“I requested for a quote a week before and they quoted me $68.51 for the oil change including tire rotation and wheel balancing but after the job, they charged me with additional $72 for the wheel balancing. I don’t want to argue with the guy at the counter that I have the email about the quote so I paid for it. They did a great job with the oil change and everything but was not happy for the additional charge I got. I was surprised and not ready for it.”
Thank you for understanding, and we're glad it's all sorted out!
Thanks Michael. We appreciate the feedback.
Hey Rachael! We're glad you came in, and glad we could help. Thanks for taking time leave us the review!
Thanks for choosing us as your go-to tire shop Richard. We'll see you next time.
Hey Tim. We're glad we could answer your questions. Also, we appreciate your business and the time you took to leave a review. We hope that you come back again.
Maybe the saying; "one can not walk and talk at the same time" should be "one cannot change oil and talk at the same time"?
Hello Jerry -
Thank you for the review. Please stop by anytime that's convenient for you so we can take a look at it. If it's an oversight and simply needs to be reset, we'll take care of it immediately with an apology for missing it the first time. If it's something else like a faulty sensor, we'll find out. See you soon.
Hello Joy -
I'm so sorry to hear about the mixup on your job. It's disheartening when things like this happen, and I can understand your frustration. Although we made an honest mistake, we certainly didn't intend to inconvenience you. We're an old shop with new owners, new staff, new services, andt old-fashioned values. Right now we're working hard to establish our shop as a place that people can rely on for a job well done at a fair price. Your review is an excellent reminder to all of us to pay attention to the details. So thank you for taking the time to leave it. Honest feedback like yours helps us to stay on track.
It's my understanding that you stopped by and were given a refund for the overcharge. I hope that resolved things. If there's any other feedback or anything else you need, let us know.
Again, thanks for the review and your business. We hope to see you again.
Well that summed it up nicely! Thank you Anita. Come back and see us again when the occasion arises.
This made our day. It's great to hear that the whole Longview Auto & Tire Team hit the mark. Thank you for taking the time to leave a review. We really appreciate it.