Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

275 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


BC
Brett C.
Ingram, TX
Ram 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Brett said this business was very good with everything they have done. He has had no issues with them. The service was prompt.
This review was collected via phone interview by Customer Research Inc.

JB
Josh B.
Boerne, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Josh said the service was completed on time and on budget.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
San Antonio, TX
Ford Super Duty F-350 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
John said the staff did a really good job and he will be back when its time for another round.
This review was collected via phone interview by Customer Research Inc.

TB
Ted B.
Texas
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Ted said the service was great.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Texas
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Chris said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

DL
Dustin L.
Boerne, TX
Chevrolet Silverado 1500
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/11/2018 Category: Service
Dustin said he doesn't appreciate not being able to speak with the owner about issues and being routed to the front desk instead.
This review was collected via phone interview by Customer Research Inc.

MB
Max B.
Texas
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Max said Justin at this business did good work, he was pleased with it.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Texas
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Mark said he was very pleased with his experience and everything's great. The staff do what they say they are going to do, they don't charge extra, and they get the work done on time. They charge a fair price for service. Justin does a great job.
This review was collected via phone interview by Customer Research Inc.

TO
Trisha O.
Boerne, TX
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Trisha said the service was fast and economical.
This review was collected via phone interview by Customer Research Inc.

AN
ALFRED N.
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
UP FRONT AND HONEST!
Went to have my truck serviced due to overheating. When assessed by mechanics, they found needed maintence with their assessment to be spot on with the problems I was having. Everthing was explained and understood. Just like the title of this review... They were "UP FRONT AND HONEST".

Thank you Lone Star Automotive and Diesel Service!
Justin B. from Lone Star Automotive And Diesel Service responded on 05/03/2018

Thank you for your knd words and positive review!  We are happy to have helped get your truck back on the road.

The Lone Star Team

CB
CAROL B.
Boerne, TX
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
EXCELLENT TOP OF THE LINE SERVICE
YOU JUST GET BETTER AND BETTER. THANK YOU FOR YOUR SERVICE. BTW HAVE RECOMMENDED YOU TO FRIENDS.
Justin B. from Lone Star Automotive And Diesel Service responded on 05/03/2018

It makes us very happy to hear kind words from such great people.  Thank you for referring us!

The Lone Star Team

RS
Reid S.
Boerne, TX
Ford F-150
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/25/2018 Category: Service
Reid said he is taking his vehicle back because they didn't fix half of what they were supposed to fixed. He said they should have had never released his vehicle until they checked everything off.
This review was collected via phone interview by Customer Research Inc.
Justin B. from Lone Star Automotive And Diesel Service responded on 05/03/2018

We are sorry you are having issues with the repairs that were done on your F350. I totaly agree if the vehicle was not propperly repaired it should have never been delivered.  We strive to be the best but sometimes we are human and drop the ball. I apologize for our failure to satisfy you on the first visit but we will make sure we get your issues corrected.

The Lone Star Team

BS
Brandon S.
Boerne, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Brandon said the staff is great and the business provides great service.
This review was collected via phone interview by Customer Research Inc.
Justin B. from Lone Star Automotive And Diesel Service responded on 05/03/2018

Thank you for the kind review and your business!

The Lone Star Team

LB
Linus B.
San Antonio, TX
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Linus said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Justin B. from Lone Star Automotive And Diesel Service responded on 05/03/2018

Thank you for recommending us sir.  Glad to serve you.

The Lone Star Team

RM
Ryan M.
Bandera, TX
Ford Explorer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Ryan said the staff got him in right away in an emergency and did a great job. He said they probably did not test drive the vehicle though, before it was released back to him.
This review was collected via phone interview by Customer Research Inc.

WM
Wes M.
San Antonio, TX
Ford
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Wes said that the facility worked on his vehicle and got the work done in a good amount of time.
This review was collected via phone interview by Customer Research Inc.

IS
Ignacio S.
Boerne, TX
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Ignacio said everything was incredible, the service was great and the business got him in quickly. The service was done the same day and the vehicle runs wonderfully.
This review was collected via phone interview by Customer Research Inc.

SC
Scott C.
Boerne, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Scott said the mechanics did a phenomenal job on his engine.
This review was collected via phone interview by Customer Research Inc.

RE
Ray E.
Boerne, TX
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Ray said the business did a great job and the mechanic is very honest.
This review was collected via phone interview by Customer Research Inc.

GR
GEORGE R.
Boerne, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018
Great and knowledgeable service tech with a Service writer that goes the extra mile in Customer service
I have used this garage for the last three years it’s hard to find a Good Service company but
Lone Star Automotive and Diesel Service is “ second to none “ if your not using them you should

George Rice U.S. Army Retired

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