Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

473 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
79% Business Response
Latest Review 7 days ago

Reviews


CV
Clint V.
Center Ridge, AR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
RV Dead On The Road
While traveling in my RV with wife and cat, it stops dead in the road and won’t turn over. I had it towed to Mark’s where the problem was discovered, corrected, and not only completed in a timely manner, but at a fair price. The best part about Mark’s is that the people there treat you kindly and give you the truth. On the road you worry about auto service scams, but at Mark’s you get honesty and integrity. Thank you!
Mark W. from Mark's Super Service Center responded on 07/12/2018

Thank you so much, Clint. I am very happy we were able to help you out. Come back and see us when you're in town


JE
Judie E.
Hanahan, SC
Dodge Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Spoke with Van. He said he is usually able to get service right away but this time they had to wait a little while. The service was great as always.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 07/13/2018

Thank you for your comments. We are sorry you had to wait a bit. I hope it wasn't an inconvienence


AO
Asa O.
Ladson, SC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Asa said it was great at this business. The service was fast. They did great work. He was in and out.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 07/12/2018

Thank you very much for you business, Asa. We appreciate you


GW
Gibson W.
Ladson, SC
Saturn VUE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Gibson said the business did a good job. His vehicle is still making noise, although it is not as bad.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 07/10/2018

Thank you for your comments. If you feel we need to re-address the noise, please give us a call.


DM
Desiree M.
Charleston Afb, SC
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Desiree said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 07/10/2018

Thank you for your business.


LD
Lillian D.
North Charleston, SC
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Lilian said she receives the best possible treatment and service from Mark and Wanda. They pick her vehicle up from her home to bring it to the facility, and they drop it off when it's done. There was a light out in her glove box, and the staff ordered it and went to her house to install it for her once it had arrived.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 07/10/2018

We appreciate your business. I am glad we can be of service to you.


ML
Michelle L.
Summerville, SC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
You will not be unhappy with their service
I've used Mark's for my vehicles for many years exclusively. I've never been unhappy with their work or their customer service. George is the absolute best person to talk to when you have any issues and he's straightforward about what may be going on and explains it to you where you can understand what's going on. Honestly, every single person in this business is the best of the best. I won't let anyone else touch my vehicles.
Mark W. from Mark's Super Service Center responded on 07/05/2018

Michelle, thank you so very much for your comments. You are a valued customer at Mark's Super Service Center and we appreciate your business


NM
Nicolas M.
Hanahan, SC
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Nicolas said the business provided him with great service. The staff at the facility is very nice.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 07/06/2018

Thank you Nicolas for your business. We appreciate you


RB
Ruben B.
Charleston Afb, SC
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Ruben said the customer service and work are great. They support the military.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 07/05/2018

Thank you very much, Ruben. You are right, we support our military, police and all 1st responders


Verified Customer
Goose Creek, SC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018
Happy 4th!
Great place to get vehicle maintenance work done!
Mark W. from Mark's Super Service Center responded on 07/05/2018

Happy 4th to you and all of our customers as well


DF
DOROTHY F.
Wadmalaw Island, SC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Recommend
Steve was great worked with us. Got excellent service, staff was friendly and was in and out in no time at all.
THANKS AGAIN FOR GREAT SERVICE!! We will be back.
Mark W. from Mark's Super Service Center responded on 06/26/2018

Thank you very much for the opportunity to answer all of your questions and resolve any issues you may have had.


LG
Leon G.
Charleston, SC
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Leon said his experience was excellent, the staff are very helpful and it is overall a good business.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 06/12/2018

Thank you, Leon. I wish we could have helped you more. We will be here if you need us in the future


NH
Nathaniel H.
Summerville, SC
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Nathaniel said this business had quick service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 06/08/2018

Thank you for your business and for your service to our country


RD
Richard D.
Summerville, SC
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Richard said the staff were friendly, helpful, and provided quick service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 06/08/2018

Thank you for stopping in. Come back and see us.


DM
David M.
Summerville, SC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
David said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 06/11/2018

Thank you David for your business. Remeber, because the system was over a pond low, we have added dye. If it starts to blow warm air again, bring it back for a no charge re-inspection.


JG
Joe G.
Summerville, SC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Joe said the business had an awesome staff. They provided the best customer service he has received from someone working on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 06/06/2018

Joe, what an awesome review. I am very happy we met your expectations.


DP
Deya P.
Summerville, SC
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Deya said the staff provided awesome customer service and the work was done quickly.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 06/06/2018

Thank you Deya. We think you are awesome as well !!


JS
Joe S.
Hanahan, SC
Saturn Outlook
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Joe said the staff did the work he needed done in a reasonable amount of time and for a reasonable price. When he attempted to pick up his vehicle, he tried to pay with a check, but the staff told him he was unable to use this method of payment. He would have liked to have known ahead of time that they didn't take checks.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 06/06/2018

Joe, we thank you for your comments. I am sorry you were not aware of our "no personal checks" policy and I hope it wasn't too much of an inconvience. In today's world of high tech, it is a much safer environment for our customers as well as our business to have this policy in place.


CS
Cesar S.
South Carolina
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Cesar said that the staff were very friendly, they were very helpful with everything and they were very understanding with his situation. He will be giving them his business.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 06/04/2018

Thank you very much, Cesar and welcome to our "family"


OS
Olivia S.
Summerville, SC
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Olivia said that the facility provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Mark W. from Mark's Super Service Center responded on 05/23/2018

Customer Service is what we are all about. I am glad we fulfilled that goal for you