It was my first visit after buying my new car in November 2023 and they told me I had to change cabin filter and engine filter. I was surprised because the car is only 8,000 miles and is kept in a garage but they said it was normal to do it at every visit.
Also, they returned the car with a few stains inside that weren’t there when I left it for service.
Finally, I live less than 5 minutes away but they said it was complicated to get a ride home from them so I had to have a friend pick me up and drive me back. They kept the car 3 hours so it seemed too long for me to wait.
When we bought the car they sold us a wonderful service saying it was much better than at other brands but the first visit was disappointing and didn’t meet expectations.
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Also, they returned the car with a few stains inside that weren’t there when I left it for service.
Finally, I live less than 5 minutes away but they said it was complicated to get a ride home from them so I had to have a friend pick me up and drive me back. They kept the car 3 hours so it seemed too long for me to wait.
When we bought the car they sold us a wonderful service saying it was much better than at other brands but the first visit was disappointing and didn’t meet expectations.