Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

55 Reviews

96% Would Recommend
Latest Review 16 days ago

Reviews


GJ
Gina J.
Kirkland, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Gina said that she was not given clear information as far as what she should do moving forward with her vehicle. She said she didn't feel like the person helping her was very communicative in that regard.
This review was collected via phone interview by Customer Research Inc.

DK
Duncan K.
Bothell, WA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Duncan said service was good and everything was fixed.
This review was collected via phone interview by Customer Research Inc.

CB
Carri B.
Kenmore, WA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Carri said that the place kept her in the loop and provided updates and explanations throughout the service.
This review was collected via phone interview by Customer Research Inc.

LD
Lakshmi D.
Bothell, WA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Lakshmi said she is satisfied. She is very happy with how they did the service. They are near her home so they are convenient for her. She always goes to them. They can do the service even on the shortest notice.
This review was collected via phone interview by Customer Research Inc.

CW
Cecil W.
Kirkland, WA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Cecil said he's been going to the business for a long time. He's very happy that the staff can get him in with short notice, they were able to work him into their schedule and he really appreciates that.
This review was collected via phone interview by Customer Research Inc.

PY
Paul Y.
Kirkland, WA
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Paul said the staff at this business have always done what they said they would do.
This review was collected via phone interview by Customer Research Inc.

TW
Troy W.
Redmond, WA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Troy said it was terrific and service was good.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Kirkland, WA
Volvo 244
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Scott said the service person did exactly as he said he would. He was fair and did the work in a timely manner. ,He was also able to troubleshoot an unrelated problem.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kirkland, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Reliable, honest service
I always receive friendly, courteous attention, an honest estimate of costs and reliable service. As a woman, I never feel I'm
being "upsold" and I can confidently rely on their advice re any future problems or service issues to watch for.

RK
RON K.
Kirkland, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Quick turnaround
I took my car in for an oil change. He was able to do it while I waited.

JM
Jessica M.
Kirkland, WA
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Jessica said they went above and beyond to educate her and she was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JC
Jerry C.
Kirkland, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Spoke with Linda. She said the business has always been honest and they look for the best options for the vehicle, as well as her budget.
This review was collected via phone interview by Customer Research Inc.

CB
Colton B.
Kirkland, WA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Colton said the service was quick. The service person was very nice, patient and informative. He walked him through an unfamiliar process.
This review was collected via phone interview by Customer Research Inc.

KC
Kyle C.
Redmond, WA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Kyle said everything works fine and he didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

RD
Ryan D.
Kirkland, WA
Acura Integra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Ryan said the service was good at the business. However, the price was a little expensive.
This review was collected via phone interview by Customer Research Inc.

RK
Reshma K.
Kirkland, WA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Reshma said the staff was very helpful. They were forthcoming and very informative.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
Ravensdale, WA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Doug said the staff at this business were friendly, the service was fast with reasonable prices.
This review was collected via phone interview by Customer Research Inc.

KA
Ken a.
Kirkland, WA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Ken said the staff was helpful, friendly, and competent.
This review was collected via phone interview by Customer Research Inc.

JM
Jamal M.
Kirkland, WA
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2018 Category: Service
Jamal said he was not happy with the whole process and they gouged him on the price. No one told him that this business was going to shut down for the 4 days before the labor day holiday. Their parts are overpriced. They charge triple or quadruple for their parts versus what he could get them for at Oreilly's. In addition, when he brought his own parts, they increased the price of their labor. However, he liked the people who work there and felt like he was able to work with South, one of the mechanics.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Kirkland, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Chris said the employees were nice. They provided good service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 55 in total