This is awesome to hear. Wishing you many happy miles with your truck. See you next time!
Thanks for the positive feedback! It has been a joy to carry on the many decades of exceptional customer service in our hometown business. We look forward to continuing to serve all of your vehicle needs.
Second interaction was much different. I'm pretty sure that the mechanics were way over booked that day. I was told it would take 3-4 hours.... I gave them 6 and I still had to wait for well over an hour. Front desk guy is super cool.... he had the crap job of having to tell me about my wait but he was always very nice about everything.
Hey Kim, thanks for the review. These reviews help to improve our service in the future and with further training. Yes, sometimes due to the nature of service work, repairs may take longer than anticipated. Keep Going.
Glad we could be of help, Bee. We strive to be your go-to one stop shop. Keep Going!
He dropped his vehicle off and I picked him up ten minutes till 5. Which they close at 5pm. He was not happy with the price of 1800.00 dollars he was quoted. He thought that it was excessive and that he def could get a better price at T&T. So after thinking on it overnight he decided he would just do it himself. He called the shop at exactly 0730 the next morning (when they open) to inform them he was going to come pick up his truck. He was told that they had already gotten four hours of work done on it. So I know when I picked my husband up from the shop they hadn't started any work and they close at 5pm and open at 0730. I guess they must run a second and third shift there?!
So because of these stated hours he kept the vehicle there. His suspicion was they hadn't done anything yet and were just saying this so he wouldn't come get his vehicle and lose a sale.
While the vehicle was in the shop he got a call from them saying that the whole electrical system had failed and nothing was working. He then had to drive back down to the shop and diagnose the problem for them. It turned out that somehow they had taken a crowbar and damaged the wiring harness in the process. He was really annoyed because they acted as if it wasn't anything they had done. He had to walk them through how they had damaged the vehicle and how now the wiring harness needed to be repaired!
When he asked how long it would take for the shop to repair the damage they said "we will keep it till it's fixed." Great.......So he got his vehicle back after three days. No discount for the damage and additional time they kept his truck. Nothing.
My husband said he will never recommend this shop to anyone ever (this was his recourse). I told him he should call them and speak to the owner or manager and he told me he had already talked to one of them and they didn't care. I told him he should write a review but he is a man of few words. He is very honest person and said he doesn't want to ruin anyone's business. I told him that if that is the way that they run their business then people should know.
I was thinking that perhaps this was an isolated incident but on reading some reviews from unhappy customers with damage to their vehicles and over pricing I see that it is not.
I did send an email to the shop asking them to call my husband about this matter but no one did. So hence my review.
I would highly recommend T&T Tire in Kelso though. They do excellent work in a very timely manner at a reasonable price.
Thanks for letting us know about your experience and bringing this to our attention. I want to look into this for you and will get back to you asap. Thank you for your patience!
In the meantime, we would greatly appreciate the opportunity to discuss this further with you; please call (360)425-3933 and ask for Roy the owner. We look forward to speaking with you and working towards earning back your business.
Thanks for your patience as we reached out to you via phone and reviewed your situation!
Thank you for taking the time to leave a review. We work hard to be a place that our customers can rely on for a job well done. Feedback like yours is an excellent reminder to all of us to pay attention to the details.
We recognize that there are many options out there for auto repair, and we appreciate that you gave us a shot!
The Team at Longview Auto and Tire
We appreciate your feedback, Silvia. Thank you for being a loyal customer!The Team at Longview Auto and Tire
Thanks for continuing to choose us for your automotive needs, Tracy. See you next time.The Team at Longview Auto and Tire
Thank you for the kind words, Michael! It's our goal to meet and exceed every customer's expectations. We are glad we could help bring your pickup truck up to par. We will see you next time.The Team at Longview Auto and Tire
As a small business, we appreciate the time and effort you took to leave a review. Thank you for your business, Frank! See you next time.The Team at Longview Auto and Tire
Angela, it's great to hear of the attentive service you received at Longview Auto and Tire. See you soon.The Team at Longview Auto and Tire
Thanks for the brillant 5 stars, Cindy. It's been our pleasure to carry on the 40+ year tradition of exceptional customer service in our hometown business. We look forward to continuing to serve all of your vehicle needs.The Team at Longview Auto and Tire
Thanks for using Longview Auto & Tire for your vehicle needs. We enjoy serving our local community.The Team at Longview Auto and Tire
Thanks for the great feedback, Evalin. We are grateful we were able to accomodate you, so you were able to safely make it to your other engagements. We hope to see you again.The Team at Longview Auto and Tire
Bill, thanks for the kind words. As a small hometown business, we appreciate the time and effort it takes to leave a review. See you next time.The Team at Longview Auto and Tire
Blake, it is our pleasure to provide fast and efficient service to every customer and we're happy to help in any way we can. We look forward to helping with your future car repairs.The Team at Longview Auto and Tire
It is great to hear back from our customers about the fantastic service they receive. Thank you and see you next time.The Team at Longview Auto and Tire