Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1244 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.1538485/5Overall Rating 4.1538485/5Overall Rating 4.1538485/5Overall Rating 4.1538485/5rating 4.1538485
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


CR
Carmelena R.
Windsor, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Rapport with service and their knowledge of what to get done
Service is good

EB
Ellen B.
Torrington, CT
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Service manager
Excellent service

BJ
Bonnie J.
Terryville, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Fast friendly service
Wonderful people throughout the dealership. Service and parts were very friendly and helpful

CC
Carol C.
Manchester, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Oil change
I had a problem with a particular service. It was quickly resolve and taken care of. The Service Manager was very friendly and accommodating. He made sure the problem was taken care of and offered a compensation
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/21/2019

Hey Carol
 Thank you see you for your next visit!


Verified Customer
East Hartford, CT
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
182
None.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/21/2019

thank you please let me know how we can earn that fifth star.


Verified Customer
Plainville, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
All over great experience
Very good experience. Highly recommend Lia of Hrtford!!
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/21/2019

Thank you so much!


RW
Robyn W.
West Hartford, CT
2017 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Robyn Weller
Excellent service
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/20/2019

Thank you!


TW
Tien W.
Glastonbury, CT
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
Service Staff
Coffee machine was not working properly. Donuts was out. Service Staff got me discount for air and cabin filter.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/19/2019

Sorry about the coffee machine sometimes I think it has a mind of its own, As for the donuts they go quick so days unfortunately.
glad we could save you some money.
Thanks


GM
German M.
Hartford, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Best Service I has.
Lia Hyundai of Hartford is the Best Service I have. Very fast service and very professional.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/19/2019

Thank you so much for the kind words! See you on your next service.


RD
Robert D.
Windsor, CT
2007 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Received Excellent Service
We recently moved to the Hartford area. This Hartford dealership found an existing problem my last Hyundai dealership in Myrtle Beach neglected to check out. I'll definitely use this dealership in the future.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/19/2019

Hey Robert
 It is so nice to hear that we got things done for you. See you on the next visit!


CC
Carol C.
Manchester, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2019 Category: Service
Oil change service. Did not have a positive experience
Would not recommend for oil change
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/18/2019

Hey Carol
 Thank you for taking the time and speaking with me, I will see you tomorrow to correct this issue, again I apologize for the inconvenience. 


DM
Donna M.
Manchester, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
The kindness and efficiency of your staff
I appreciated the fact that I was not bothered by sales people trying to sell me a new car. Especially since I’m always getting offers in the mail!
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/15/2019

Yes Donna
 I agree with you 100% thank you for the nice review!!


LR
Lisa R.
East Hartford, CT
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Very friendly and helpful.
People are very friendly and take the time to answer your questions.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/15/2019

Lisa
 Thank you for the great feedback!


MC
Mirita C.
Manchester, CT
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great service
Customer service, great personal very interesting about your problem. I would like to say thank
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/14/2019

Thank you for your feedback, it means a lot to us here.


LN
Lorraine N.
Avon, CT
2011 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2019 Category: Service
Service Dept.
Costs of repairs are extremely too high.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/14/2019

Hello Lorraine
 Please allow me some time to review things and then I will give you a call to resolve things.
thanks

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/18/2019

Hello again,
 I left a message for you, Lets get connected to talk things over.
thanks


EL
Edward L.
West Hartford, CT
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Friendly staff
Quick service . Staff is professional and very friendly
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/13/2019

Thank you!


Verified Customer
West Hartford, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Lia Hyundai
Excellent service!
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/12/2019

Thank you for the great review!


Verified Customer
Farmington, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Service
Repairs were completed timely and the car now runs great.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/10/2019

That is Great to hear ,Please let us know how we can earn that fifth star. Thanks


RC
Richard C.
Wethersfield, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Great service !!!!!
Excellent service!!!!!
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/10/2019

Thank you for the great review!!


CR
Carmelena R.
Windsor, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2019 Category: Service
Good
Place is great but more effort needs to be put in doing everything good for the safety of the customers
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/10/2019

Hello Rose
 Yes I agree with you, we over looked your 953 recall this will take about an hour to perform just let me know when you want to come in as I can set this up for you. Sorry about that again.