Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2623 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.2954577/5Overall Rating 4.2954577/5Overall Rating 4.2954577/5Overall Rating 4.2954577/5rating 4.2954577
Original
Overall Rating 2.11628/5Overall Rating 2.11628/5rating 2.11628rating 2.11628rating 2.11628
92% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Minneapolis, MN
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great
Great

Verified Customer
Minneapolis, MN
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Dave
I think the service man who helped me was named Dave. He was especially great. I received a flyer in the mail saying I was due for my 97,500 check up. When I got to the dealership, I was told I only needed an oil change. Weird. Anyway, Dave was super helpful and kind. He had the car done on time and someone from service called me to say it was done. I have never had the car done on time before. This was awesome.

Verified Customer
Waconia, MN
2014 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Good service.
Good service as usual.

Verified Customer
Minneapolis, MN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Thanks, Nancy!
Wow! Nancy went above and beyond, best experience at Hyundai in all our YEARS and 3 Elantras. I appreciate her attentiveness and being service focused.

BT
Barbara T.
Minneapolis, MN
2013 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Professional treatment
I was greeted with respect and treated the same. My car was taken care of in a timely manner. All work done professionally.

Verified Customer
Minneapolis, MN
2011 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2018 Category: Service
Poor diagnosis
I brought my Sonata for noise coming from the front suspension and was told that I need a new strut. I agreed with the service (even thought, it would have been much cheaper to repair this at a 'non-dealer' shop). After few days, the noise came back. Going to a dealer, I was hoping that this issue would be fixed in one try.
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/17/2018

Thank you for your feedback and for speaking with me today.  We would be happy to take another look at the vehicle and offer a warranty on our repairs.  We look forward to seeing you again.

Carleen Shimanski
Service Manager
952-377-2062

Verified Customer
Belle Plaine, MN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Fast service
Kept me up to date on service and the check out was efficient
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/17/2018

Thank you for the great review.  We strive for efficiency and glad it showed.  We look forward to helping you again.

Carleen Shimanski
Service Manager
952-377-2062

PP
Patricia P.
Minneapolis, MN
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
15,000 mile service
friendly service completed in time promised.
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/17/2018

Thank you for the great review.  We are happy to help and look forward to helping you again.

Carleen Shimanski
Service Manager
952-377-2062

Verified Customer
Chaska, MN
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Great Service
Great Service
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/17/2018

Thank you for the great review!  We look forward to helping you again.

Carleen Shimanski
Service Manager
952-377-2062

MJ
Mark J.
Excelsior, MN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Helpful
Never better
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/16/2018

Thank you for the great review.  We appreciate your business and your feedback.

Carleen Shimanski
Service Manager
952-377-2062

Verified Customer
Minneapolis, MN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great Service
Really happy with our service.
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/16/2018

Thank you for the great review!  We look forward to helping you again.

Carleen Shimanski
Service Manager
952-377-2062

BR
Brenda R.
Minneapolis, MN
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great Service
Everything went so smoothly and everyone was very friendly!
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/16/2018

We pride ourselves on friendly service.  Thank you for the great review!

Carleen Shimanski
Service Manager
952-377-2062

Verified Customer
Minneapolis, MN
2012 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Services
Ok
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/13/2018

Thank you for coming in.  We appreciate your business and your feedback.

Carleen Shimanski
Service Manager
952-377-2062

JM
Jennifer M.
Kewanee, IL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Oil change
Good service. Very friendly.
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/13/2018

Thank you for the great review!  We look forward to helping you again.

Carleen Shimanski
Service Manager
952-377-2062

JL
Jason L.
Minneapolis, MN
2015 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great service great people
Dropped my car off completely care free. I knew it was in great hands with great people. I had a simple 60,000 mile check up and the car has never run smoother than after this service.
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/13/2018

Thank you for the great review.  We appreciate you trusting us with your car's needs.

Carleen Shimanski
Service Manager
952-377-2062

SE
Steven E.
Hendersonville, TN
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Amazing!
Absolutely amazing customer service!!!
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/13/2018

We think our guests are amazing too!  Thank you for the great review.  We hope you had a safe drive back home to Tennessee.

Carleen Shimanski
Service Manager
952-377-2062

Verified Customer
Minneapolis, MN
2016 Hyundai Genesis
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2018 Category: Service
Customer service is important
Long story short. Actions speak louder than words. Do what you say you’re going to do.
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/15/2018

Thank you for your feedback. While we do our best to accommodate all of our customers, it sounds like the courtesy shuttle was out when you requested a ride back. We do offer low cost rental cars if that helps in the future.

Carleen Shimanski
Service Manager
952-377-2062

Verified Customer
Norwood Young America, MN
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Like always
Like always, my service was performed in less time than I was told it would take. The advisor was very friendly and made everything quick and effortless. Throw in a free car wash and vacuum and I'm a happy customer!
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/13/2018

Thank you for the great review!  We are glad you enjoy the complimentary wash!

Carleen Shimanski
Service Manager
952-377-2062

Verified Customer
Savage, MN
2007 Hyundai Veracruz
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Very good service
Always have had good service-
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/11/2018

Thank you for sharing your consistently great service.  We look forward to helping you again.

Carleen Shimanski
Service Manager
952-377-2062

Verified Customer
Burnsville, MN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service Team
Awesome service team to work with, quick and very professional.
Carleen S., Service Manager from Luther Bloomington Hyundai responded on 07/11/2018

Thank you for the great review!  We appreciate your business and your feedback!

Carleen Shimanski
Service Manager
952-377-2062