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Recent Reviews

Debbie B.

Flintstone, GA

01/25/2024

Category: Service

Sold a used, messed up car as a new car

Dec. 21, 2023, I drove off the lot with what I had been promised was a new 2023 Elantra. It had 180 miles on it, which I chalked up to a year's worth of test driving, so I wasn't concerned about the miles. On the way home from the dealership, I realized the car was pulling to one side, so I called to schedule the first available appointment for what should have been an unnecessary alignment. When I took the car in for the alignment, I was told it had had a previous owner, and that the car was pulling to one side because the tie rod was bent. I was also told that one tire had been replaced in October. So it appears that a previous owner damaged the car and returned it to the dealership in October; the dealership then fixed the tire, put the car back on the lot as if it were new, and didn't disclose the history to me when I purchased it. The dealership wholeheartedly agreed to replace the tie rod, and there was of course no charge, but took 5 weeks to do it, during which time we were give the run around and lied to.

The tie rod was finally repaired and I received the car on January 24, 2024. While I sincerely like the car, I am soured about the integrity of this dealership and the competency of the service department.

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