....

Christopher Derrick
Service Manager
Diana S. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service mgr. excellent ability to relate to your needs"
Service Mgr. Chris Derrick dependable.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/07/2017 09:59 PM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/09/2017

Thank you Diana for your review, always a pleasure.

Christopher Derrick
Service Manager
Antonio H. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wow. Mind blowing experience. I'm stunned."
Great experience at Lia Hyundai! Everyone was wonderful, from the gorgeous lady at the counter to the smelly mechanics were nothing short of professional and courteous. There were hugs given all around, my car was treated very well, and most of the dead animals were removed from the back seat. Also the cost of services was very affordable, which is not always the case with dealerships these days. I even ran into the general manager, who was very assuring and kind, he made me a cup of coffee and shared his philosophy of "customer first" service, quality of parts, and overcoming his personal internet addiction. I would not hesitate to visit Lia Hyundai of Hartford, and would encourage anyone else to buy and service their vehicles here! A+++ experience!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 10:18 AM
Christopher D., Service Manager at Lia Hyundai of Hartford responded on 11/09/2017

Thank you Antonio very much for your review. It goes a long way with us.

Christopher Derrick
Service Manager
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