Lia Hyundai of Hartford

This is great, Please should you need us for anything just let us know. Thank you!

Thank you, I will address the team about the coupons and setting the appts and gathering the info. Please contact myself should you like to discuss further. thanks again.  

Thank you very much, I am happy to read this!

Hello, This is great to hear, Would you consider giving all five stars for us? Thanks again for everything!!

Thank you, Great Customers make it easy for us!! Thanks again.

That is great to hear, have a good weekend! thank you!

Thank you so much, means a lot to us. Please if you should need anything, we are here.

Thanks again!!

Hello Rebecca,
 My name is Gavin as I am the service manager for the dealership, either way I do apologize that things went this way when you came in for services just the other day, after reading your comments in this survey, I feel Hector (your advisor) is going off of the technician's report from the work order and more than likely if we did miss correcting the tire issue then it's not that Hector intentionally lied to you but rather the fact he and or We as a whole made the mistake. Nevertheless like I stated earlier, either way I can understand your frustration with the matter and having to handle again what we should have, this is on us and I would like to reach out to you to resolve this matter as you are very important to us here at the dealership. Thank you

Hey Rebecca,

Thank you so much for taking the time and speaking with me, please keep in mind that you have a new friend (me) here should you need anything at all!

Hi Rebecca,

Can you please make sure that you re-score this survey from a two to the new rating? I see that you were able to send in a website review which is awesome but I am hoping to have the original survey redone. I am sorry for being a pain!!
Have a great night!

Thank you for this review, I sent over a link to regrade the four star survey, please let me know if you do not find it in your inbox, maybe check your spam. thanks again.

Hi Crystal,
 I am glad to read that things went well on your visit with us, this there any way you could give us all five stars for that visit? Hyundai lowers our rating for anything less then five stars. If there is a reason we did not earn all five , please give me a call to discuss and resolve. thank you  

Hi John,

 It's Gavin from Lia, Please reconsider the grading that you gave the service staff here at the dealership (two stars) as the star grading reflex s both the service advisors and the technician that worked on your car, Please leave the comments on the survey as to were Hyundai motors of America can read them and take into consideration.I am going to contact you to discuss the matter to make a clear understanding of things so that you can move forward with consumer affairs. I am going to send over the link to re score the survey please wait till we can get connected. I will do everything in my power to asist. thank you
Thank you

Thank you Guys, I am happy that we could work this out and that we were able to address your concerns, Please let myself or any of the service crew know should you need something. Thanks again.

Hello Donna, Please understand that we do everything in our power to accommodate all our customers with complementary service loaners, unfortunately do to the high demand for them and the amount of repairs the Dealership is assisting consumers with, it can be overwhelming and sometimes We can have the customer's vehicle completed before a service loaner is returned or available for them. I do apologize that we could not fulfill this request during the repairs, this survey is for grading the visit as a whole, was your vehicle repaired right the first time?, the star grading is also for your service advisor, did they greet you professionally? did they keep you informed throughout the repairs? and so on. This star grading system reflects the over all performance for the advisors. Three stars out of five adds up to a 60% out of 100% for them (D-), I ask you to please reconsider re scoring the survey and leave the comments for Hyundai USA to review but give the star rating a five, if you still feel that three stars is the best you can grade at the moment. Please email or call me here at the dealership as I would like the opportunity to discuss and resolve this matter. Thank you.

Thank you Melvin, Please let us know if you need us for anything!

Hello, That is just great to hear, Thanks so much!!