Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

66 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


EO
Eric O.
Kirkland, WA
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Eric said the staff took care of business and provided in and out service.
This review was collected via phone interview by Customer Research Inc.

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Kate K.
Kirkland, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Kate said the staff was able to diagnose and fix her vehicle when no one else could, and it is running good now.
This review was collected via phone interview by Customer Research Inc.

PD
Piper D.
Kirkland, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Piper said the staff communicated well and they are very friendly
This review was collected via phone interview by Customer Research Inc.

AF
Andrew F.
Kirkland, WA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Andrew said the business was very speedy and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

TN
Tony N.
Kirkland, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Tony said the customer service was great and it was a job done well
This review was collected via phone interview by Customer Research Inc.

WM
Walt M.
Woodinville, WA
Mitsubishi Montero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Walt said they did a great job
This review was collected via phone interview by Customer Research Inc.

BT
Bryan T.
Bothell, WA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Bryan said they are fast, worked on his schedule, they were nice, and the job was done in 20 minutes.
This review was collected via phone interview by Customer Research Inc.

JB
Janet B.
Bothell, WA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Reliable and Trustworthy at very fair pricepoint
Mark Japanese-European Auto has been my auto mechanic for somewhere around 20 years now. Over the years they have serviced my Lexus SC300, Mercedes CLK350 and now BMW X3. They have delivered excellent maintenance service as well as troubleshooting and repair services consistently over those 20 years always with very reasonable pricing. They know who I am when I walk in the door. They have my trust. They have never let me down in any regard.

AD
Andrew D.
Bellevue, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Andrew said they have always been great.
This review was collected via phone interview by Customer Research Inc.

HC
Henry C.
Kirkland, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Henry said they do a good job.
This review was collected via phone interview by Customer Research Inc.

RL
Rohan L.
Sammamish, WA
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Rohan said they have good service
This review was collected via phone interview by Customer Research Inc.

GJ
Gina J.
Kirkland, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Gina said that she was not given clear information as far as what she should do moving forward with her vehicle. She said she didn't feel like the person helping her was very communicative in that regard.
This review was collected via phone interview by Customer Research Inc.

DK
Duncan K.
Bothell, WA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Duncan said service was good and everything was fixed.
This review was collected via phone interview by Customer Research Inc.

CB
Carri B.
Kenmore, WA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Carri said that the place kept her in the loop and provided updates and explanations throughout the service.
This review was collected via phone interview by Customer Research Inc.

LD
Lakshmi D.
Bothell, WA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Lakshmi said she is satisfied. She is very happy with how they did the service. They are near her home so they are convenient for her. She always goes to them. They can do the service even on the shortest notice.
This review was collected via phone interview by Customer Research Inc.

CW
Cecil W.
Kirkland, WA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Cecil said he's been going to the business for a long time. He's very happy that the staff can get him in with short notice, they were able to work him into their schedule and he really appreciates that.
This review was collected via phone interview by Customer Research Inc.

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Paul Y.
Kirkland, WA
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Paul said the staff at this business have always done what they said they would do.
This review was collected via phone interview by Customer Research Inc.

TW
Troy W.
Redmond, WA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Troy said it was terrific and service was good.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Kirkland, WA
Volvo 244
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Scott said the service person did exactly as he said he would. He was fair and did the work in a timely manner. ,He was also able to troubleshoot an unrelated problem.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kirkland, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Reliable, honest service
I always receive friendly, courteous attention, an honest estimate of costs and reliable service. As a woman, I never feel I'm
being "upsold" and I can confidently rely on their advice re any future problems or service issues to watch for.

Displaying Review 1 - 20 of 66 in total