Luther Bloomington Hyundai


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1887 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.2333363/5Overall Rating 4.2333363/5Overall Rating 4.2333363/5Overall Rating 4.2333363/5rating 4.2333363
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
timely and easy
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/21/2017 04:04 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

Thank you for the great review!  We look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062
Paul S. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department"
The work was done on time and for the quoted price, very helpful service people.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/20/2017 02:16 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

We appreciate your business and the great review!  Thank you for sharing your experience.

Carleen Shimanski
Service Manager
952-377-2062
Jason K. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Jamie in the service department was excellent to work with. Very friendly and helpful.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/20/2017 06:17 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

We are glad you enjoyed working with Jamie and appreciate your feedback about parts availability.  We do our best to schedule with a glass company as soon as possible and appreciate your understanding.  We look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Vehicke scheduled service."
Comfortable, friendly, good coffee.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/20/2017 05:32 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

We are glad you enjoyed the Caribou coffee in our lounge.  Thank you for the great review!

Carleen Shimanski
Service Manager
952-377-2062
Colleen D. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Jamie T. helped me when my engine failed. He was able to get the engine covered under warranty. He had great customer service. This is the best Hyundai location in the Twin Cities.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/20/2017 02:54 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

We will be sure to let Jamie know you enjoyed working with him!  Thank you for the great review!  We look forward to helping you again.

Carleen Shimanski
Service Manager
952-377-2062
Annette E. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
excellent and friendly service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 03:23 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

Thank you for sharing your experience!  We appreciate your business and your feedback.

Carleen Shimanski
Service Manager
952-377-2062
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service"
Bloomington Hyundai makes it easy to make appointments on line, they sent a text reminder and were ready and waiting for me when I got there. They were thorough and professional and had it done in the promised timeframe.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 01:03 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

We are glad you enjoy the convenience of our on-line scheduling.  Thank you for sharing your experience and for the great review!

Carleen Shimanski
Service Manager
952-377-2062
Susan J. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service and s great as always
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:28 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

Thank you for the great review!  We appreciate you serving with us and look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062
Scott E. ReScore Review on 10/21/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great follow up"
Had concerns with customer service but they rectified matters!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:19 AM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Poor Customer Service"
I brought my vehicle in to have roof antennae fixed and nothing was even done or communicated back - We drove 90 miles for nothing but an oil change
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:19 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

Thank you for speaking with me today.  We appreciate your feedback.

Carleen Shimanski
Service Manager
952-377-2062
Hudson P. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Don’t send 2 surveys for the same service - jeesh!"
I don’t like filling out a local survey and a Hyundai survey. Only one should be needed
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:32 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/19/2017

We are glad you enjoyed working with us and will definitely review the survey process.  Thank you for sharing your feedback!

Carleen Shimanski
Service Manager
952-377-2062
Lisa D. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always treated with courtesy"
Hyundai has always been respectful to my family and we have always had great experiences.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 02:36 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/21/2017

Thank you for the great review!   We appreciate your feedback and look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:06 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/19/2017

Thank you for the great review!

Carleen Shimanski
Service Manager
952-377-2062
Lori L. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"work on 2015 Genesis"
Brad in Service was fantastic. His customer service skills were excellent in addressing and fixing the problems that we brought to his attention. He kept in contact with us with progress and was very in tuned to our needs. There are other areas in the dealership that could take direction from his excellent customer service. Thank you.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 08:11 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/19/2017

We are glad you enjoyed working with Brad and will let him know to keep up the good work!  Thank you for your feedback and for servicing with us!

Carleen Shimanski
Service Manager
952-377-2062
Bernard S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Told me two hours and I was on my way in an hour and a half
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 05:42 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/19/2017

We know your time is valuable and do our best to provide efficient service.  Thank you for sharing your experience!  We appreciate your business and your review!

Carleen Shimanski
Service Manager
952-377-2062
Jerry P. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Professional dealership that knows your Hyundai"
Had a check engine light come on under warranty. Defective O2 sensor replaced. They do quality work and know the Hyundai product line well.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 03:38 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/19/2017

Thank you for the great review!  Factory training and certification ensures our staff is knowledgeable and up to date.  We look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062
DALE D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great dealership. But THREE survey! Really?
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 02:08 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/17/2017

Both our dealership and Hyundai send surveys to our guests to ensure a great service experience.  Thank you for the great review!  We appreciate your business and your feedback.

Carleen Shimanski
Service Manager
952-377-2062
Jose T. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ease of entry and exit AND the most comfortable and practical waiting room."
Overall, a superb visit in every respect and detail.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/17/2017 10:47 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/17/2017

Thank you for the great review!  We appreciate your feedback and look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062
Nancy L. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Work is always done correctly and on time"
I always take my Hyundai to Luther Hyundai for service and repairs. They do the work that is necessary and don't try to upsell me. And the customer lounge is really nice, too.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 09:01 AM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/17/2017

We are glad you enjoy servicing with us!  Thank you for your business and the great review!  We look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062
Laura C. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"how many more surveys?"
How many surveys do you people need me to fill out? You've sent several since my last visit, are you trying to pad your rating? Yes you helped me out but I have higher standard than most customers. Not only do I like stuff being done right, I like it done efficiently, cost-effectively, and I should be walking out of the building like I've won a contest. THAT deserves five stars - "10" ratings.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 09:59 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/17/2017

Thank you for the great review!  Both the dealership and the Hyundai manufacturer send surveys and we are happy to have earned a 5 star rating from you!  We appreciate your business and look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062
Andrew P. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
Great service as always
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/16/2017 09:24 PM
9d400b7fc9b10a5b79be510371d3af9a?s=28
Carleen S., Service Manager at Luther Bloomington Hyundai responded on 10/17/2017

We will be sure to let Mark know he did a great job!  Thank you for coming in and for the great review!

Carleen Shimanski
Service Manager
952-377-2062
Displaying Review 1 - 20 of 1887 in total