Mad Hatter Muffler & Brakes

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

116 Reviews

99% Would Recommend
Latest Review 8 months ago

Reviews


TE
Tammy E.
Omaha, NE
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Tammy said staff is nice, quick and up front with all the charges.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/16/2018

THANKS TAMMY FOR COMING IN AND TRUSTING US WITH YOUR BUSINESS.


CB
Caiden B.
Nebraska
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Caiden said they were really nice, and they worked with him. They explained the products he would need.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/16/2018

THANKS CAIDEN, GLAD WE COULD HELP YOU OUT 


VP
Veronica P.
Omaha, NE
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Veronica said the business was really helpful and kept her informed.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/15/2018

THANKS VERONICA. GLAD THAT NEW EXHAUST SYSTEM IS WORKING OUT FOR YOU.


JR
John R.
Omaha, NE
Oldsmobile Alero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
John said the business was able to get the vehicle in quickly and it got the service done, so he didn't have to wait.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/08/2018

THANKS JOHN


ZK
Zach K.
Omaha, NE
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Zach said he received fast service and the business let him use a loaner vehicle, with no cost. The employee that was working on his vehicle was very knowledgeable. The business saved him about $1000. They could fix his exhaust when other facilities wanted him to replace it for a new one.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/21/2018

Thank you for the nice comment and the 5 star review. Glad we could save you that money. If you need any services exhaust or other wise just give us a call. 


TB
Tom B.
Omaha, NE
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Tom said the business was very knowledgeable, and it did the work in a short amount of time. He was very satisfied.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/02/2018

THANKS TOM, GOOD TO HEAR THAT YOU WERE HAPPY WITH VISIT.


BL
Bill L.
Yutan, NE
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Bill said the staff was kind, efficient, and he would absolutely recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/02/2018

THANKS BILL COME BACK AND SEE US ANYTIME


DF
Doug F.
Nebraska
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Doug said the business treated him like a king.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/02/2018

GLAD WE COULD HELP YOU DOUG


JP
JIM P.
Omaha, NE
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2018
Great honest services at reasonable prices.
My transmission was leaking transmission fluid on my driveway. Because of my previous experiences with Mad Hatter I took my vehicle in and the owner Zach called and said I needed to replace transmission pan gasket. Zach told me what it would cost and I had them replace gasket. Zach even gave me some cleaner to get the transmission fluid off of my driveway. I will continue to have Mad Hatter service all of my vehicles in the future.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 03/01/2018

Thanks for trusting us with your service Jim. 


CS
COLLIN S.
Omaha, NE
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018
Straight forward and quick
I came in because another place had pretty much ruined my idea for my exhaust. They told me I couldn't do what I wanted. I asked you guys at mad hatter and I believe it was only 3 hours later you all made it happen. My exhaust looks and sounds great, I am very happy with the work that was done!
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/14/2018

Happy to help you out Collin. Makes us happy to hear that we got the sound you were looking for. Let us know if there's anything else we can help you out with.


BL
Ben L.
Omaha, NE
Geo Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Ben said they did what he needed to be done, it was done quickly and it was cheap enough.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/15/2018

Thanks Ben


MR
MARY R.
Omaha, NE
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018
The staff
It was so easy. The staff was very helpful and friendly. The work was done quickly. I appreciate the great customer service that I received. Thank you.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/09/2018

Thanks Mary, and we are always happy to help. It's reviews like this that make us happy to do what we do


JN
John N.
Omaha, NE
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
John said the business is good. Zach, took good care of him.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/14/2018

Thanks for the good review John. Come back and see us anytime.


BE
Brad E.
Nebraska
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Spoke with Jess. She said she really enjoyed the visit at this business. Her vehicle has been worked on by them for a long time. They have really good service and they are affordable.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks for continuing to trust us with your vehicle. We're always happy to help.


WD
Wyatt D.
Papillion, NE
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Wyatt said they got him in and out pretty quickly.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/15/2018

Thanks Wyatt, we pride ourselves on not inconvenicencing our customers while doing quality work.


II
Ibrahim I.
Omaha, NE
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Ibrahim said they diagnosed the problem, got the part and did the repair within an hour, while he waited. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/15/2018

Thanks Ibrahim, its good to hear we got you back on the road and you are happy with our service


GS
Gerald S.
Omaha, NE
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Gerald said he and his parents have been using the business for years and they have always taken care of his vehicle.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks for trusting us with your vehicles. We look forward to helping you for years to come.


JD
James D.
Gretna, NE
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
James said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks James 


RC
Ron C.
Bellevue, NE
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Ron said this business provides good service and their technicians are knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks Ron, we're happy we could help you out


DJ
Dennis J.
Omaha, NE
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Dennis said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks Dennis 


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