Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

454 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
78% Business Response
Latest Review 5 days ago

Reviews


OS
Olivia S.
Summerville, SC
GMC Terrain
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Olivia said that the facility provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/23/2018

Customer Service is what we are all about. I am glad we fulfilled that goal for you


DE
David E.
Goose Creek, SC
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
David said since he is in the military, he has a tight schedule and the staff was able to work around his schedule. The price of the service was extremely affordable, especially compared to other businesses in the area. They also let him bring his own parts in, which was great. He is thankful for the service work they have done for him, and he will be back whenever he needs service in the future.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/21/2018

David, 1st off, thank you so much for your service. We value an appreciate our military men and women and also our police and first responders. We thank you also for your business and your confidence in us.


KW
Kelly W.
Charleston Afb, SC
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Kelly said the staff provided fast and friendly service. They did a really good job. It was probably the best oil change she had ever had.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/21/2018

WOW!! The best ? The very, very best ? We jest. Thank you for your business, Kelly. We appreciate you and thank you for your service


DR
Diane R.
Goose Creek, SC
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Diane said the facility did a very good job.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/21/2018

Thank you for your positive response. We appreciate your business


WS
Wayne S.
Summerville, SC
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Wayne said the service was quick and he had no issues with it. The staff got him in and out.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/17/2018

Welcome to our "family" Wayne and Thank You for your service. We support our men & women in the military


KL
Kendra L.
Ladson, SC
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Kendra said the business got her in for services quickly. The staff let her know as soon as her vehicle was done with the maintenance it needed. They did quality work on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/14/2018

We are very sorry that you had to return for an additional part. We hope everything was resolved to your complete satisfaction.


CW
Connie W.
Bristol, TN
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Spoke with Connie's niece. She said her overall experience was perfect. They were friendly and did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/14/2018

Thank you very much. Come back and see us again.


FL
Fay L.
Charleston, SC
Dodge Charger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Fay said the employees were very nice, are very good people and provided her with good service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/07/2018

Faye, all of us at Marks Super Service Center thank you for your comments and your business


JE
Judie E.
Hanahan, SC
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Spoke with Judie's husband. He said the facility provided fast, efficient service, and there were no hassles.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/04/2018

From all of us at Mark's Super Service Center, we thank you for your comments.


DC
DARREN C.
Charleston, SC
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Basic Service
Quick Service and Friendly
Mark W. from Mark's Super Service Center responded on 04/18/2018

Thank you for your business


EE
EDDIE E.
Summerville, SC
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
Great Service
Mark's Super Service Center has always provided me with excellence service.
Mark W. from Mark's Super Service Center responded on 04/17/2018

Thank you, Eddie. We appreciate your business


GC
Garrett C.
Charleston Afb, SC
Jeep Patriot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Garrett said the business did an excellent job and they finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 04/17/2018

Thank you very much for your comments.


CS
Cory S.
North Charleston, SC
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Cory said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 04/13/2018

Thank you Cory, for your review and recommendations


CB
Candace B.
Hanahan, SC
Saturn Ion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Candace said the staff was fabulous. They got her in and out super fast and were very gracious. The also emailed her afterwards thanking her for the service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 04/12/2018

Thank you Candace for your comments. We appreciate your business


SA
Salvador A.
Huger, SC
Chevrolet Suburban
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2018 Category: Service
Salvador said the staff left some tools in the vehicle, but they provided good service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 04/11/2018

Sorry about the tools, Salvador. I'm glad everything else went well.


DA
David A.
Charleston Afb, SC
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
David said he didn't have any complaints about his experience. The staff were super respectful and the service was finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 04/11/2018

We are very happy to hear about your experience. We appreciate your business


KK
Kevin K.
Hanahan, SC
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Friendly workers, never try to over charge items, only do necessary services, fair prices
I've gone here 3 times now, and my wife has gone here more. Both of us have nothing but good things to say. If I took my car to the toyota dealership, they sit there and tell me I need to fix X, Y, and Z or my car is gonna fall apart, just so they can get more money. Mark's has never done that to me or my wife. They are very friendly and accommodating. Never once had a set appointment to get my oil changed, but would just drop my car off, go grab lunch, and it would be ready by the time I returned (usually an hour). I would seriously consider taking your vehicle here over any dealership.
Mark W. from Mark's Super Service Center responded on 04/06/2018

Kevin, we can't begin to tell you how much we appreciate your comments. We take personal pride in the way we do business. We want to be the go to guy for everyone's vehicles. Thank you for your business


OH
Olivia H.
Summerville, SC
Nissan Pathfinder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Olivia said the facility determined what was causing the problem in a timely manner, and it made the repairs.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 04/11/2018

Thank you very much for your response. 


TW
Timothy W.
Charleston, SC
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Timothy said the staff were all very helpful and efficient. Even when he came in without an appointment, they got to him right away. Everything worked out well. They were punctual, professional, and they did everything in a fast manner. The customer service was great.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 04/11/2018

Thank you very much for your comments, Timothy. We value your opinion and appreciate your business


JP
Jeff P.
Charleston, SC
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Good Service.
Mark's provide efficient, reliable and friendly service at good prices.
Mark W. from Mark's Super Service Center responded on 04/06/2018

We are a family run shop and try to treat all of our customers like family. Thank you for your comments


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