Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

127 Reviews

95% Would Recommend
Latest Review 5 days ago

Reviews


RS
Robert S.
Richmond, CA
Toyota Land Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018 Category: Service
Robert said the price was expensive, and the belt still squeaks.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 03/20/2018

Robert, as I explained to you, it isn't the belt that is squeeking, but your ABS unit, which due to its cost, you chose not to replace.  We charged you $78 to fully inspect your brake system and diagnose your problem.  That seems very fair to me.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Marty K., CEO from Marty's Motors responded on 03/20/2018

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

ER
ELIZABETH R.
Albany, CA
Honda Civic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2018
A little pricy -- excellent service
Appear to be honest. Very accomodating.

NL
Nikolaus L.
Richmond, CA
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2018 Category: Service
Nikolaus said the business did everything they could for him.
This review was collected via phone interview by Customer Research Inc.

KC
Kris C.
El Cerrito, CA
GMC Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Kris said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 11/10/2017

Great, Kris.  Next time we will try for 5 stars

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

AM
Aramis M.
Richmond, CA
Chrysler 300M
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017 Category: Service
Aramis said he left his vehicle at this business and they hadn't touched the vehicle after 6 hours.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 09/11/2017

You showed up without an appointment at 10.15.  There were 6 cars ahead of you.  You returned at 2.15 expecting your car to be done.  Sorry but that was unrealistic

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

CP
Cal P.
El Cerrito, CA
Volkswagen Passat Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2017 Category: Service
Cal said while he was paying for the service Marty said something about him not putting a gallon of gas in the loaner vehicle.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 08/23/2017

We do require that clients put gas in our free loaner car when we lend it to them.  To me that doesn't seem unreasonable

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

JB
Jean Luc B.
Berkeley, CA
Nissan Versa
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2017 Category: Service
Jean said the business was a good experience.
This review was collected via phone interview by Customer Research Inc.

AJ
Alejandro J.
San Pablo, CA
Honda Civic Si
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2017 Category: Service
Alejandro said the service at this business was good and they got done pretty fast.
This review was collected via phone interview by Customer Research Inc.