Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

507 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
79% Business Response
Latest Review 4 days ago

Reviews


ST
Susie T.
North Charleston, SC
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
New Tires
You guys are awesome & entertaining!!!

BL
Benjamin L.
North Charleston, SC
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Benjamin said the people were all very friendly. They did a good job.
This review was collected via phone interview by Customer Research Inc.

CW
Carol W.
South Carolina
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Carol said the business took two hours longer than expected. The employee turned off her service light so now she has to go to another facility to get that check engine light back on. Her vehicle still has problems, but she will still use and recommend the place.
This review was collected via phone interview by Customer Research Inc.

JA
Joshua A.
North Charleston, SC
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Joshua said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

FS
Frank S.
North Charleston, SC
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Fast service and great recommendations
The staff was excellent!! They greeted me and provided insightful information regarding the service history of my vehicle !! They also recognized some items that I failed to see and their recommendations were really appreciated! Thanks again for years of trusted service!!

EM
Eddie M.
Cottageville, SC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Eddie said Teno got him in and out. He did a great job.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 10/29/2018

Thank you Eddie, for your comments and your business


CB
Carolyn B.
North Charleston, SC
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Carolyn said she's been receiving good service for the past few years.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 10/29/2018

We appreciate your continued business


RG
Ryan G.
North Charleston, SC
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Ryan said the service was good and he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 10/23/2018

Thank you Ryan, we appreciate your recommendations


MT
Michael T.
North Charleston, SC
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Michael said the staff has always done good work for him.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 10/23/2018

Thank you Michael for responding to our survey


JT
Janelle T.
North Charleston, SC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Janelle said this business has done nothing but good to them. She has been a customer for years.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 10/23/2018

Your continued patronage is greatly appreciated. Thank you very much


PR
Pedro R.
Goose Creek, SC
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Pedro said that he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 10/23/2018

Pedro, we always appreciate your business. Thank you for the referrals


WW
WILLIAM W.
Saint Stephen, SC
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
My Main Service Center
Convenient, Courteous and Knowledgeable
Mark W. from Mark's Super Service Center responded on 10/02/2018

Thank you very much, Bill. We value your opinion and appreciate your business


JL
Joanna L.
Summerville, SC
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Joanna said the staff was very friendly and kind. They did a good job and she was satisfied.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 10/23/2018

Thank you for responding to our survery. We appreciate your business


AA
Avery A.
North Charleston, SC
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Spoke with Lainney. She said the technicians at this business are super helpful.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 10/23/2018

So glad we could help, Lainney


MU
Murat U.
Charleston, SC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Murat said the service was affordable. The work was done fast. The service was on time.
This review was collected via phone interview by Customer Research Inc.

SM
Shawn M.
Charleston Afb, SC
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Shawn said the service was very good. The work was completed in very good time.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 09/25/2018

Thank you very much for your business. We appreciate your comments


NA
Nathan A.
Woodstock, GA
Toyota 4Runner
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2018 Category: Service
Nathan said the facility is very over priced.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 09/17/2018

I am sorry you feel we are overpriced. When I reviewed your invoice, I see we charged you 1 hour of labor to perform a compression test and cylinder leakdown test. Normally this charge would be 1.8 hours. We also diagnosed your mis-fire at no charge. we charged 1.3 hours to replace the spark plugs and wires, which is standard labor pricing. We also charged approx. 10% under list price for the parts. When we discussed the charges, before the repair, there was no mention of our charges being high. I am sure your vehicle is now running properly and we do appreciate having the opportunity to assist you.


KP
Kenneth P.
Orangeburg, SC
Dodge Dakota
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2018 Category: Service
Kenneth said he would not recommend the business. His appointment was supposed to take one hour. Three hours later it still had not been worked on. He simply got into his vehicle and left, he needed to go to work.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 09/17/2018

Ken, I am sorry we did not get to your vehicle in the time allotted. We work on a first come first serve basis, not by appointment. I understand you were told the service would take about 1 hour, but you were not given a wait time on how long it would be to get your vehicle into the shop to perform the service. I hope we have the opportunity to earn your business in the future


MH
Mark H.
Summerville, SC
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Mark said they treat him well and they do a wonderful job.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 09/10/2018

Always good to see you, Mark. Thank you very much


AM
Antioniqe M.
Adams Run, SC
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Antioniqe said the service was quick. They fixed what had to be fixed and got her out of there. The staff was very pleasant. . Keep up the great service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 09/10/2018

Thank you very much for your comments. We appreciate your business


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