Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2688 Reviews

ReScore Reviews™ (46)

ReScore
Overall Rating 4.4782598/5Overall Rating 4.4782598/5Overall Rating 4.4782598/5Overall Rating 4.4782598/5rating 4.4782598
Original
Overall Rating 2.17391/5Overall Rating 2.17391/5rating 2.17391rating 2.17391rating 2.17391
96% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


KJ
Kenneth J.
Burnsville, MN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Amazing Service!
What I thought to be a regular visit to parts center, turned into a day well spent. I went in to purchase a piece for my vehicle to later be installed and was informed by the staff that, the item I was looking to getting had the warranty extended so the service was covered. Not was the service covered but they would be able to service my vehicle same day. I always appreciate having weight lifted off my shoulders.

Thanks again Hyundai Family!
STEVE T., Service Manager from Burnsville Hyundai responded on 10/16/2019

Kenneth,

We greatly appreciate you taking the time to complete your survey.  We love the feedback on our parts department finding an issue that was covered and on the service department taking care of your service needs.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


Verified Customer
Lakeville, MN
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Good service
No comment
STEVE T., Service Manager from Burnsville Hyundai responded on 10/16/2019

We greatly appreciate you taking the time to complete your survey and the 5 star.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


Verified Customer
Mounds View, MN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Al
great service!
STEVE T., Service Manager from Burnsville Hyundai responded on 10/15/2019

We greatly appreciate you taking the time to complete your survey and the 5 star review.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


Verified Customer
MN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great service
Friendly staff and quality service.
STEVE T., Service Manager from Burnsville Hyundai responded on 10/14/2019

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We love the feedback on our friendly staff and quality service.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662

RO
Raymond O.
Saint Paul, MN
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Convenient, nice facility, nice people, good service.
This excellent service is always provided. Thanks,
STEVE T., Service Manager from Burnsville Hyundai responded on 10/12/2019

Raymond,

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We love the feedback on our excellent service and if I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


RO
Roman O.
Lakeville, MN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Prompt service
Brought in for a leak and got courteous and prompt service, great job!!!!!!!
STEVE T., Service Manager from Burnsville Hyundai responded on 10/11/2019

Roman,

We greatly appreciate you taking the time to complete your survey and the 5 star review.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


PG
Patricia G.
Savage, MN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Fast and friendly
In and out in record time. Very pleased
STEVE T., Service Manager from Burnsville Hyundai responded on 10/10/2019

Patricia,

We greatly appreciate you taking the time to complete your survey and the 5 star review.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


SS
Steve S.
Saint Paul, MN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
5 star
Great service and great work
STEVE T., Service Manager from Burnsville Hyundai responded on 10/09/2019

Steve,

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We love the feedback on the great service.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


Verified Customer
Farmington, MN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Service work
They did a great job with our vehicle, as they always do.
STEVE T., Service Manager from Burnsville Hyundai responded on 10/09/2019

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We love the feedback on our great job we do.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


Verified Customer
Minnetonka, MN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Oil change
Great place to get a oil change and get a light turned off.
STEVE T., Service Manager from Burnsville Hyundai responded on 10/08/2019

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We love the feedback on our great place.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


JM
Jeri M.
Faribault, MN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Best waiting lounge
Service was done in a timely manner. Personnel are extremely helpful friendly.
STEVE T., Service Manager from Burnsville Hyundai responded on 10/08/2019

Jeri,

We greatly appreciate you taking the time to complete your survey.  We love the feedback on our waiting lounge and personnel.  if I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


Verified Customer
Saint Paul, MN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Great Customer Service!
Love the team at the Burnsville MN location. The only thing keeping from recommending friends is that they can't use some of the coupons I have.
STEVE T., Service Manager from Burnsville Hyundai responded on 10/08/2019

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We value the feedback and we do match any local current competitor's coupon, if there is ever a question do not hesitate to reach out to me and I will certainly assist anyway I can.

Thank you

Steve Tuschen
Service Manager
952-367-4662


Verified Customer
Lakeville, MN
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Service
great detailed service
STEVE T., Service Manager from Burnsville Hyundai responded on 10/08/2019

We greatly appreciate you taking the time to complete your survey and the 5 star review.  If I can ever be of assistance, please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


JB
John B.
Inver Grove Heights, MN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Initial maint
All check outs came out positive
STEVE T., Service Manager from Burnsville Hyundai responded on 10/08/2019

John,

We greatly appreciate you taking the time to complete your survey and the 5 star review.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


AG
Alford G.
Dundas, MN
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
Very accommodating in every way, plus coffee and a snack.
Andrew and the service staff are always ready to help with my 100,000 mile warranty visits. I get personal service and he and others are careful to explain what is needed, along with recall claims. My GPS went out of whack and Andrew reset it perfectly. We plan always to purchase Hyundai vehicles.
STEVE T., Service Manager from Burnsville Hyundai responded on 10/05/2019

Alford,

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We love the feedback on Andrew and the rest of the service team taking care of your vehicle.  If I can ever be of assistance, please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


PN
Patrick N.
Saint Paul, MN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Great Service Again
I’ve had my Kona just over a year and have brought me vehicle in twice for its regular maintenance. The staff at Burnsville Hyundai is top notch!
STEVE T., Service Manager from Burnsville Hyundai responded on 10/05/2019

Patrick,

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We love the feedback on our top notch staff.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


DG
David G.
Hastings, MN
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Thorough service on all issues
I worked with Service Advisor Andrew, who took time to explain to me the reason for repairs and locate a few other service issues at the same time. Anticipating that my vehicle would remain at the dealership overnight, Andrew had a brand new Hyundai Tuscon line up for me as a loaner. I was spoiled and got excellent service.
STEVE T., Service Manager from Burnsville Hyundai responded on 10/05/2019

David,

We greatly appreciate you taking the time to complete your survey.  We love the feedback on Andrew explaining the repairs needed and why and setting you up with a rental.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


Verified Customer
Inver Grove Heights, MN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Great service
Friendly staffs and great service
STEVE T., Service Manager from Burnsville Hyundai responded on 10/04/2019

We greatly appreciate you taking the time to complete your survey and the 5 star review.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662

Verified Customer
Lakeville, MN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Willingness to improve customer experience
They make an honest effort to constantly improve customer experience.
STEVE T., Service Manager from Burnsville Hyundai responded on 10/02/2019

We greatly appreciate you taking the time to complete your survey and the 5 star review.  We appreciate the feedback on our communication style and how we work to improve our customer experience.  Again, if I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662


RO
Roman O.
Lakeville, MN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
Repairs done quickly
Repairs were done quickly
STEVE T., Service Manager from Burnsville Hyundai responded on 10/02/2019

Roman,

We greatly appreciate you taking the time to complete your survey.  We love the feedback on our quick repairs.  If I can ever be of assistance please let me know.

Thank you

Steve Tuschen
Service Manager
952-367-4662